Val Ward Cadillac Inc - Service Center

Sales staff an service dept bent over backwards to make me happy in a poor situation. Cad division of GM not so much. me happy in a poor situation. Cad division of GM not so much. More

The service center has always been very helpful when I needed service. It has been very informative on any repair. needed service. It has been very informative on any repair. More

Slow response but over all good service. Repairs were explained in detail and coupons were applied to lower my bill! Repairs were explained in detail and coupons were applied to lower my bill! More

Dave McKinney in service is the best. The repair was fast and perfect. greta team The repair was fast and perfect. greta team More

Dave was very helpful, my vehicle was serviced properly. I was keep informed as to the status of my vehicle at all times. had a great experience at Val Ward. I was keep informed as to the status of my vehicle at all times. had a great experience at Val Ward. More

Jane, our service advisor, is outstanding. She keeps us informed and makes our service visit less stressful. Jane and Val Ward Cadillac makes sure all our needs are met. In our busy schedul She keeps us informed and makes our service visit less stressful. Jane and Val Ward Cadillac makes sure all our needs are met. In our busy schedule, they make sure our service appointments do not interrupt our day. The awesome service of picking up our vehicles and delivering them back to our home is such a relief. We highly recommend Val Ward for your vehicle purchases. I assure you 5* sales and service! Allen & Debbie K More

Dave is the best, give him a raise. Great personality and work ethic. Best dealer for customer service. Great personality and work ethic. Best dealer for customer service. More

We were 45 mi. into our trip to Chicago on a Sunday morning, when service warnings popped up and the A/C stopped working. Returned to home and awaited for Monday A into our trip to Chicago on a Sunday morning, when service warnings popped up and the A/C stopped working. Returned to home and awaited for Monday AM to run to Val Ward. Dave quickly assessed the problem, got the car into service, kept me informed of the process, explained warranty coverage etc.. Back on the road in less than 3 hrs! Thanks Dave and the Technicians in providing me the quality service that goes with Cadillac ownership More

Dave always does a great job at making our appointments convenient to our schedule, and thoroughly checking everything. convenient to our schedule, and thoroughly checking everything. More

Service writer Luke was Very accommodating with Prompt service and communication throughout the whole process service and communication throughout the whole process More