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Valencia BMW - Service Center

Valencia, CA

4.6
436 Reviews

436 Reviews of Valencia BMW - Service Center

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October 08, 2023

Great service, great price very comparable with non-dealer service facilities but a little slow; was told an hour and a half but it took 2+ hrs More

by aarias7774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Rowlands
Report | Print
Oct 10, 2023 -

Valencia BMW responded

Hi, thank you for taking the time to share your feedback with us. Thank you again for taking the time to let us know how we can improve. Take care.

October 06, 2023

I had the pleasure of working with Jacob Morgan. He provided me with great customer service. Very friendly and helpful I highly recommend Jacob for any service needs. More

by Kevin717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Morgan
Report | Print
Oct 09, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 02, 2023

Great service and customer service very clean place there’s free coffee and water too. More

by Marlon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Soraya
Report | Print
Oct 04, 2023 -

Valencia BMW responded

Hi Marlon, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

September 25, 2023

Bob Rowlands to me is a very honest service advisor. Part of the process is the video of the diagnosis and parts removed and replaced. The mechanic also gives additional recommendations. I am always sat More

by delano.delfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reception employee and loaner guy..
Report | Print
Sep 27, 2023 -

Valencia BMW responded

Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 24, 2023

They are timely and efficient. Honest about what is needed and don’t try to sell me things I don’t need More

by maryrush90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Sep 25, 2023 -

Valencia BMW responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 21, 2023

Horrible attitude in the Service department . . will never go back to this dealership for anything More

by Ravdjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Parks
Report | Print
Sep 24, 2023 -

Valencia BMW responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 200-9111 to discuss what we can do to help.

Sep 24, 2023 -

Ravdjee responded

No thank you... Will not be returning to your Dealership for anything.

September 09, 2023

Fast and friendly service. No hassle shuttle service with courteous driver. I will for sure return! More

by Sergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perez
Report | Print
Sep 14, 2023 -

Valencia BMW responded

Hi Sergio, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

September 08, 2023

Bob Rowland , is a great service advisor. Very happy and satisfied with Elvis in shuttle service department . More

by zee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Rowlands
Report | Print
Sep 13, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 08, 2023

They provide an excellent care to customers by providing answer ro all my questions in particular. More

by Carlos Blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Sep 13, 2023 -

Valencia BMW responded

Hi Carlos, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 07, 2023

Great service provider. Jazmine is very helpful. I highly recommended her. She’s constantly keeping you updated More

by serrano.c2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmín gracia
Report | Print
Sep 11, 2023 -

Valencia BMW responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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