Valencia BMW

This is my second experience with Ritchie Spiers! He is great and that's why I returned. Mike Murray is great too, they are very accommodating. Thank you! great and that's why I returned. Mike Murray is great too, they are very accommodating. Thank you! More

Very friendly & helpful staff. They treated me with great respect & personal care. I did not feel pressured & they were able to get me what I needed to complete the deal. They also drove me home over 4 great respect & personal care. I did not feel pressured & they were able to get me what I needed to complete the deal. They also drove me home over 45 miles, as I had a trade in. More

This Sunday we came to Valencia's car Center to car shop for our 24 year old son. He wanted to get a BMW and I was trying to convince him that it would be to expensive, so we agreed that the only way we wou for our 24 year old son. He wanted to get a BMW and I was trying to convince him that it would be to expensive, so we agreed that the only way we would do this, was for him to test drive other brands before we would go to the BMW dealership. Among the cars he drove, was the Toyota Camry, the Hyundai Sonata, VW CC, and the Chevrolet Cruze. So around 2:30pm we drove into Valencia BMW, we were surprised to find out that BMW was offering a $1000 drive incentive, we were greeted by Brandon Barsh, he explained the program to us and proceeded to show my son several models of the BMW 335i and the 335i with the M- package, BMW 135i, and the BMW 328i, eventually based on the price and the 24 month lease term that Brandon was able to secure for my son he settled for the BMW 328i. Key to closing the deal was low down payment about $2250,low monthly payments less than $330 and a short term lease term of 24 months. Both my son and I were very happy with the deal. Brandon was very professional, courteous and we felt that he was really trying to help us get the BMW that we were comfortable with financially. That meant a lot because things are tough in the market and people try to get as much as possible from a deal. We appreciated Brandon's efforts a lot and wanted to convey this by sharing our story online. Thank you Brandon and Valencia BMW, we are definitely coming back and we will tell our friends and anybody who wants to buy a car to come and pay you a visit, they wont be disappointed. More

I was contemplating whether or not to trade in my car. I took a very long time to come to my decision, and I spent a lot of time over at Valencia BMW. I was so impressed with both Mike and Ritchie, who made took a very long time to come to my decision, and I spent a lot of time over at Valencia BMW. I was so impressed with both Mike and Ritchie, who made me feel right at home. They were patient with me so understanding. I love the car I'm in now, and I am so glad they were there to help me make a great decision. More

Hamid, my car salesman was positively wonderful and extremely helpful in every aspect. I would have not bought the BMW 528i from anyone else. He took care of me in a very professional manner you could extremely helpful in every aspect. I would have not bought the BMW 528i from anyone else. He took care of me in a very professional manner you could not ask for a better salesman, be sure to ask for him if you are going to Valencia BMW. More

it was a great experience to work with Brandon and have got my ideal car from Valencia BMW.I am enjoying every minute of driving it. thanks a lot:) got my ideal car from Valencia BMW.I am enjoying every minute of driving it. thanks a lot:) More

I recently purchased a vechile from valencia bmw. The sales person BRANDON BARSH was very proffesional and knowledgeable about the product, even non bmw. The sales manager MIKE MURRAY also was what made sales person BRANDON BARSH was very proffesional and knowledgeable about the product, even non bmw. The sales manager MIKE MURRAY also was what made us purchase from VALENCIA BMW. Thank you MIKE and BRANDON for making this a wonderful car buying experiance. Keep up the HONEST, NON PUSHY sales aproach. :) More

TOP WARNING: DO NOT USE THE SERVISE FROM THIS DEALER!!! TOP WARNING: DO NOT USE THE SERVISE FROM THIS DEALER!!! My husband was very upset at last yesterday when the service adviser(Jeff)advised him that TOP WARNING: DO NOT USE THE SERVISE FROM THIS DEALER!!! My husband was very upset at last yesterday when the service adviser(Jeff)advised him that he needs to replace the cooling hose at a cost of $1500. This is just 4 months after our last big payment for the service. We paid $3000 for fixing a brake problem(the car would vibrate when stepping on the brake) and a set of 4 brand new tires(top of the line made for X5 was what they said). My husband got a flat tire one week later after he bought the brand new tires. Hubby got curious since he didn't see any nail or something sharp to cause the flat tire so he drove to the dealer want them to take a look but they refused to do so. He ended up driving to Mike's tire to have it fixed. I laughed at his top of line tires and he was not mad at it. He said flat tire happens everywhere. But for me, I already smelled the greedy businessman and terrible post-sale service. That's last time. Now after 4 months, we need to deal with the cooling hose with $1500. My husband got mad because we didn't feel any reason to do so. The car runs fine. Are they creating a problem which doesn't exist? We purchased this certified pre-owned X5 less than 2 year ago from the same dealer. We were told lots of major parts are covered under warranty for a 2 years period. For peace of mind, we paid $3000 extra for a free 2 year maintenance service. Now, we are not happy what we got. Their sales people told us that this car is made of top quality but their service people mede us feel the same car is made by a piece of junk. There is always something breaks down, and is not covered by warranty. I talked with the service manager Rich(?), he is solid and cool as a metal. I told him we are not happy with their service and asked a refund for the pre-paid but we would not anymore want to use service charge. He was very cool and said there was nothing he could do about that. When I told him we would either have to get rid of the car or the service. He suggested that if I sell to car, it would have more value since there is free service with it. He must be kidding. Since I'll have to tell the next owner about the horrible service they have. One question in my mind: does the dealer have to show proof to BMW whenever they fix something which is under warranty so they get paid from BMW? Otherwise, why the parts under warranty are never needed and all broken parts are not covered by warranty? That's about it. We are pretty much done with BMW. Nerver buy it again. It's really not worth to have. More

I went to this dealer, despite its horrible reputation (service wise), because of its location in my hometown of Valencia. I needed two things, my tire pressure warning was active, and I wanted to have s (service wise), because of its location in my hometown of Valencia. I needed two things, my tire pressure warning was active, and I wanted to have some BMW liscense plate holders attached. The phone attendant, who sounded rushed and overworked, advised me that I didn't need an appointment that particular day and that I should just drive in, so that's what I did. Upon arrival, I was not greeted as I am at Lexus and Mercedes of Valencia (the service at Mercedes of Valencia is bad, but its top notch compared to this BMW). I went inside and the receptionist (whose name escapes me) was so busy with phone calls, she never looked up at me. Maybe its because I didn't have the most expensive BMW or because I wasn't dressed in a suit at the time... but I basically had to force her to talk to me. She was not friendly and my impression was that I was a bother keeping her from her never ending incoming phone lines. I'm a manager in hospitality and I know that a guest's or customer's sense of arrival is extremely important to the overall experience... and so far, I was off to a bad start. The gentleman that actually helped with my car was not very friendly, but at least he gave me his attention, which at the time seemed far better than my experience with the greeter/receptionist. I told hiim about the tire warning and the licsense covers. It was like pulling teeth trying to get the receptionist to help me get the covers from their little store, but once I did, the gentleman from service put them on. Leaving the dealership, I'm left with a negative feeling, a bad memory, and overall sense of disappointment that this dealership isn't service driven. Now, a couple days later, my tire warning is back on, and I don't know what I'll do. It seems obvious this guy must have reset the switch, but must not have checked the tires. I suppose I'll have to drive to an unfamiliar city and try to find a dealership that actually cares about people. Lucky Me. Avoid this dealer at all costs!!! More