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Valencia BMW - Service Center

Valencia, CA

4.5
442 Reviews

442 Reviews of Valencia BMW - Service Center

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July 04, 2024

ALWAYS a pleasant experience. My service advisor, Bob Rowland is THE best!!! Always professional, thorough and friendly. Definitely an asset to the establishment! More

by Pinkglockgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Rowland
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Jul 05, 2024 -

Valencia BMW responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 02, 2024

The service was not good and some one left a smog pump hose enclosed. I was greatly disappointed in the quality of the “multi-point inspection “ and the subsequent report. More

by bryant1952arnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Jul 03, 2024 -

Valencia BMW responded

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 200-9111. We hope to hear from you.

June 20, 2024

Dealer has very knowledgeable service advisors. It is satisfying knowing they have you back! Staff are very cordial and supportive. More

by jonmartin0066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Morgan
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Jun 21, 2024 -

Valencia BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. If you have any further questions, please give us a call. We're always happy to help!

June 18, 2024

Overbooks service appointments, slow to troubleshoot the car. Status is then delayed with no communication. The overall experience did not make me feel like a valued customer. More

by Billy Luffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 19, 2024 -

Valencia BMW responded

Thanks Billy, for leaving us this response. If you are willing, please call our General Manager at (661) 200-9111 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

June 12, 2024

Very satisfied … bob was a great sales person, respectful and not pushy, made the process fast and easy. More

by leeann.demayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob is good
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Jun 13, 2024 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 12, 2024

I drive 25 miles out of my way to bring my BMW to be serviced at Valencia location. Never a hassle and service is exceptional. More

by popsuperstar24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Jun 14, 2024 -

Valencia BMW responded

HI, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

June 12, 2024

They didn’t hard sale when I bought my 530e. Service department has been great and surprisingly inexpensive compared to what I expected. I recommend BMW of Valencia. More

by mwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Jun 14, 2024 -

Valencia BMW responded

HI, your comments keep us motivated and working hard for all our guests! We appreciate your recommendation of Valencia BMW and we hope to be of service again in the future.

June 12, 2024

The service department has some really great folks. Bill in particular was outstanding. His many years of experience were very evident and should be commended. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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Jun 14, 2024 -

Valencia BMW responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Valencia BMW

May 31, 2024

Great service all around in sales and service departments. Been their happy customer since 2006 More

by bncostin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Grass and Taylor in service
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Jun 03, 2024 -

Valencia BMW responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Valencia BMW. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 31, 2024

It was an okay place good people but not very good service, one of them forgot where they put my car key and I was waiting for 2 hours because of a dumb mistake. Gave me a car wash and my car has 2 ne More

by Tkekovik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
Report | Print
Jun 07, 2024 -

Valencia BMW responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (661) 200-9111 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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