Val Ward Cadillac Inc - Service Center

Craig is great! Every time I go to Val Ward for service (I bought my car there so it is the only place I go), I have a wonderful experience. This time was no excepti Every time I go to Val Ward for service (I bought my car there so it is the only place I go), I have a wonderful experience. This time was no exception. I went to Craig on Monday to ask about service on my 2016 SRX and he said, "we can do it today!" I left the dealership in a gorgeous XT5 loaner and was back in a few days to pick up my own car. My car had needed the roof rails replaced and had some scratches that needed repainting. The car looks perfect and I am very happy with it. Craig was the best service person ever! Thank you Val Ward! More

Oil change Always top of the line service!!! Would recommend to friends and family! Service is quick! They keep you informed of what needs to be done. Always top of the line service!!! Would recommend to friends and family! Service is quick! They keep you informed of what needs to be done. More

Melody is TERRIFIC! You should hire mre folks like Melody. She is a real asset to your firm. C U next Season? Pls give Melody a pay raise. You should hire mre folks like Melody. She is a real asset to your firm. C U next Season? Pls give Melody a pay raise. More

The Best of Service Have been coming here for years and always had good service. Craig takes good care of us. The lounge makes for a comfortable wait. Snacks and coff Have been coming here for years and always had good service. Craig takes good care of us. The lounge makes for a comfortable wait. Snacks and coffee are available. More

Purchase of new tires. Val Ward treats me like family-- always ready to answer any question or attend to service. They know how to treat my vehicle and me. I know just about Val Ward treats me like family-- always ready to answer any question or attend to service. They know how to treat my vehicle and me. I know just about everyone there and am welcome to stop by and chat while waiting. The tires were installed in record time. This is the best dealership in Fort Myers!!! Been coming here for 27 years. More

A/C Repair Our service person Melody was very helpful and efficient as usual. Parts had to be ordered and she kept us up to date on the status of the repair. W Our service person Melody was very helpful and efficient as usual. Parts had to be ordered and she kept us up to date on the status of the repair. We were given a rental and at home we had other vehicles so a week long repair was not a problem. We are located in Punta Gorda so it would be a lot less heavy traffic driving if you had another dealership closer....consider Punta Gorda. The only other dealer would be further north, I believe is in Venice. Our next visit will be soon for maintenance an GPS update. Thank You, Joe and Barb Sills More

Maintenance on 2014 SRX4 The dealership was awesome, Melody in service was wonderful and fantastic, she kept me abreast of what was going on with my car. Thee timing and servi The dealership was awesome, Melody in service was wonderful and fantastic, she kept me abreast of what was going on with my car. Thee timing and service was great and would always take my car for excessive work to the dealer. More

Top notch operation Employees are friendly, take time to listen and understand your issues. The up to date technology keeps you informed as to the progress of your servi Employees are friendly, take time to listen and understand your issues. The up to date technology keeps you informed as to the progress of your service visit. The premises are spotless and it appears that this operation does not spare any expense in order to be customer focused. More

BATTERY KEY I went to the dealership having problems with my remote key: With a simple small new battery my remote key stared working without any more problems, I I went to the dealership having problems with my remote key: With a simple small new battery my remote key stared working without any more problems, I was there only 5 minutes!! That's what I call fast service!!! More

Exceptional as always. I was charged for service (which I requested) when It involved an after sale part that I was never informed was on the auto when I purchased it. I was charged for service (which I requested) when It involved an after sale part that I was never informed was on the auto when I purchased it. More