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Val Ward Cadillac Inc - Service Center
Fort Myers, FL
550 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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550 Reviews of Val Ward Cadillac Inc - Service Center
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May 13, 2023
Great dealership - great service and the best people to deal with - Dan Flynn is the best !!! deal with - Dan Flynn is the best !!! More
by DLBBMAC66
Verified Customer
March 01, 2022
We visit SWFL annually. This year during our trip, we received a "service driver assist" message and phoned Val Ward Cadillac for help. We dropped our vehicle off, and aft This year during our trip, we received a "service driver assist" message and phoned Val Ward Cadillac for help. We dropped our vehicle off, and after about 2.5 hours, we were called back into the service center. They were not able to fix our Escalade (with a program reset), but suggested we start with replacing our windshield, and then possibly a new front/windshield camera. We paid the nearly $200 invoice, and left. They did wash our car, for us. I do want to acknowledge that. Not a detail. Just a standard exterior car wash. (For $191.61) Upon our return back home, we were able to have our Escalade serviced at our local authorized Cadillac dealer/service center. They "scanned codes" and reset the program, and fixed my car's issue in about an hour and a half, for $92.80. I felt like Val Ward Cadillac should have been able to easily assist us with this issue, and I also felt completely taken advantage of, after the fact. We will continue to visit SWFL, however, I would never recommend this service center to anyone. More
by kristiehood001
Employees Worked With
Brandon Lentz
January 07, 2021
I own a 2007 Escalade EXT, service by Val Ward since 2014. They replaced my steering box just before a trip up north in August 2020. Half-way to our destination I lost steering. Luckily no one w 2014. They replaced my steering box just before a trip up north in August 2020. Half-way to our destination I lost steering. Luckily no one was injured. On-Star towed the vehicle to a Cadillac dealer in Hilton Head, who said the tie rod bolts had not been installed by Val Ward. The rod geometry is such that the rods are held down by gravity but the left wheel's rod became unseated on a rough road. Val Ward claimed they could not have failed to install the bolts. Their service, the trip's gas receipts, the OnStar towing, and the Cadillac service in Hilton Head are all documented. Val Ward compensated most of my out of pocket extra costs through a nominal cash amount and an allowance on future service, but their refusal to accept responsibility, together with their refusal to consider simple quality control steps to prevent a recurrence is unprofessional. Subsequent letters to the owner, Trey Ward have not been answered. Bush league performance by Ward and his personnel. More
by Matt
Employees Worked With
Dan Flynn
December 23, 2019
Damaged tire replaced Alfonso brought a spare tire to my home and mounted it. The wheel with the pierced tire was taken to Val Ward where the tire was replaced. Very profes Alfonso brought a spare tire to my home and mounted it. The wheel with the pierced tire was taken to Val Ward where the tire was replaced. Very professional when I went to the dealer to have the new tire and wheel remounted on my vehicle. Could not have been handled better! More
by absect19
December 22, 2019
Wheel Repair Job was very well done. One stop is all it took. Thanks to all -] especially Jane. I like the idea of a specialist assigned to my account. Every time Job was very well done. One stop is all it took. Thanks to all -] especially Jane. I like the idea of a specialist assigned to my account. Every time I need something all I have to do is call Jane. Wonderful service. More
by David H
December 16, 2019
My key fob was lost and I could not get into my SRX to drive it. It was towed in and a new key gob was made for me. This was an emergency situation and Doug handled it quickly for me as usual. I lov drive it. It was towed in and a new key gob was made for me. This was an emergency situation and Doug handled it quickly for me as usual. I love the service Dept and will always buy my cars here More
by Tina
Employees Worked With
Douglas service dept
December 02, 2019
Very accommidating The mechanic was originally puzzled by front wheel overheating condition but he drove vehicle home and experienced the same problem I experienced befo The mechanic was originally puzzled by front wheel overheating condition but he drove vehicle home and experienced the same problem I experienced before having it towed. More
by MrData
Employees Worked With
Craig
November 02, 2019
Always Good Service personnel are great to deal with especially Jane in Service. She is professional, knowledgeable and friendly. I am sorry I am moving and will Service personnel are great to deal with especially Jane in Service. She is professional, knowledgeable and friendly. I am sorry I am moving and will have to change locations for service. More
by bob
Employees Worked With
jane
October 31, 2019
Dan took very good care of me, as usual. I have been a customer for over 14 years. I would not think of going anywhere else. Because of my problem, Dan took a ride with me to review the probl I have been a customer for over 14 years. I would not think of going anywhere else. Because of my problem, Dan took a ride with me to review the problem. He arranged to have me leave my car for the proper problem solving. More
by Mike
Employees Worked With
Tom Knoche
October 11, 2019
great service In for an oil change and routine scheduled maintenance. They gave me a loaner so my day could continue. All work was done that day and staff was so h In for an oil change and routine scheduled maintenance. They gave me a loaner so my day could continue. All work was done that day and staff was so helpful and knowledgeable! More
by wendy
Employees Worked With
Douglas S.
