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Valencia BMW - Service Center

Valencia, CA

4.6
436 Reviews

436 Reviews of Valencia BMW - Service Center

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August 18, 2023

Working with Bob Rowlands is always genial, efficient and smooth. He pays attention to details and is good about explaining pricing, what is immediately needed and what can wait. Very much appreciate his s More

by alicita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Rowlands
Aug 28, 2023 -

Valencia BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to Bob here at Valencia BMW! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 16, 2023

everyone I interacted with from the time I stepped out of my car and the time I picked it up was very accomodating, friendly, fast, understood what I wanted. More

by inday.cora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can’t remember
Aug 22, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 14, 2023

Taylor has been extremely helpful with all of my service needs. She’s prompt and always is accommodating. When my car needs service it’s no longer a chore. More

by Kennal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor H
Aug 18, 2023 -

Valencia BMW responded

Hi Kennal, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 14, 2023

EV friendly dealer / Service Department. This dealer’s service department is very knowledgeable with EVs. I have been servicing my BMWs here for 20 years. More

by Steve M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perez
Aug 18, 2023 -

Valencia BMW responded

Hi Steve, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 14, 2023

Jasmine was great! ! She was right on time for my appt super friendly and professional. Plus my car was ready faster than expected. More

by Bocksrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Aug 18, 2023 -

Valencia BMW responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 13, 2023

I like the dealership because of the service it provides. From selling me the car by Jim Advani ) bless his soul) to the service provided by Roberto Perez. Thank you Roberto. More

by ashok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perez
Aug 17, 2023 -

Valencia BMW responded

Hi Ashok, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 12, 2023

Chris always does a great job taking care of our service needs and working with the service team to get our repairs done correctly More

by saam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Rawlings
Aug 14, 2023 -

Valencia BMW responded

Hi Saam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

August 04, 2023

The repairs were great, but the communication on my car status was average. I had to call for the status of my car. More

by artoonr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Aug 08, 2023 -

Valencia BMW responded

Hi, thank you very much for sharing these comments. If you would be willing to give us another chance in the future, please reach out to our General Manager at (661) 200-9111. We would appreciate the chance to turn your experience around.

August 04, 2023

My service advisor, Taylor Hawking, went above and beyond to get warranty work done. Taylor had accommodated me with a loaner and constantly followed up with the status of the warranty and finally delivered More

by Lspen1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Hawking
Aug 07, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 03, 2023

The service was quick and efficient and all repairs are always done correctly. Their advisor was knowledgeble and friendly. More

by drjoel98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks
Aug 07, 2023 -

Valencia BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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