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Valencia BMW - Service Center

Valencia, CA

4.5
450 Reviews

450 Reviews of Valencia BMW - Service Center

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June 20, 2024

Dealer has very knowledgeable service advisors. It is satisfying knowing they have you back! Staff are very cordial and supportive. More

by jonmartin0066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Morgan
Jun 21, 2024 -

Valencia BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. If you have any further questions, please give us a call. We're always happy to help!

June 18, 2024

Overbooks service appointments, slow to troubleshoot the car. Status is then delayed with no communication. The overall experience did not make me feel like a valued customer. More

by Billy Luffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 19, 2024 -

Valencia BMW responded

Thanks Billy, for leaving us this response. If you are willing, please call our General Manager at (661) 200-9111 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

June 12, 2024

Very satisfied … bob was a great sales person, respectful and not pushy, made the process fast and easy. More

by leeann.demayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob is good
Jun 13, 2024 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 12, 2024

I drive 25 miles out of my way to bring my BMW to be serviced at Valencia location. Never a hassle and service is exceptional. More

by popsuperstar24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Jun 14, 2024 -

Valencia BMW responded

HI, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

June 12, 2024

They didn’t hard sale when I bought my 530e. Service department has been great and surprisingly inexpensive compared to what I expected. I recommend BMW of Valencia. More

by mwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Jun 14, 2024 -

Valencia BMW responded

HI, your comments keep us motivated and working hard for all our guests! We appreciate your recommendation of Valencia BMW and we hope to be of service again in the future.

June 12, 2024

The service department has some really great folks. Bill in particular was outstanding. His many years of experience were very evident and should be commended. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Jun 14, 2024 -

Valencia BMW responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Valencia BMW

May 31, 2024

Great service all around in sales and service departments. Been their happy customer since 2006 More

by bncostin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Grass and Taylor in service
Jun 03, 2024 -

Valencia BMW responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Valencia BMW. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 31, 2024

It was an okay place good people but not very good service, one of them forgot where they put my car key and I was waiting for 2 hours because of a dumb mistake. Gave me a car wash and my car has 2 ne More

by Tkekovik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
Jun 07, 2024 -

Valencia BMW responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (661) 200-9111 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 29, 2024

It was great. They finish the work exactly on time . I been a customer for a long time More

by jeneh27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
May 31, 2024 -

Valencia BMW responded

Hello, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

May 27, 2024

Service was quick and efficient. My service advisor, Jacob, was very professional and helpful to me. More

by nessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Morgan
May 28, 2024 -

Valencia BMW responded

Hello Nessa, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Don't hesitate to call us if you ever need anything. Be safe on the road!

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