Valley Cadillac

Insufficient Service to my Car After buying my car at the end of August, my transmission slipped while in 5pm traffic on the highway in October. I have been back and forth to Valle After buying my car at the end of August, my transmission slipped while in 5pm traffic on the highway in October. I have been back and forth to Valley since then for various issues including leaks in the EVAP pump (which was fixed twice) and a leaking radiator. My car was a 2015 bought in 2017 with only 15,000 miles. I am still having issues with my car and feel that I am not getting adequate service because my car is not a Cadillac. On top of that, every time I need a loaner car there is an issue either with the loaner itself (one loaner I got was smoking from the hood) or because I am not a Cadillac car driver, there may not be a loaner car available for me. I have missed time from work or my boyfriend has spent all day at Valley after an overnight shift waiting for repairs to be completed only to have to return the car a few days later. I am very upset. Scott Robbins and Lashay Cox have been amazing throughout this experience. More

DISAPPOINTED I MADE AN APPOINTMENT FOR A SIMPLE OIL CHANGE, NEW BRAKE PADS. ROTORS AND CALIBERS. THEY WERE TOLD WHAT EXACTLY TO DO BECAUSE MY FRONT DRIVER SIDE WHE I MADE AN APPOINTMENT FOR A SIMPLE OIL CHANGE, NEW BRAKE PADS. ROTORS AND CALIBERS. THEY WERE TOLD WHAT EXACTLY TO DO BECAUSE MY FRONT DRIVER SIDE WHEEL WAS SMOKING. ALSO MY TRUNK WAS STRUCK WOULDNT OPEN. MARK CALLED ME BACK AND SAID THE CALIBERS WERE FINE! AND THEY WOULD NEED TO RIPE THE PANEL OUT TO GET INTO THE TRUNK AND THAT I WOULD HAVE TO PAY FOR IT COULD IT WASNT ON WARRANTY. SO I DECIDED THE TRUNK. PICK UP MY VEHICLE AND ABOUT 1/4 MILE ON WINTON ROAD MY FRONT DRIVER SIDE VEHICLE IS SMOKING VERY BADLY. I WAS SCARED AND PISSED! I CALLED THE SHOP THEY HAD CLOSED. I WAS NOT ABLE TO DRIVE AT THIS POINT I HAD TO CALL A TOW TRUCK. I CALLED A LEFT A VOICE MESSAGE WITH THE SERVICE MANAGER MR. LEMMA. THE NEXT DAY MARK CALLED ME I WAS EXPECTING A CALL FROM THE MANAGER. SO THEY HAD A TOW TRUCK PICK UP MY VEHICLE FROM MY HOME. THEY HAD TO ORDER THE NEW CALIBERS AND THEY WOULDNT BE THERE TIL MONDAY. I HAD TO CANCEL MY TRIP OUT OF TOWN. I WAS GIVEN A RENTAL. I WAS ABLE TO OPEN THE TRUNK SO THEY CAN WORK ON THAT ALSO. THEY HAD TO ORDER THAT PART AS WELL. AFTER ALL OF THAT, MONDAY I WENT TO PICK UP MY VEHICLE AND NEW CALIBERS AND THE TRUNK WAS DONE. BUT I NOTICE THAT A PART ON THE TRUNK WASNT PUT BACK TOGETHER PROPERLY. SO JASON TIRED TO FIX IT AND HE DIDSNT KNOW HOW TO SO HE ASKED ANOTHER TECH., THAT TECH SAID HE WOULD NEED TO TAKE IT APART. SO JASON DRIVE THE VEHICLE BACK TO WORK ON IT. I WAS PISSED BECAUSE THEY SAID MY VEHICLE WAS DONE. I COULD WAIT SO TO SPOKE TO THE SERVICE MANAGER AND TOLD HIM I HAD AN APPOINTMENT. THE MANAGE NAME I CANT REMEMBER BUT HE PUT ME INTO ANOTHER VEHICLE. THE WAS MY FIRST TIME SERVICING MY VEHICLE THERE AND I WILL NOT RECOMMENEND ANYONE THERE FOR SERVICE. THE SALES PERSON WERE GREAT. THIS WAS MY WORST EXPERIENCE EVER IN MY LIFE NEVER AGAIN! NOT PROFESSIONAL TECHICIANS AT ALL! VERY DISAPPOINTED IN SERVICE AND HOW THEY HANDLE IT. CLARKE/ CHRISTOPHER & DONNA More

No surprises ! Was told I had a recall, came in for state inspection my car was ready at the exact time the service man told me. I like that so many time at a other Was told I had a recall, came in for state inspection my car was ready at the exact time the service man told me. I like that so many time at a other dealer I waited for over two hours for a simple oil change. More

Definitely Recommended Valley Cadillac is the best car dealership in all upstate New York. The salesman are very helpful and dedicated to ensure that consumers are satisfied Valley Cadillac is the best car dealership in all upstate New York. The salesman are very helpful and dedicated to ensure that consumers are satisfied with their purchase. I also like the fact that the employees do not judge you and treat everyone fair. More

Love my Escalade and service As always, everyone is so friendly and courteous. My car came back beautiful and clean and I can actually see out the back window again! Thank you eve As always, everyone is so friendly and courteous. My car came back beautiful and clean and I can actually see out the back window again! Thank you everyone!! More

excellent sevice 1st Class all the way. The only thing that is a real negative are these surveys. You should only be interested in negative feedback... capice 1st Class all the way. The only thing that is a real negative are these surveys. You should only be interested in negative feedback... capice More