Valencia BMW - Service Center

My service advisor Jacob Morgan is the best. Professional, caring and listens. Go to person. Professional, caring and listens. Go to person. More

Great service and prompt response. My agent contacted me and sent video on how my car was doing. Service is great My agent contacted me and sent video on how my car was doing. Service is great More

The intake process was great, and communication was ideal. However, the status updates and responsiveness degraded after committing to receive services. I had to call to find out the status and get upd ideal. However, the status updates and responsiveness degraded after committing to receive services. I had to call to find out the status and get updates because the advisor was off or didn’t go to work the next day. This is not my problem, and the dealership needs to assume responsibility and maintain communication, especially when I notified them of an upcoming international trip. It felt more like an upselling experience than fixing the issues intended for the visit. A panel was dismounted, and I requested it to be fixed, but it was not touched and left in the original spot as I dropped off the car, with no mention of it during the repairs. I needed an estimate to repair my dashboard but never received one during the time the car was there. The car was not washed after spending over $2.5K on repairs, although a voucher for a car detailing was provided. I won’t be driving to Valencia from Glendale for a car wash. Overall, I won’t be returning to the Valencia location since my visit was driven by similar issues and shortcomings from Pacific BMW in Glendale. Why drive the extra miles to have a similar experience? The dealership was clean, and the staff was courteous. More

Love the Service and the employees are very nice. Recommended to friends thank you for your service Recommended to friends thank you for your service More

ALWAYS a pleasant experience. My service advisor, Bob Rowland is THE best!!! Always professional, thorough and friendly. Definitely an asset to the establishment! My service advisor, Bob Rowland is THE best!!! Always professional, thorough and friendly. Definitely an asset to the establishment! More

The service was not good and some one left a smog pump hose enclosed. I was greatly disappointed in the quality of the “multi-point inspection “ and the subsequent report. hose enclosed. I was greatly disappointed in the quality of the “multi-point inspection “ and the subsequent report. More

Dealer has very knowledgeable service advisors. It is satisfying knowing they have you back! Staff are very cordial and supportive. It is satisfying knowing they have you back! Staff are very cordial and supportive. More

Overbooks service appointments, slow to troubleshoot the car. Status is then delayed with no communication. The overall experience did not make me feel like a valued customer. car. Status is then delayed with no communication. The overall experience did not make me feel like a valued customer. More

Very satisfied … bob was a great sales person, respectful and not pushy, made the process fast and easy. and not pushy, made the process fast and easy. More

I drive 25 miles out of my way to bring my BMW to be serviced at Valencia location. Never a hassle and service is exceptional. serviced at Valencia location. Never a hassle and service is exceptional. More