Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Valencia BMW - Service Center

Valencia, CA

4.6
436 Reviews

436 Reviews of Valencia BMW - Service Center

Sort by
August 06, 2021

Smooth, in-and-out. Jesse was great! There was an unexpected issue during servicing, they took care of it right away, no charge. That's called service and professionalism! More

by sssyippee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Aug 22, 2021 -

Valencia BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 05, 2021

Jesse made sure that our needs were met when it took a long time to figure out what was wrong with our car. More

by beckyc1215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessee
Report | Print
Aug 22, 2021 -

Valencia BMW responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 04, 2021

Service was great. Everyone was professional and friendly. Jasmine was very helpful getting my car fixed and provided updates. More

by LizO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Aug 06, 2021 -

Valencia BMW responded

Lizo, thank you for your kind review; we are happy to pass along your comments to the team here at Valencia BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2021

Jessie Colon is very professional, knowledgeable, and friendly. Jessie is straight forward and honest. He always delivered what is promised. More

by Joannmedina1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Colon
Report | Print
Aug 22, 2021 -

Valencia BMW responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 28, 2021

Jasmin was very helpful and informative. She made sure I got the best price for the service I was receiving. Tires and spark plugs took a couple days to come in, but once they did the service department was More

by Rhelou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmin
Report | Print
Aug 13, 2021 -

Valencia BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Valencia BMW! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 26, 2021

Personal, knowledgeable, friendly, and perfection in both customer serve and auto work done. I was updated by Cole on a weekly basis RE progress on my BMW 5X and my insurance negotiated without any assistanc More

by Berna Mayer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cole
Report | Print
July 24, 2021

Excellent service. My service provider did an amazing job. She was fast, friendly, and was easy to work with. She also provided excellent cost saving solutions. More

by miqui737
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Garcia
Report | Print
Jul 26, 2021 -

Valencia BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 24, 2021

IT IS NOTHING BAD I CAN SAY FOR THR BMW SERVICE.I was IT IS NOTHING BAD I CAN SAY FOR THR BMW SERVICE. I was asked for a part and it was out of stock. I ordered the part and I was not call when arrived.p More

by ces0645
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa
Report | Print
Jul 26, 2021 -

Valencia BMW responded

Hello, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 12, 2020

I went today and complaining that my steering wheel have a weird noise when am turning left or right they check the vehicle and I waited two hours and ended up they didnot do anything xxxx bmw you xxxxing s More

by Raykher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cris
Report | Print
Jan 26, 2021 -

Valencia BMW responded

Thanks for the feedback, Raykher. We strive to provide excellent service to our customers at Valencia BMW. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 200-9111 to discuss what we can do to help.

Jan 26, 2021 -

Raykher responded

It’s just so funny how you guys deal with your customer after purchasing a vehicle from your dealership worst ever you just care about earnings but lacking of customer service

June 22, 2020

how is polo lopez still emplloyed this dude literally tries to cons current and potential new customers every single day. FIRE POLO LOPEZ. FIRE POLO LOPEZ. FIRE POLO LOPEZ FIRE POLO LO More

by bimmer33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Polo Lopez
Report | Print
Jun 24, 2020 -

Valencia BMW responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.

1
...
40
41
42
...
44