Valencia BMW - Service Center

Please don't trust this dealer. For a BMW go to Calabasas. I have had nothing but dishonest service people and sales staff to contend with during my nearly three years spending my time and money here. An M6 pu I have had nothing but dishonest service people and sales staff to contend with during my nearly three years spending my time and money here. An M6 purchase and 328i lease later I've decided not to go back. It simply isn't worth it. I can get what I need done (mostly honoring tire and wheel protection since the tires and wheels fail often. Look up BMW class action law suite on faulty wheels) but not without a lengthy fight and getting the management and corporate involved nearly every single time. From the moment you walk into the service department you will be standing there waiting and ignored. I can name a list of names but it would seem that since everyone does it it must be policy for some strange reason- to be inconsiderate and dishonest. More

Poor mechanical service for repairs. Never resolved issue! My review is based on the quality of work as severely questionable. I will begin my story as to why. I bought a car that I always wanted, a 2012 33 My review is based on the quality of work as severely questionable. I will begin my story as to why. I bought a car that I always wanted, a 2012 335i. Bought from RUSNAK in Thousand Oaks. Had a great experience and the treatment was awesome. I decided immediately afterwards to register the car for its service location to Valencia BMW for its adjacency to my work place. Bad mistake. Had an issue with the car on a small oil leak. Brought it in and they confirmed and repaired the leak. Got the car back with a broken turbo charge pipe. Got the car back from the broken charge pipe, immediately noticed loud screeching from serpentine Got car back from serpentine issue, issue was still sounding off. Sounding loud and increase with revs. Got it back another time. Now weeks later I have oil on my floor of my garage. Got it back again. things seem fine. Couple days later the sounds begin from the front. screeching again. Get it back yet another time and notice the turbo charge pipe not installed correctly, oil spilled on the engine cover, and various things like cable management not connected correctly. Every step of the way I am cordial and not upset or out of sorts. At the last and final time I visit with the incorrectly installed charge pipe I was not able to contain myself. The blatant lack of pride in workmanship is embarrassing to witness and I cannot attribute the results of that handover to customer to anything but a welcome to this review. I plan on never setting foot in the place. Originally I thought it was "new BMW owner teething" but I am 5 visits and two visits are actually because they didn't pass my own mechanical inspection. Pathetic to leave fasteners undone, and things broken in plain view. In one case of the turbo charge pipe there is clear indicator of silicone adhesive attempt. I cant say it was them, but I know I purchased this with the turbo charge pipe in working order and I do not conduct repairs on this vehicle since it is CPO with full warranty. On every step of the way within hours or minutes even, I have taken photos and videos eyewitness of all the issues. I have every service record scanned as well. I plan on voicing this to the public as much as possible in the effort to keep future customers from falling victim to these practices. I hope if anything I can save the next guy from such heartache. My next course of action is to connect with Thousand Oaks RUSNAK and have their service dept conduct a full check on all the "repairs" made. I bought this car to be a reliable performance car, in order to get this I will need the confidence back! First review was removed by administrators because I linked my proof pictures and videos to the review. I would be HAPPY to share with anyone that wants to look me up from this site the dealer or any public wanting to avoid this kind of service. More

Fantastic service department We showed up on a Friday afternoon before a three day weekend with an engine light that came on our way out of town after having just gotten the car b We showed up on a Friday afternoon before a three day weekend with an engine light that came on our way out of town after having just gotten the car back from another service department. Vanessa Palacio, the service manager, was professional and helped take care of the problem. She even called around to find a comparable size vehicle to our X5. When none in the area were available, she suggested we try to fit our stuff in an X1 (which did fit) and off we were. Overall, one of the best service department experiences we've ever had. Just another reason we are loyal BMW customers! More

Not bad service but DANGEROUS practices! BEWARE! I am a decorated 6 year US Army Veteran and I know cars and business. I have seen consistent dangerous activity here. For instance, a car broken down I am a decorated 6 year US Army Veteran and I know cars and business. I have seen consistent dangerous activity here. For instance, a car broken down in at intersection and a technician too busy texting to pay attention to the cars he was putting in harms way. I offered help as I was bringing a friend's car in for service and he told me to F-off. I have a bad back...I would have hurt it to help prevent an accident. I brought my friend's car in for a damaged tire and 3 days later they had me come and pick it up. I drove away only to notice the car had been driven (the radio was on and the sunroof was open unlike I left it) and there was a loud noise coming from one of the wheels. I got out and noticed a huge gash in a different tire sidewall! When I confronted Robert (not Bob) he told me they don't repair things that were not complained about...but he had repaired a mysterious check engine light that was not complained about...do you see where this is going?? He did not know that someone nicked the tire and was backpedaling. Vanessa, the service manager, did not want to help me resolve my issues and even told me the manager was busy when I first asked to speak with one...only to find out she's in charge. No follow ups. It goes on and on. The tire is being fixed after a heated argument...if my female friend picked up the car she would be driving a hazard!! Please let that sink in!! How often does this go unnoticed? PS. The management know's I'm a service connected Veteran and they don't care! I don't show my ID often but after the the broken down car issue I felt the need to go all out. More

i agree - Badly in need of improvement Rude women at the front service desk. BMW are not cheap and u would think the after purchase service would be better so as to gain repeat customers. N Rude women at the front service desk. BMW are not cheap and u would think the after purchase service would be better so as to gain repeat customers. Not the case at Valencia. More

Worst service department You will have a good experience buying but then you will experience the worst service of your life. Buy a $120,000 car take it in for service and get You will have a good experience buying but then you will experience the worst service of your life. Buy a $120,000 car take it in for service and get a $35,000 loaner dirtier than a truck stop bathroom. Loaners have not been washed, wiped or vacuumed oh and on empty. They will only fill up to 1/4 of a tank but I've never had one without the empty tank light on. Don't bother getting road and wheel (rip off) the dealer won't replace a wheel or a tire and if you are lucky and they replace a tire it's still $50 out of your pocket. Unlike other luxury brands where it's a no questions asked replacement. I suggest you buy from a dealer who has a great service department since your experience will only be that for the length of your ownership. I wish I never bought my X6 or 5 series. It's like owning an expensive car and taking it to Walmart for an oil change. Just a number and no personal relationship. Auto Nation should step it up and get customer service representatives that rival that of sales. It's the last time I will buy from Valencia. Oh and should I mention my 5 series got an oil change and I drove it off the lot and proceeded on my weekend road trip when the oil light came on. I pulled over to find they drained the oil and never refilled it.... This was the first 5,000 service. Just horrible. More

Consider this BEFORE you buy. I purchased a BMW M6 convertable and my sister purchased me a small gift because she knew I liked the car so much. She purchased an original BMW t-shirt from the accesso convertable and my sister purchased me a small gift because she knew I liked the car so much. She purchased an original BMW t-shirt from the accessories store in the dealership. Nice present but it was one size too small. I went to exchange for a larger size and waited at the parts counter while they ran the shirt thru their computer. I had seen the EXACT shirt with the same tags on their shelf! They said the shirt was not purchased at their dealership and would not make the exchange (Good call John Bernal parts manager). Funny you have no problem taking my money to service my $130,000 car but you cannot exchange a $20 t-shirt. Shame on you and your whole operation. More

Hate this place!!!!!! Their customer service sucks. The worst experience! There are so many other BMW dealers try them. Don't waste your time and even try to service your car at this dealer , you ll regret worst experience! There are so many other BMW dealers try them. Don't waste your time and even try to service your car at this dealer , you ll regret it !!! More

Took my 2003 X5 in for an air conditioning problem, after $1,100 worth of work the problem is still not repaired. I requested a refund on the misdiagnosis and Bryan Radin (Service Manager) refused to do so. $1,100 worth of work the problem is still not repaired. I requested a refund on the misdiagnosis and Bryan Radin (Service Manager) refused to do so. Valencia BMW's business practices are very deceptive. Stay away from this dealership. The service department is the worse I have ever seen and it reflects by the way the manager runs the department. More

Purchased a water pump for my BMW 335i and the pump got defective six month later. The pump had 2 years warranty from BMW. Customer Care Director Bryan Radin refused to do the in warranty replacement unle defective six month later. The pump had 2 years warranty from BMW. Customer Care Director Bryan Radin refused to do the in warranty replacement unless I accept to make several repairings to my car for about $3,000. His attitude was less than professional when trying to explain his position in this matter. When this Director realized that I am not willing to accept his "deal" he summoned with a bossy attitude one of the mechanics on the floor. With me being present he instructed the worker to lower my car from the stand and take it to the outside gate. This incident reminded me of some dark times I spent in the communist system when the individual was treated with no dignity, no consideration, no respect, knowing that fear of expression and repercussions was a common feeling. More