Valdosta Toyota

Dishonest sales managers!!! I went to look for a car and wanted to get some information. Aaron Sutton was our sales-person who was awesome. His finance manager(Brandon Mock) even I went to look for a car and wanted to get some information. Aaron Sutton was our sales-person who was awesome. His finance manager(Brandon Mock) eventually came over to ask that I give them my information so that they could give me a better understanding of what I may be paying per month. I told him I do not want any hard pulls on my credit as I am re-establishing it. He assured me that this would not be a hard pull but a soft pull just for information. I reiterated that I could not have a hard pull and to make sure that this was a soft pull and he assured me again that this was NOT a hard pull. After they had my information the used vehicle manager(Kevin Burklin) came over to ask about my fiance's information to help with a program I may qualify for. We stated that this is NOT to be a hard pull and asked repeatedly if this would be one. He assured us that he not only understood that we were establishing our credit but he would do nothing to harm it. My fiance has a credit karma app on his phone and it beeped three times to notify him that there were some changes happening to his credit report. When he asked how many times are they going to look at my credit, the notifications stopped. Kevin Burklin stated that he could get me into the car that same day and I let him know that I was not there to take home a car as I had no down payment I just wanted to know what my options were as I planned to purchase within a month. He began to ask how much cash I had on me, did I have any money in the bank, or if I could borrow from someone. I was embarrassed and my fiance was upset. We outright said we were not interested and his attitude completely changed and he dismissed us. I went home to find that my credit score had gone down 5 points on transunion and 5 points on equifax because they had 9 hard inquiries to my credit. They outright lied to us. My fiance's credit went down 16 points on trans-union and 1 point on equifax. They told us repeatedly that they were not running our credit and now we have to go in to dispute this on our reports. They are not trustworthy at all. I would love to hear how their general manager Mr. Ricky Stokes feels about this type of business as it was the commercial I heard that drew me into this dealership. More

Repeat customer. Purchased a Toyota Prius for my 17-year-ol As a repeat customer I've always received great service from the sales team! Catherine Alvirena took care of us on this occasion. She went above and As a repeat customer I've always received great service from the sales team! Catherine Alvirena took care of us on this occasion. She went above and beyond to provide unbeatable customer service. We left feeling very satisfied with our purchase of a Toyota Prius for my 17-year-old daughter. I would definitely recommend working with her, she is very knowledgeable, and a wonderful and an asset to the Toyota group. More

Best dealer, great prices, excellent customer service! Our salesperson, Katherine Alvirena is so awesome! She is not pushy like other salespeople. I highly recommend her! Please see her and tell her I sent Our salesperson, Katherine Alvirena is so awesome! She is not pushy like other salespeople. I highly recommend her! Please see her and tell her I sent you! More

Simple oil and filter services. Service Tech forgot to sercure filter/oil plug. Oil leak out my garage floor. Now I have to postpone my fishing trip. Toyota service department Sucks Service Tech forgot to sercure filter/oil plug. Oil leak out my garage floor. Now I have to postpone my fishing trip. Toyota service department Sucks. More

Disappointed We submitted a web request to for more details in a vehicle and I did receive a call back quickly, but that was the last of the good customer service. We submitted a web request to for more details in a vehicle and I did receive a call back quickly, but that was the last of the good customer service. Upon notifying the salesperson that I was on my way I had to ask for him three times once I got there with no updates in between from other staff , just looks, no one offered to help or said he was with a customer or anything. About half hour later, he finally shows up and says the car we were just discussing on the phone is at another lot. Why this could not be disclosed beforehand is beyond me, so he brushes me off on another salesperson literally who tried her best to find something, but her management didn't seem to interested in working with me. I asked to see another vehicle, which again, was not there and was told they could get it there next day. Long story short, we are five days later and no return phone calls have been returned regarding the matter. It's like they fell off the face of the earth because I didn't want my credit run that day. I have purchased vehicles in the past and gave never been asked to do a credit App before even seeing a car , especially when I have given you what am looking for an price range. Either way I will take my business elsewhere. Sad part is I was told they were military friendly, but A person shouldn't have to disclose their military status to be treated fairly initially. More

Very Professional, Caring and EMPATHETIC!!!! William Lindsay Worked with Me on Purchasing My TOYOTA Camry SE, A Beautiful Car 2014,Everything I Wanted, He was Soooooooooooo Professional,Kind, Car William Lindsay Worked with Me on Purchasing My TOYOTA Camry SE, A Beautiful Car 2014,Everything I Wanted, He was Soooooooooooo Professional,Kind, Caring and Informative! I Would Recommend Everyone to See William Lindsay If They Decide TO Buy A Vehicle From Valdosta TOYOTA! I Promise I Won't Regret it!!!! More

Great Experience! Great place to buy a vehicle! No hassle experience what so ever!! Soosh helped us find the perfect vehicle that fit our needs and our budget! He worke Great place to buy a vehicle! No hassle experience what so ever!! Soosh helped us find the perfect vehicle that fit our needs and our budget! He worked to get the payment to where it needed to be! We loved the experience and are loving our Toyota Tacoma! More

Misleading Service Advisor Vehicle promised in two hours and 5 hours later they only have excuses. Asked Service Advisor for a repair update and each time there was some other d Vehicle promised in two hours and 5 hours later they only have excuses. Asked Service Advisor for a repair update and each time there was some other delay. More

Good experience but long process Valdosta Toyota is a great place to buy a car, have your car serviced or just looking. We brought a 2014 Nissan sentra on Saturday. The over all proce Valdosta Toyota is a great place to buy a car, have your car serviced or just looking. We brought a 2014 Nissan sentra on Saturday. The over all process to sign paper work was just too long. We were there about 3 hours, just too long.soosh was a very nice young man. If you are looking to buy a car go by and see Soosh he will do his best to put you in car of your dreams.Tell Slosh Ken James sent you. More

Wait time I came in to have new tires put on and an alignment.. 3 hours I sat here, not once did anyone apologize for my wait time. I guess since I own a GMC I I came in to have new tires put on and an alignment.. 3 hours I sat here, not once did anyone apologize for my wait time. I guess since I own a GMC I wasn't as important as a Toyota owner.. I will never come here again and if anyone asks I will tell them not to go here either!!! Absolutely redicilous!!! More