Valley Cadillac

Valley Cadillac responded

I was not happy when I heard about this. I talked with my sales manager several times and I am happy that Daniel was able to speak to you today and get things worked out. Thank you for your understanding and continuing to be a customer. Ed Meagher, Jr. President Valley Cadillac.

Valley Cadillac responded

Kurt, I apologize again. What happened was terrible. I wish that we had been able to do a better job. Unfortunately, I did not have a car nor the personnel to bring it down to Hornell on Saturday afternoon. Renting a car was the only option and any expense incurred would of course be reimbursed. Joe followed up and left a message with Nicole on Monday morning at 8:45 am. Shaq followed up with a text message at 9:37 am to see if Nicole had any questions. Nicole responded at 1:27 pm that we needed to deliver a car to her. I know that you talked with our service manager, Scott Colicchio, a little later that afternoon and Scott let you know that we had found the problem and that the car was fixed. I also apologize for my inappropriate remark that this was not my first xxxxxxx rodeo. As far as telling her to get an attorney, she had said in an earlier conversation that attorneys were going to be involved. I asked her if she had spoken to her attorney yet. I did not tell her to get an attorney. As for the car going up to 125 mph, it did not. Based on our experience this is what we believe happened. The CV shaft (front axle shaft) disconnected. With no resistance the transmission started spinning faster as the car was trying to keep at the set speed on cruise control. The wheel speed sensors saw the car slowing down. At that point the control module probably detected the discrepancy and engaged the antilock to slow the car down. What we found is that the CV shaft (front axle shaft) had not been pushed all the way in and the locking ring was not engaged. We reinstalled the shaft, pushing it all the way in and engaging the locking ring. We road tested the car. It is fixed and it is safe. Sincerely, Ed Meagher President Valley Cadillac

Valley Cadillac responded

John, Thank you for the feedback. I understand that your salesperson, William, has gotten back to you and reviewed the numbers. William explained the trade value numbers to me and is reaching out to you again today. Ed Meagher, President Valley Cadillac

Gdeck2020 responded

I appreciate your quick response Ed, I believe your service dept could stand to take some lessons from you personally. Nevertheless, I am all set at this time, Randall Cadillac has me covered. Regards, G.S. Decker National Accts Mngr Meridian Partners Rochester, New York 14626 gdeck2020@gmail.com

Valley Cadillac responded

Glad you are covered. Business is coming back strong and we are ramping up to take care of it. We are here if you need us in the future. Ed Meagher.

Valley Cadillac responded

We did everything that you asked. Then you wanted more and more after you purchased the car. Eventually we were going to have to say no, that is enough. You were disrespectful to my employees and to myself the owner. You verbally attacked me in my service lane and made customers and employees extremely uncomfortable. I did not have a choice but to ask you to leave. Ed Meagher, Jr. President

peg1360 responded

All we asked for was to replace 2 bad tires ? Then we pick up the car & it’s got a dent ! Are you kidding me ! And all you say is...you can barely see it !! And you verbally attacked us ....! & what’s more & more ? We didn’t ask you for a xxxx thing , except fix the dent you made ! You replaced 2 tires worn tires & you damage our car ! Nice way to run a business & treat your customers, so what else did you do , and did we ask for ? I would like an answer , what did we ask for & what did you do for us ! The car wasn’t even washed. ,! Good way to cover the dent , we pick up a dirty car, covered in snow ! AND we said nothing to your employees, but you put on a good show for everyone.... screaming , are you f@#xxxxx threatening me ?.. He didn’t threatened you ....by the way, I’ve seen a lot of bad reviews on valley Cadillac & their all about you...the owner ! We never had any problems for 7 yrs , but we never met you ! And we left on our own...

Valley Cadillac responded

Valley Cadillac did not sell you a car with a bent exhaust. You have been driving your car since April 2018 with no issues that you have had to pay for. Unfortunately for you, not all businesses will pay your bills because you leave bad reviews about events that are not true. Take responsibility for something that has happened during the last two years of driving your car.