Valencia BMW - Service Center

My wife just received the call from the 'service advisor' a bit ago...We made an appointment for an Oil Change. Oil Change - $369 Recommendation - Brake Fluid Flush - $190 Recommendation - Fuel Inductio a bit ago...We made an appointment for an Oil Change. Oil Change - $369 Recommendation - Brake Fluid Flush - $190 Recommendation - Fuel Induction Service - $190 I can do the oil change myself for about $110 and that includes buying a $30 tool. That's not even looking for good deals... I'm perfectly happy to pay a reasonable labor charge, but this is a 30 minute job for a dealer. For $80 dollars in parts (at retail) $289 dollars in labor is insane. That's $578 dollars an hour!!!!!! I just called 5 random BMW dealerships - 3 in the LA area, 2 in the Bay Area MAXIMUM estimate I was given over the phone - $290. Lowest was $129. Bob Smith BMW was the highest by over $100 bucks @$290. So median price was about $150 bucks. That Fuel 'induction' thing - 'reputable' bmw dealers call it a scam and refuse to offer it to their customers - from what I've read on the internet it costs the dealer appx $8 bucks in parts!!!! Run as fast as you can to a reputable service department. ------------- Update 5/27/11: ------------- Valencia BMW was given an opportunity to read and comment to me privately prior to me review going live. I was initially contacted via private message through dealerrater.com basically insinuating that my poor waif of a wife had a communication problem that wouldn't have occurred had I spoke with them directly. They also indicated that an oil change is only $140. After providing them some information to support that it was incredibly unlikely that the communication problem was on my wife's end of the conversation my dealings with them via message took a much happier turn. They indicated to me that remedial instruction was provided to Jeff and would like to provide an oil change at no cost. As a measure of good faith that the issues we had with Jeff have been taken care of I'm changing my ratings as follows: Customer Service from 2 to 3 Overall Experience from 1 to 3 Price from 1 to N/A I will likely give them another opportunity in the future - good or bad I will post another review at that time. Note: This is a Service Department review NOT the Sales Dept. I'd rate the sales department as: Customer Service 4 Quality of Work N/A Friendliness 5 Overall Experience 4 Price 4 More

TOP WARNING: DO NOT USE THE SERVISE FROM THIS DEALER!!! TOP WARNING: DO NOT USE THE SERVISE FROM THIS DEALER!!! My husband was very upset at last yesterday when the service adviser(Jeff)advised him that TOP WARNING: DO NOT USE THE SERVISE FROM THIS DEALER!!! My husband was very upset at last yesterday when the service adviser(Jeff)advised him that he needs to replace the cooling hose at a cost of $1500. This is just 4 months after our last big payment for the service. We paid $3000 for fixing a brake problem(the car would vibrate when stepping on the brake) and a set of 4 brand new tires(top of the line made for X5 was what they said). My husband got a flat tire one week later after he bought the brand new tires. Hubby got curious since he didn't see any nail or something sharp to cause the flat tire so he drove to the dealer want them to take a look but they refused to do so. He ended up driving to Mike's tire to have it fixed. I laughed at his top of line tires and he was not mad at it. He said flat tire happens everywhere. But for me, I already smelled the greedy businessman and terrible post-sale service. That's last time. Now after 4 months, we need to deal with the cooling hose with $1500. My husband got mad because we didn't feel any reason to do so. The car runs fine. Are they creating a problem which doesn't exist? We purchased this certified pre-owned X5 less than 2 year ago from the same dealer. We were told lots of major parts are covered under warranty for a 2 years period. For peace of mind, we paid $3000 extra for a free 2 year maintenance service. Now, we are not happy what we got. Their sales people told us that this car is made of top quality but their service people mede us feel the same car is made by a piece of junk. There is always something breaks down, and is not covered by warranty. I talked with the service manager Rich(?), he is solid and cool as a metal. I told him we are not happy with their service and asked a refund for the pre-paid but we would not anymore want to use service charge. He was very cool and said there was nothing he could do about that. When I told him we would either have to get rid of the car or the service. He suggested that if I sell to car, it would have more value since there is free service with it. He must be kidding. Since I'll have to tell the next owner about the horrible service they have. One question in my mind: does the dealer have to show proof to BMW whenever they fix something which is under warranty so they get paid from BMW? Otherwise, why the parts under warranty are never needed and all broken parts are not covered by warranty? That's about it. We are pretty much done with BMW. Nerver buy it again. It's really not worth to have. More

I went to this dealer, despite its horrible reputation (service wise), because of its location in my hometown of Valencia. I needed two things, my tire pressure warning was active, and I wanted to have s (service wise), because of its location in my hometown of Valencia. I needed two things, my tire pressure warning was active, and I wanted to have some BMW liscense plate holders attached. The phone attendant, who sounded rushed and overworked, advised me that I didn't need an appointment that particular day and that I should just drive in, so that's what I did. Upon arrival, I was not greeted as I am at Lexus and Mercedes of Valencia (the service at Mercedes of Valencia is bad, but its top notch compared to this BMW). I went inside and the receptionist (whose name escapes me) was so busy with phone calls, she never looked up at me. Maybe its because I didn't have the most expensive BMW or because I wasn't dressed in a suit at the time... but I basically had to force her to talk to me. She was not friendly and my impression was that I was a bother keeping her from her never ending incoming phone lines. I'm a manager in hospitality and I know that a guest's or customer's sense of arrival is extremely important to the overall experience... and so far, I was off to a bad start. The gentleman that actually helped with my car was not very friendly, but at least he gave me his attention, which at the time seemed far better than my experience with the greeter/receptionist. I told hiim about the tire warning and the licsense covers. It was like pulling teeth trying to get the receptionist to help me get the covers from their little store, but once I did, the gentleman from service put them on. Leaving the dealership, I'm left with a negative feeling, a bad memory, and overall sense of disappointment that this dealership isn't service driven. Now, a couple days later, my tire warning is back on, and I don't know what I'll do. It seems obvious this guy must have reset the switch, but must not have checked the tires. I suppose I'll have to drive to an unfamiliar city and try to find a dealership that actually cares about people. Lucky Me. Avoid this dealer at all costs!!! More

WARNING -DO NOT USE this dealership for service! My WARNING -DO NOT USE this dealership for service! My husband bought a certified pre-owned BMW from another dealer but decided to go to Valencia BMW fo WARNING -DO NOT USE this dealership for service! My husband bought a certified pre-owned BMW from another dealer but decided to go to Valencia BMW for service because it was closer to home. The car had brand new tires but 2 months later, the computer indicated that the car had a flat tire so my husband took the car to Valencia BMW. They replaced the tire and my husband drove off but the computer still indicated that he had a flat tire. My husband immediately called the dealership to relay the problem and the dealership asked him to return. My husband went back and they adjusted the computer so it no longer indicated a flat tire. A few days later, the car's computer indicated that it had a flat tire again. My husband went back to the same dealer and now the service department said that the rim had to be replaced for $1,100. It wasn't a flat tire to begin with but a rim problem yet they did not take the time to diagnose the problem correctly. When the service department was questioned, they said, “We don't check, we only replace tires.” This was totally absurd and very frustrating! Now my husband's car is getting the rim replaced besides paying $506 for a new tire that wasn't the problem to begin with. The car has been with the dealership for a week waiting to be repaired. This whole ordeal has costs us unnecessary tire replacement, inconvenience and a total waste of time. This service department does not know what real "customer service" means. There is NO CUSTOMER SATISFACTION. Their customer service DID NOT MEET CUSTOMER EXPECTATION. The quality of their customer service is TOTALLY FLAWED or NONEXISTENT. Therefore, we DO NOT RECOMMEND Valencia BMW service department to anyone. More