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Valdosta Toyota

Valdosta, GA

Overview
Reviews
Vehicles
4.8
455 Reviews
Call Dealership (229) 247-1934
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2980 James Cir

Valdosta, GA

31601

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Showing 455 reviews

December 12, 2023

Very friendly and courteous staff At Valdosta Toyota Dealership. Would highly recommend them. Thank you! More

by hfbennett576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember the names
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December 02, 2023

Good dealership friendly service is good. Been using them a long time. Keep using them. More

by Cmiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny, Nicole Beck
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November 28, 2023

I'm rating the service department in this post. They do a great job at Valdosta Toyota! I could easily go to another Toyota dealership that is nearer to me. I choose Valdosta Toyota because of thei More

by James T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Tuck
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November 27, 2023

Scheduled oil change. 3rd time served by Joshua Tuck, always Excellent, Professional interaction. Thank You! More

by gilnarvaez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Tuck and Don.
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November 01, 2023

I’ve never waited 2 hours for a regular oil change. I finally asked and the response given seemed to indicate my vehicle was ‘ready.’ I’m not sure if they just forgot me or what! But once I asked my ve More

by Screen Name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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October 24, 2023

Always great customer service! The staff are always helpful! Great service always!!!!!highly recommend them! More

by mondionne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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October 24, 2023

Excellent service, they identified and solved my car's issue very quickly. Definitely recommend it! More

by gabrielachacin28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Beck
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October 09, 2023

I bought my daughter a 2012 Toyota FJ Cruiser to have something fun to drive for her senior year at UGA. I was thinking of getting her a Toyota Four Runner when she graduates this year until a few days a More

by Unsatisfied customer
Service Communication
Recommend Dealer
No
Employees Worked With
Names not taken
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Oct 13, 2023 -

Valdosta Toyota responded

Unfortunately, we believe that you've been given bad/misleading/insufficient information about your daughter's visit. After speaking with the Service Advisor and Service Manager, they made it clear that your daughter's boyfriend (that was with her) told us that he did not actually want the vehicle diagnosed for noise. But out in the drive during this discussing, we told them that we would not take the vehicle apart (rendering you unable to keep driving it that day) before knowing that the parts were available, trying to lessen the concern with having the body shop try to diagnose the problem. So our team was trying to be thorough and considerate, but it seems that the same story was not communicated back to you. Hopefully that provides some necessary context, but if you'd like to learn more, feel free to give our Service Manager – Terrill Head – a call at 229-316-4141.

Oct 13, 2023 -

Unsatisfied customer responded

I spoke to both my daughter and her boyfriend. Her boyfriend said he initially asked if the service department had ever heard of a wind noise with the trim above the windshield on an FJ. I told him to ask about it because Toyota should have a technical bulletin about the problem and how to correct it. It is a common problem with FJ's. He further told the service advisor that he didn't want them tampering with it, he just wanted to know if it was something they had information on. They weren't sure who it was that made the comment that the vehicle was so old the parts may not be available but they said they thought it was the service advisor as he had a shirt with a black collar. What I don't understand is why would you make a comment to a customer that their vehicle is so old that parts may not be available before checking on the part. The vehicle is only eleven years old. Telling a customer their vehicle is too old without actually knowing if the parts are still available is not very thorough or considerate. We think it is the clips under the trim. There is nothing wrong with the trim itself.

October 09, 2023

Very good experience, great sales person, Very knowledgeable concerning vehicle, Financing very easy,highly recommend this dealership More

by Dherring
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy finance
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September 28, 2023

Kevin was extremely kind. An axle broke while we were visiting Valdosta. They fixed my car very quickly and was very polite and efficient. More

by A-Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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