Valenti Volkswagen

Jon is the rudest person I have EVER spoke with in a dealership environment. I had a warranty-able issue with my vehicle, then Jon wanted to argue with me without even seeing the vehicle himself and acc dealership environment. I had a warranty-able issue with my vehicle, then Jon wanted to argue with me without even seeing the vehicle himself and accuse me of causing something to create the issues I came in to have addressed. I would never again step foot in this service department after speaking with this unprofessional jerk. Not to mention his advisor told me they didn't even have time to look at the issue I scheduled a time slot to come in and have my vehicle fixed. After he told me he won't cover my issue under warranty, he tried quoting me 2 hours of labor for something that shouldn't take more than 30 minutes. Terrible person. Terrible service manager. More

I recently made an ID4 purchase. I really enjoyed working with my salesperson- Azadoria, Dan - the sales manager, and the finance manager at Valenti VW in Mystic. There was one sligh I really enjoyed working with my salesperson- Azadoria, Dan - the sales manager, and the finance manager at Valenti VW in Mystic. There was one slight thing that came up toward the end of the sale, but the team took care of things, and worked together to make it right. Great attention to me as a customer. I hope to have more business with them in the future. Keith S More

Jayde couldn't have been more helpful & pleasant to deal with. She worked with multiple departments within her dealership to ensure everything went smooth and as planned. She is an absolute asset to this de with. She worked with multiple departments within her dealership to ensure everything went smooth and as planned. She is an absolute asset to this dealer & should be recognized for her customer service skills. I'd hire her in a heartbeat. More

Brought my Jetta in for a specific problem and service. After $2300 plus worth of work and being told it was all set, I picked up the car and it was literally worse then when brought it there. Drove it rig After $2300 plus worth of work and being told it was all set, I picked up the car and it was literally worse then when brought it there. Drove it right back to them couldn't get any one to even come out and look at it. They called me the next day and wanted to do $2900 more worth of repairs. Never even got to speak with the service manager or technician about the car. Never again! More

I had the most easy and stress free time purchasing my car here , John and Chris made car buying so easy and so stress free . I got what I was looking for and the process was fast and simple . They both w car here , John and Chris made car buying so easy and so stress free . I got what I was looking for and the process was fast and simple . They both went above and beyond to make me happy . This is what you want when purchasing a car . Go down and see Chris and buy your next Volkswagen at Valenti in Mystic . Excellent customer service !!! More

Nick was great in helping us find a new car. Everyone at the dealership was very kind. Excellent experience for my child’s first car purchase. the dealership was very kind. Excellent experience for my child’s first car purchase. More

Beyond Amazing! Just leased a 2021 VW SLE ATLAS from Chris Turner! Literally did it because his service was so thoughtful, insightful and his knowledge of the product made me fall in the love with my n Chris Turner! Literally did it because his service was so thoughtful, insightful and his knowledge of the product made me fall in the love with my new ride. I have never owned a VW before. I’ve owned Range Rover’s, GMC Denali’s, BMW’s, Cadillac’s and Porsche’s but this SUV is incredible! The entire staff at Valente’s goes Above and beyond. Especially Chris. Such a friendly dealership! More

GREAT A++++++ What a great experience. To start.... ASK FOR FRANK IN SALES. Absolutely the best salesman I've come across. Very personable guy, zero pressure and ju What a great experience. To start.... ASK FOR FRANK IN SALES. Absolutely the best salesman I've come across. Very personable guy, zero pressure and just an A+ experience (especially during coronavirus). Everything was done through text/email and they were very straight forward, no gimmicks just there. Frank is a grade A salesman- you really cant find a better salesman in this business, I've purchased over 20 Volkswagens and hes truly a caring guy who actually enjoys what he does and is very accommodating to his customers. Also, the finance guy Kevin was also grade A. Stayed late to get the deal done, very patiently. Both of these guys are very great assets to this auto group and I will be recommending them to friends and family. Thanks again Frank & Kevin... you guys are great More

I recently purchased my previously leased 2017 Passat, but am very dissatisfied with the financial transaction for that purchase. The CPO and extended warranties are confusing and were not fully explained but am very dissatisfied with the financial transaction for that purchase. The CPO and extended warranties are confusing and were not fully explained, resulting in expensive, doubtful, and likely unnecessary coverage of warranties that overlap. I was also charged for vehicle etching (an insurance policy for theft) that already had taken place when the vehicle was leased. More

Volkswagen GTI I bought a used Gti for my son with no warranty. After a few weeks we noticed the rear wiper squirter wasn’t working along with the drivers doorlock. I bought a used Gti for my son with no warranty. After a few weeks we noticed the rear wiper squirter wasn’t working along with the drivers doorlock. I spoke to the manager in sales and he said bring it in! Top notch service took care of all my issues! I would definitely buy and use the service department again! Service after the sale... More