Val Ward Cadillac Inc - Service Center

The Best of Service Have been coming here for years and always had good service. Craig takes good care of us. The lounge makes for a comfortable wait. Snacks and coff Have been coming here for years and always had good service. Craig takes good care of us. The lounge makes for a comfortable wait. Snacks and coffee are available. More

Purchase of new tires. Val Ward treats me like family-- always ready to answer any question or attend to service. They know how to treat my vehicle and me. I know just about Val Ward treats me like family-- always ready to answer any question or attend to service. They know how to treat my vehicle and me. I know just about everyone there and am welcome to stop by and chat while waiting. The tires were installed in record time. This is the best dealership in Fort Myers!!! Been coming here for 27 years. More

A/C Repair Our service person Melody was very helpful and efficient as usual. Parts had to be ordered and she kept us up to date on the status of the repair. W Our service person Melody was very helpful and efficient as usual. Parts had to be ordered and she kept us up to date on the status of the repair. We were given a rental and at home we had other vehicles so a week long repair was not a problem. We are located in Punta Gorda so it would be a lot less heavy traffic driving if you had another dealership closer....consider Punta Gorda. The only other dealer would be further north, I believe is in Venice. Our next visit will be soon for maintenance an GPS update. Thank You, Joe and Barb Sills More

Maintenance on 2014 SRX4 The dealership was awesome, Melody in service was wonderful and fantastic, she kept me abreast of what was going on with my car. Thee timing and servi The dealership was awesome, Melody in service was wonderful and fantastic, she kept me abreast of what was going on with my car. Thee timing and service was great and would always take my car for excessive work to the dealer. More

Top notch operation Employees are friendly, take time to listen and understand your issues. The up to date technology keeps you informed as to the progress of your servi Employees are friendly, take time to listen and understand your issues. The up to date technology keeps you informed as to the progress of your service visit. The premises are spotless and it appears that this operation does not spare any expense in order to be customer focused. More

BATTERY KEY I went to the dealership having problems with my remote key: With a simple small new battery my remote key stared working without any more problems, I I went to the dealership having problems with my remote key: With a simple small new battery my remote key stared working without any more problems, I was there only 5 minutes!! That's what I call fast service!!! More

Exceptional as always. I was charged for service (which I requested) when It involved an after sale part that I was never informed was on the auto when I purchased it. I was charged for service (which I requested) when It involved an after sale part that I was never informed was on the auto when I purchased it. More

Treat you with Respect Enjoy coffee in waiting room, they finish with in a time frame that’s acceptable , I am happy with your service Do u want me to write war & peace b Enjoy coffee in waiting room, they finish with in a time frame that’s acceptable , I am happy with your service Do u want me to write war & peace book ? More

service Thorough explanation of service to be performed, service completed in a timely manner. Staff friendly to speak to from entering the service area to c Thorough explanation of service to be performed, service completed in a timely manner. Staff friendly to speak to from entering the service area to completion of service. More

Prompt and effence I have all ways had good service at Val Ward service. Employed always curious and pleasant to deal with. Would recommend your service to anyone. I have all ways had good service at Val Ward service. Employed always curious and pleasant to deal with. Would recommend your service to anyone. More