Valencia BMW - Service Center

Misleading and lazy. Theyre always making excuses on why they wont fix something but then recommending to service parts not covered by the extended maintenance plan I purchase . They didn't even update my s they wont fix something but then recommending to service parts not covered by the extended maintenance plan I purchase . They didn't even update my software (easy) More

Con Artists Full of lies and deceit. Unwilling to work with customers and zero interest in righting a wrong. They definitely think all customers are inept and def Full of lies and deceit. Unwilling to work with customers and zero interest in righting a wrong. They definitely think all customers are inept and definitely try the “we know best” approach while talking down to you. Polo Lopez is one of the biggest sacks of human waste I’ve ever met. Stay away from home this guy and this dealership More

Terrible Service-Good Luck With That Had purchased my X3 there. It had a recall so called service who told me the part was in stock. In the recall letter it said they can have a car for m Had purchased my X3 there. It had a recall so called service who told me the part was in stock. In the recall letter it said they can have a car for me when I drop it off so I requested one. They told me they would have one if one is available. Wow, that was a surprise. They asked me to make sure I told my service rep when I arrived for the appointment. Set an appointment for my only day off. When I arrive a service rep named Darin rudely came up to me. As a woman, with an accent, he proceeded to treat me like I was second class. He then told me the part was not in that I must be the one who was wrong. He then told me come back next week and walked away. I am very unhappy and will be contacting my attorney. At the very least this person should not be in a customer facing role. BMW here in Valencia has gone down hill and I will be surprised if they do NOT go out of business here soon. More

Terrible experience. Do not waist your time going in there. Basically is terrible place to go shopping for your new car. Very negative 👎. Do not waist your time going to this dealer. Do not go there not worth Basically is terrible place to go shopping for your new car. Very negative 👎. Do not waist your time going to this dealer. Do not go there not worth your time. More

Predatory Body Shop Partners The quick summary - I believed I could trust BMW and this trust was passed to the body shop the dealer sent my car for repair. BIG MISTAKE. The shop The quick summary - I believed I could trust BMW and this trust was passed to the body shop the dealer sent my car for repair. BIG MISTAKE. The shop was a delight to work with until my car was determined a total-loss. After discussing with my attorney, I am filing a complaint to the board for several violations including: 1. Charging unauthorized fake or inflated fees (they say I gave authorization on the phone but NO charges were discussed) which my insurance will only pay a very small portion of given they are "just a tactic to get paid since they will not be doing repairs 2. Charging a 'storage fee' for the days BEFORE the car was found to be a total-loss. (They are not a storage yard and charging 'storage' while they are still working on the car isn't legal. 3. Refusing to give an itemized account of charges 4. Charging towing without authorization from me (I wasn't even aware) While everyone at BMW has always been nice to work with, I would go out of my way to avoid a business which passes their customers to such predatory and illegal practices. An accident, especially a serious one, is stressful (at best). When my insurance wanted me to use their body shop I was insistent my brand new X2 went to BMW. In the end, my attorney tells me I would have been better off with the other shop. More

2-Terrible Experiances Get a call that car is ready to be picked up. Drive over and check in. Car will be "bought up immediately" Wait 1-hour. Have to go find service ad Get a call that car is ready to be picked up. Drive over and check in. Car will be "bought up immediately" Wait 1-hour. Have to go find service adviser. He finds car - no one went to get it. Has diesel fluid all over back of car, wheel, and tire that technician spilled on car. They have to take car back and clean it. Another 20-minutes. Took 1 1/2 hours to pick up car that was ready for pick up. 2nd service call. Air conditioning stopped working. Had an appointment and a loaner car arranged. Go to service station - adviser is chatting with a friend about personal issues at her desk. A man walks in and sees someone immediately but my adviser is still chatting with friends 20-minutes later. I ask person at front desk what is going on here. she asks one of two service advisers sitting at desk having coffee and chatting with each other to help me. He says is will be several minutes as he has some work to do on computer but then continues to enjoy his coffee and chat with other service. I leave after being there 30-minutes and I had an appointment. This place SUCKS. More

Nightmare of a lease return Something as simple as a lease return has become a time consuming effort on my part because Valencia BMW did not document the return of my lease and I Something as simple as a lease return has become a time consuming effort on my part because Valencia BMW did not document the return of my lease and I started receiving bills for excess mileage and keeping the vehicle for three weeks over the lease return date. None of which is so. I returned my vehicle one day before my end of lease date, as well as under the mileage lease allowance. I took the time to go into the dealership and one of the sales managers said he would give my paperwork to Polo Lopez who would contact me. He never called, I had to call him and furthermore, he did not correct the problem. I had to call BMW Financial Services and fax the paperwork to them. I have leased many vehicles from BMW as well as Lexus for my company and never experienced such crappy service, from the return to the follow up. Maybe someone can tell me who used the vehicle for 3 weeks after the lease was returned and put almost 800 miles on it. More

Lousy customer service, Technician are clueless I would of gave a zero star if that was an option. After spending $700 for an oil change and my A/C blowing warm air, they didnt fix the problem. Afte I would of gave a zero star if that was an option. After spending $700 for an oil change and my A/C blowing warm air, they didnt fix the problem. After about a month the A/c stoped working again and when I called the manager he wasnt flexible and didnt care that they couldnt fix the situation. blaming me for maybe something I've done. They are a xxxxxxxx dealer and will not be returning to that deal EVER!!!! More

TERRIBLE SERVICE HORRIBLE! HORRIBLE SERVICE! First off the 2 receptionist working the front desk are not only rude but mildly condescending, their manager probably HORRIBLE! HORRIBLE SERVICE! First off the 2 receptionist working the front desk are not only rude but mildly condescending, their manager probably needs to sit down with them and let them know that they are in the customer service field and they should treat customers their customer accordingly. I got there at my scheduled appointment time 8:30am, the lady in front of me was a walk-in and was helped before I was, the receptionist then lied to my face and said she had been waiting for 2 hours when the reality is that we both arrived at the same time and signed the same sheet. I let it slide because I didn't want to make a big deal about it. Long and short the whole transaction for service was 3 hours because they "didn't have any loaners" but for other customer they had loaners, apparently just not for me. I think the receptionist or director just simply didn't want to issue me a loaner on purpose so they sent me to Enterprise which was another 1hr wait because they only had a range rover evoque (which I would have had to come out of pocket $100p/d) so I had to wait until a car that fit the $35 a day criteria was available. Enterprise suggested that I call BMW to see if they maybe had a loaner come in, so I called and spoke with the service director Andy and he apologized for the inconvenience and promised to call me back within 10 minutes. literally 2 hours later I get a call back from Robert asking what he could help me with. By that time enterprise had put me in a RAM 1500 HEMI which completely sucks because I work in West LA and parking is A NIGHTMARE. This is the second bad experience I've had with Valencia BMW service center, I hate to be that whiny client but for simple routine maintenance and a check up on some electrical issues the car is having I shouldn't have gone through this nightmare. More