Val Ward Cadillac Inc - Service Center

Outstanding Everyone I dealt with was professional and very knowledgeable. The appointment was scheduled promptly and from the time I arrived until service was co Everyone I dealt with was professional and very knowledgeable. The appointment was scheduled promptly and from the time I arrived until service was complete was a very pleasant experience. More

Service Jane made sure everything that would be done on my car and explained what was done when it was finished. She asked the tech that worked on the car to Jane made sure everything that would be done on my car and explained what was done when it was finished. She asked the tech that worked on the car to be at her station before I left in case I had any questions for him. Jane is great ! More

Very knowledgeable and friendly staff. I am from out of state and needed some emergency attention for my car. Val Ward was prompt in response and addressed the issue right away. I was very I am from out of state and needed some emergency attention for my car. Val Ward was prompt in response and addressed the issue right away. I was very pleased with the service and the staff. Would definitely go to them for any future service. More

Great Service! Jane always provides us with excellent CS when we bring our car in for service. She is friendly and always makes sure we are happy before we drive awa Jane always provides us with excellent CS when we bring our car in for service. She is friendly and always makes sure we are happy before we drive away. More

Body repair What a smooth transition - dropping off car; getting a loaner car and then finally picking up the car. The woman at the front desk in the Body Servic What a smooth transition - dropping off car; getting a loaner car and then finally picking up the car. The woman at the front desk in the Body Service area was delightful. Everything was very organized. Made it a very non stressful experience. When my husband asked about the corroding area to begin with our service person researched it and found that the area was still covered under warranty. That was a nice thing to do. Of course the oil change and tire rotation was also great. But getting the corroding area done just maintained the value of the car. More

Premier service Always a pleasure to be serviced at Val Ward and it’s service personal. It’s also a pleasure dealing with Craig the service rep Always a pleasure to be serviced at Val Ward and it’s service personal. It’s also a pleasure dealing with Craig the service rep More

Excellent Service Advisor Douglas Smith was courteous and had the work completed on schedule as he had indicated. The car was washed and ready to pick up after Service Advisor Douglas Smith was courteous and had the work completed on schedule as he had indicated. The car was washed and ready to pick up after his notification. He explained the servicing before leaving the dealership. More

Routine service. Oil change. Service was performed on time and my car was cleaned inside and out before I picked it up. All staff was courteous, and the waiting room was comfortab Service was performed on time and my car was cleaned inside and out before I picked it up. All staff was courteous, and the waiting room was comfortable. More

Jason was great! Galen had taken me to meet Jason Glennon in the service department and an appointment was scheduled for me right away to bring my car in for the DuPon Galen had taken me to meet Jason Glennon in the service department and an appointment was scheduled for me right away to bring my car in for the DuPont Protection Package. I brought in the car the next day and Jason told me that there were no loaner cars available and for me to go to the office next door or the waiting room and I would be picked up by someone from Enterprise and they would take me to get a car. Everything is run professionally. More

Very good. Jason was very helpful. Very good service only took 1 hour. Enjoyed the snacks a very good hour. I will recommend too any one I know. Jason was very helpful. Very good service only took 1 hour. Enjoyed the snacks a very good hour. I will recommend too any one I know. Ron Brennan More