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Valencia BMW - Service Center

Valencia, CA

4.6
436 Reviews

436 Reviews of Valencia BMW - Service Center

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May 22, 2023

The dealership was organized, my service advisor kept me informed as to what was going on with my vehicle More

by Gimpy8604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perez
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May 23, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 22, 2023

Excellent customer service. Robert the service advisor was friendly and made everything quick and easy More

by zulma machado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
May 23, 2023 -

Valencia BMW responded

Hi Zulma, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 19, 2023

Thank you, Bill P. , for the professional and energetic support. We were far from home with an unexpected problem and the service department promptly accepted us with n More

by wikatzen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks, cashier, mechanic
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May 23, 2023 -

Valencia BMW responded

We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 19, 2023

The staff were very helpful and they made sure I had what I needed. Robert was great! More

by jenlea66
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
May 23, 2023 -

Valencia BMW responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

Always a great experience. Staff is very friendly. The dealer is organized and clean. My car was ready when promised. More

by Isela.Urena
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
May 23, 2023 -

Valencia BMW responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

Our experience as always A+. THANKS BOB R. The service department as always again THUMBS UP. :) More

by mrhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BOB ROWLANDS
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May 23, 2023 -

Valencia BMW responded

Hello, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 18, 2023

Very nice environment. Easy to get there very clean and has everything a customer need More

by delmy.lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert. And forgot the cashier/receptionist name
Report | Print
May 23, 2023 -

Valencia BMW responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 17, 2023

Good service dept. Bob Rowlands is a good service advisor. He does not try to up-sale a person on service that is not needed. More

by morrisrana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Rowlands
Report | Print
May 19, 2023 -

Valencia BMW responded

Hi Morrisrana, thank you for your kind review; we are happy to pass along your comments to the team here at Valencia BMW! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 16, 2023

I appreciate this dealerships response to my unique situation. The service manager when out of his way to ensure I had transportation back to Lancaster after dropping off my car a day earlier than my s More

by Cwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Report | Print
May 17, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 11, 2023

Great service the only issue was that it took little to long. Since I didn’t have any rental I waited for me car. More

by Beatricedulce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Perez
Report | Print
May 14, 2023 -

Valencia BMW responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

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