Valley Cadillac

I have yet to get a return phone call from service dept regarding questions pertaining to my 2020 CT5. Left messages on 6/8 and 2 additional messages on 7/7…which also involved a receptionist who assured regarding questions pertaining to my 2020 CT5. Left messages on 6/8 and 2 additional messages on 7/7…which also involved a receptionist who assured me I would get a call back from the “blue team” same day….NOPE! Extremely poor follow thru/service, definitely taking my business elsewhere! More

We had a great experience buying a car there 7 yrs ago , just traded it in & it went from bad to worse , 1st we notice the car had 2 new tires & 2 worn tires , they acted like they did us a favor by replaci just traded it in & it went from bad to worse , 1st we notice the car had 2 new tires & 2 worn tires , they acted like they did us a favor by replacing them , which were not replaced by new tires, just better, we pick it up , and because it was left outside in the snow , we didn’t notice there was a dent in it till we got home , we were pretty much told , tough.... go to xxxx , it’s to bad, if they didn’t put crappy tires on it to begin with , that never would have happened, and we don’t appreciate being called liars ! The dent happened at your place . More

Stay Away!! I was very disappointed with this experience. I found an Audi A4 I wanted here, and I was excited to pick it up. Even though I knew exactly what I wan I was very disappointed with this experience. I found an Audi A4 I wanted here, and I was excited to pick it up. Even though I knew exactly what I wanted, it took forever. It was because my sales guy was with another customer, and I had to wait, even though three other guys were just sitting around. Then, the battery in my key fob died two days after I picked it up. I called, and they guy told me that they don't carry that part, so I should go to Radio Shack to get a battery. They've only been bankrupt for five years. Then they nut that holds the spare in place was cracked. They pointed me to the Audi dealership, and it turned out warranty didn't cover it. I paid for the part and let Valley know. They assured me they were sending me a check to cover that part. They only sent me the check after months went by and I left a bad review. I found out later that the exhaust was bent from an accident that happened before I bought the car. This will cost $1,600 to fix, and they have refused to cover it. Stay away from this dealership. More

Insufficient Service to my Car After buying my car at the end of August, my transmission slipped while in 5pm traffic on the highway in October. I have been back and forth to Valle After buying my car at the end of August, my transmission slipped while in 5pm traffic on the highway in October. I have been back and forth to Valley since then for various issues including leaks in the EVAP pump (which was fixed twice) and a leaking radiator. My car was a 2015 bought in 2017 with only 15,000 miles. I am still having issues with my car and feel that I am not getting adequate service because my car is not a Cadillac. On top of that, every time I need a loaner car there is an issue either with the loaner itself (one loaner I got was smoking from the hood) or because I am not a Cadillac car driver, there may not be a loaner car available for me. I have missed time from work or my boyfriend has spent all day at Valley after an overnight shift waiting for repairs to be completed only to have to return the car a few days later. I am very upset. Scott Robbins and Lashay Cox have been amazing throughout this experience. More