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Valencia BMW - Service Center

Valencia, CA

4.5
445 Reviews

445 Reviews of Valencia BMW - Service Center

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September 04, 2023

i have been coming here for the last 15 years and so happy with your customer service and friendly staff . More

by nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill parks
Report | Print
Sep 07, 2023 -

Valencia BMW responded

Hi Nick, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2023

Valencia BMW is awesome. They took care of all issues with my X5 love them More

by boriquensol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Hawking
Report | Print
Sep 06, 2023 -

Valencia BMW responded

Hi Boriquensol, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

August 29, 2023

I received exceptional service from Valencia BMW. They kept me informed every step of the way. More

by Candice Lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Sep 03, 2023 -

Valencia BMW responded

Hi Lucas, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Sep 03, 2023 -

Candice Lucas responded

Of course, Valencia BMW is my first choice for service.

August 28, 2023

Friendly organized respectful , shuttle provided . taking care all customers need, answering all questions, they all have a good manner More

by bong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Sep 03, 2023 -

Valencia BMW responded

Hi Bong, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 25, 2023

Like always service is great. Curtis was very informative and kept me in the loop of my service. Because my car needed tires they let me borrow a loaner and yet got everything More

by kcarballo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis
Report | Print
Aug 30, 2023 -

Valencia BMW responded

HI, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 24, 2023

The Service person was great and very helpful. This was taken care of in a timely matter. Thank you More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Garcia
Report | Print
Aug 29, 2023 -

Valencia BMW responded

Hi Linda, thank you for your kind review; we are happy to pass along your comments to the team here at Valencia BMW! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 21, 2023

Staff was attentive and responsive to my needs. Work was finished earlier than estimated. Curtis was on top of it. More

by Maridy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis
Report | Print
Aug 26, 2023 -

Valencia BMW responded

Hi Maridy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 21, 2023

Does not leave you with luxury service experience, cheap loaners, service issues requiring return. Just feels like a regular bodyshop - not a BMW service center. More

by vzarov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
Report | Print
Aug 25, 2023 -

Valencia BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Here at Valencia BMW, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (661) 200-9111 to discuss ways we can better serve you in the future.

August 21, 2023

Robert was extremely helpful and quick to respond. I also appreciate he spent time to discuss options and alternatives. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Aug 26, 2023 -

Valencia BMW responded

Hi Alex, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 18, 2023

Working with Bob Rowlands is always genial, efficient and smooth. He pays attention to details and is good about explaining pricing, what is immediately needed and what can wait. Very much appreciate his s More

by alicita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Rowlands
Report | Print
Aug 28, 2023 -

Valencia BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to Bob here at Valencia BMW! Don't hesitate to call us if you ever need anything. Be safe on the road!

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