Valencia BMW - Service Center

Great experience servicing my car every time at Valencia BMW! Have been taking my cars to this particular location for over 9 years. They are trustworthy and reliable. Taylor in particular is super helpfu BMW! Have been taking my cars to this particular location for over 9 years. They are trustworthy and reliable. Taylor in particular is super helpful and gets the job done efficiently. More

I was very pleased with the service I received for my 2019 BMW Z4. Communication was fantastic. I received text messages, a video of my cars inspection, and phone calls as needed. I will definitely be re 2019 BMW Z4. Communication was fantastic. I received text messages, a video of my cars inspection, and phone calls as needed. I will definitely be returning for all my service needs on this vehicle. More

GREAT SERVICE DEPARTMENT, STAFF WAS HELPFUL AND VERY FRIENDLY! MY VEHICLE WAS REPAIRED IN A TIMELY MATTER. FRIENDLY! MY VEHICLE WAS REPAIRED IN A TIMELY MATTER. More

Worst service experience ever! My car has been at Valencia BMW for days and has yet to be touched and supposedly won't be looked at until next week. I call for a manager "Jason" My car has been at Valencia BMW for days and has yet to be touched and supposedly won't be looked at until next week. I call for a manager "Jason" 5 times today and Jason is either on the phone or with a customer ALL DAY and i am promised a call back... No call back! I AM A CUSTOMER AS WELL JASON! The service level has been absolutely horrible! I's still waiting for a call back from a manager... More

Great service . Alway know my car is in great care. Taylor is awesome and her customer service is top notch. Love the peace of mind I have kowing they are odig my se Alway know my car is in great care. Taylor is awesome and her customer service is top notch. Love the peace of mind I have kowing they are odig my service , Perry More

The check in was easy. They called me to provide and update and car was ready sooner than expected They called me to provide and update and car was ready sooner than expected More

Valencia BMW service dept has always been excellent and efficient with their service. Bill Park is the service rep. He quickly greeted me, arrange the loaner car, and have me go on with my day with minimum efficient with their service. Bill Park is the service rep. He quickly greeted me, arrange the loaner car, and have me go on with my day with minimum interruption. During the service, he kept me updated on the progress of the service and when my car is ready for a pick up. The dealership is very clean, water and coffee are available, and the environment is very professional and warm. I have visited many BMW dealerships and Valencia BMW is amongst the top. More

If I could give no stars, I would. I've bought two cars from here and the sales team is fantastic but I have had the WORST experience with their service branch. So rude, so dismissiv I've bought two cars from here and the sales team is fantastic but I have had the WORST experience with their service branch. So rude, so dismissive and actually dishonest about the work they performed. I went in for a free oil check and they gave me an invoice for $2500!!!! Beware!!! More

Only use if no other alternative- waited 30 minutes just to talk to service adviser despite an appointment; did not respond to two calls asking for information; added air to tires clearly marked as nitrogen to talk to service adviser despite an appointment; did not respond to two calls asking for information; added air to tires clearly marked as nitrogen and recommended services not needed More

We had a very pleasant experience with our purchase in 2023 - I have now done 2 annual service visits where things were very timely and staff were pleasant. I was kept informed of progress and findings wi 2023 - I have now done 2 annual service visits where things were very timely and staff were pleasant. I was kept informed of progress and findings with no unnecessary work. I love my BMW X5 hybrid- it’s the best care I have owned! More