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Valencia BMW - Service Center

Valencia, CA

4.6
436 Reviews

436 Reviews of Valencia BMW - Service Center

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March 21, 2022

Service department through Jesse they try the best with what they are allowed. Sales when they make a mistake they don't own up or even give you options. I do 3 year lease return and I want maintenance pac More

by Sawilson619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
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Mar 25, 2022 -

Valencia BMW responded

Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 20, 2022

Needed a diagnostic done and a new battery on a Saturday early afternoon your dealership did a great job accommodating our needs , we really appreciate the attentive care given to us on such short notice. A More

by steven.rios
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Hawking
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Mar 23, 2022 -

Valencia BMW responded

Hi Steven, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 18, 2022

Cole Schwartz is always extremely helpful, informative, and accommodating customer needs. Front counter staff also very helpful. More

by Xavier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cole Schwartz
Report | Print
Mar 22, 2022 -

Valencia BMW responded

Hi Xavier, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Thank you so much for your feedback! We hope you have a great day!

March 18, 2022

If you’re a female and need service work RUN to anywhere except here. I was charged for 4 hours of labor for a radiator hose change which when a male friend called was told 2-3 hours labor MAX. Disgusting More

by Mk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
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March 16, 2022

I am very happy with BMW and Jesse specifically. Jesse always goes above and beyond! More

by aylombardi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Mar 19, 2022 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 15, 2022

Robert Perez, my service representative, was the best. He kept me informed and advised me, keeping my pocket book in mind/ More

by ashok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Perez
Report | Print
Mar 19, 2022 -

Valencia BMW responded

Hello Ashok, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 14, 2022

Had appointment scheduled. Jesse was available on time helpful with the service issues. WIll recommend the dealership to other people. More

by Sanjeev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Mar 17, 2022 -

Valencia BMW responded

Hi Sanjeev, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Valencia BMW and we hope to be of service again in the future.

March 08, 2022

Jesse is great and very attentive to your needs. He was able to deal with my issue quickly. More

by Joel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Mar 11, 2022 -

Valencia BMW responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help. Take care!

February 28, 2022

Great customer service all around. Jesse Colon made it sure that I was aware of the progress in the required service of my X3. The texted video of my car getting worked on in the Servi More

by sgpascual77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Colon
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Mar 03, 2022 -

Valencia BMW responded

Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 28, 2022

Thoughtful and polite service allowing me to use a loaner car for the day. Good communication. More

by kjpeters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Mar 03, 2022 -

Valencia BMW responded

Hi. We are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!

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