Valencia BMW - Service Center

SERVICE ADVISOR WAS KNOWLEDGABLE AND SRVICE WAS GREAT OFFERED TO BE PICKUP/ WILL RECOMMEND DEALER TO OTHERS. OFFERED TO BE PICKUP/ WILL RECOMMEND DEALER TO OTHERS. More

Professional staff to inform me about my car service, they provide shuttle to drop me home and pick me up. Only tea, coffee and water are provided in the Waiting area, other dealerships provide light they provide shuttle to drop me home and pick me up. Only tea, coffee and water are provided in the Waiting area, other dealerships provide light snacks. More

At Valencia BMW the service was fantastic! Thank you! Customer Care was great. We had a great experience. Thank you! Customer Care was great. We had a great experience. More

They do not honor coupons sent “just for you” you via email. They do not honor them. I got one for a free battery check and they wanted to charge 200$. Would not test it for free. email. They do not honor them. I got one for a free battery check and they wanted to charge 200$. Would not test it for free. More

Expedited service with a great personal touch by the staff at BMW Valencia. The service advisor is very knowledgeable. staff at BMW Valencia. The service advisor is very knowledgeable. More

Expedited service with great the staff at BMW Valencia. The service advisor is very knowledgeable!! The service advisor is very knowledgeable!! More

This is my first time at the Valencia BMW dealership. It was a pleasant experience, Bill Parks was very knowledgeable and friendly and did the job right. I still have to go back to get an air filter repl It was a pleasant experience, Bill Parks was very knowledgeable and friendly and did the job right. I still have to go back to get an air filter replaced. In general I left with a good feeling that they took care of my car. More

Valencia BMW figured out the problem and was able to provide me with excellent service. provide me with excellent service. More

Nice, professional, friendly, respectful environment and committed to excellence. Service was completed on stated scheduled time. committed to excellence. Service was completed on stated scheduled time. More

I been customer of Valencia BMW since 2005. So far I had good experience every time I came, until this last time. On June 5 2023 I brought my car in for service and I decided to purchase extend So far I had good experience every time I came, until this last time. On June 5 2023 I brought my car in for service and I decided to purchase extended service plan for $2,000. Upon pick up my vehicle I paid the $2K then on June 6 I noticed it was an additional $2K charge from Valencia BMW. So I "tried" to contact someone to find out I was charge twice for same thing. After 6 phone calls and getting the run around who I needed to talk to, I still have not got my problem solve. As a today June 7 no one have returned my call. I hope it does not come down for me to drive 2hrs round trip to the dealer because I wont be a happy camper ! Very disappointed with Valencia BMW for their customer service, not sure If I go back again. They might just lost a customer. More