Val Ward Cadillac Inc - Service Center

Service excellence We love Jane. She always does a great job of keeping our Cadillacs running in top shape. Please give her a big raise and tell her that Bob and Jeannet We love Jane. She always does a great job of keeping our Cadillacs running in top shape. Please give her a big raise and tell her that Bob and Jeannette Sloat are two of her biggest fans. More

A Team Service I received superior service at Val Ward Cadillac. They were ready at my appointment time and they addressed my concerns. All members of my service t I received superior service at Val Ward Cadillac. They were ready at my appointment time and they addressed my concerns. All members of my service team were knowledgeable and helpful. More

Warranty Visit (DuPont). No complaint with any part of the service visit.. Process was quick and easy. I’ve always had Exceptional service at Val Ward. It’s why I continue to No complaint with any part of the service visit.. Process was quick and easy. I’ve always had Exceptional service at Val Ward. It’s why I continue to get service done at Val Ward. More

Quick, easy, and thorough. I needed an oil change and tire rotation, scheduled for 9:30 one morning. Arrived early, checked in quickly, received my loaner car, and was on my way I needed an oil change and tire rotation, scheduled for 9:30 one morning. Arrived early, checked in quickly, received my loaner car, and was on my way. In less than 3 hours I was called, "car is ready when you are!" Thank you, Craig! More

Dupont Paint Sealer Service I got a Dupont Paint service on my new 2018 XT5. They needed it overnight so I got an XT5 loaner car. My car was ready when promised. I got a Dupont Paint service on my new 2018 XT5. They needed it overnight so I got an XT5 loaner car. My car was ready when promised. More

70K maintenance and Above and Beyond effort from Svc Advisor Jason in the Service department had my CTS service and repairs completed promptly but then had to deal with an extended warranty related issue that to Jason in the Service department had my CTS service and repairs completed promptly but then had to deal with an extended warranty related issue that took considerable effort. He calmly worked through the issue with multiple parties and kept me updated throughout the process. His professionalism, calm demeanor and general attitude were exceptional. "Thanks Jason!" More

Service Review Always excellent service. Very clean service area, friendly, courteous staff. Competent, knowledgeable service team. Never disappoints! I would always Always excellent service. Very clean service area, friendly, courteous staff. Competent, knowledgeable service team. Never disappoints! I would always recommend Val Ward Cadillac to friends and colleagues. More

A warrenty service on the dashboard there was a defect of the dash on passeger side the day i picked up my new car i noticed it after i left the dealership so i went back and was told th there was a defect of the dash on passeger side the day i picked up my new car i noticed it after i left the dealership so i went back and was told they had to order the part.I got a loaner till monday and picked up the car.I have been coming to Val Ward since 2013 and i think the service dept is excelent my advisor Craig is great.In the sales dept Tom Knoche is a good salesman my next lease I will deal with him again I think he got me a good deal. More