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Valencia BMW - Service Center

Valencia, CA

4.5
449 Reviews

449 Reviews of Valencia BMW - Service Center

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October 16, 2023

Jacob Morgan did really well in assisting me while my car was being serviced. He provided great customer service and communicated promptly when my car was ready. More

by Aleli Arellano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Morgan
Report | Print
Oct 18, 2023 -

Valencia BMW responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 12, 2023

I appreciate the great service I received from Taylor when I brought my car in for service. More

by Candice Lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor H
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Oct 14, 2023 -

Valencia BMW responded

Hi Candice, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 09, 2023

I was in and out quick for my recall appointment. Friendly service. And even washed my car! More

by Susan
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forget
Report | Print
Oct 11, 2023 -

Valencia BMW responded

We are pleased to hear you had such a positive experience with us, Susan! If you ever need help, just give us a call. Happy motoring!

October 08, 2023

Great service, great price very comparable with non-dealer service facilities but a little slow; was told an hour and a half but it took 2+ hrs More

by aarias7774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Rowlands
Report | Print
Oct 10, 2023 -

Valencia BMW responded

Hi, thank you for taking the time to share your feedback with us. Thank you again for taking the time to let us know how we can improve. Take care.

October 06, 2023

I had the pleasure of working with Jacob Morgan. He provided me with great customer service. Very friendly and helpful I highly recommend Jacob for any service needs. More

by Kevin717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Morgan
Report | Print
Oct 09, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 02, 2023

Great service and customer service very clean place there’s free coffee and water too. More

by Marlon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Soraya
Report | Print
Oct 04, 2023 -

Valencia BMW responded

Hi Marlon, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

September 25, 2023

Bob Rowlands to me is a very honest service advisor. Part of the process is the video of the diagnosis and parts removed and replaced. The mechanic also gives additional recommendations. I am always sat More

by delano.delfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reception employee and loaner guy..
Report | Print
Sep 27, 2023 -

Valencia BMW responded

Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 24, 2023

They are timely and efficient. Honest about what is needed and don’t try to sell me things I don’t need More

by maryrush90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Sep 25, 2023 -

Valencia BMW responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 21, 2023

Horrible attitude in the Service department . . will never go back to this dealership for anything More

by Ravdjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Parks
Report | Print
Sep 24, 2023 -

Valencia BMW responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 200-9111 to discuss what we can do to help.

Sep 24, 2023 -

Ravdjee responded

No thank you... Will not be returning to your Dealership for anything.

September 09, 2023

Fast and friendly service. No hassle shuttle service with courteous driver. I will for sure return! More

by Sergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perez
Report | Print
Sep 14, 2023 -

Valencia BMW responded

Hi Sergio, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

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