Val Ward Cadillac Inc - Service Center

Dave Mckinney always does a great job handling any maintenance issues with my Cadillac Escalade. Any required repairs have been handled professionally and the Service Department is a true asset to Va maintenance issues with my Cadillac Escalade. Any required repairs have been handled professionally and the Service Department is a true asset to Val Ward Cadillac. More

excellent this portion of the review is not needed and I almost did not proceed almost did not proceed More

I went into center for a recall issue. The service person looked up past service that was done.She told me they all were corrected.I told her also that my power steering fluid was leaking p The service person looked up past service that was done.She told me they all were corrected.I told her also that my power steering fluid was leaking please have a teck take a quick look.The service provider called me into office and said bad news your rack pinion gear needs to be replaced.She went over labor and cost of part. 189.00 per hour part was 1750.00 total. 2600.50 I immediataely looked up the part cost to my surprise I found 3 companies listing the part at 350.00.,could you imagine Buyer beware this happens in most dealerships. Just wanted to let you know.Tony More

The service department is World Class. I’ve never been disappointed with the service department at Val Ward Cadilac I’ve never been disappointed with the service department at Val Ward Cadilac More

It was great! Work was as promised and vehicle was cleaned inside and outside. Wonderful Work was as promised and vehicle was cleaned inside and outside. Wonderful More

Best dealership for Sales and Service. Bill in Sales is great. Jane in the service department is wonderful. Both go above and beyond. Bill in Sales is great. Jane in the service department is wonderful. Both go above and beyond. More

I have been coming to Val Ward for service since 2010 and they are excellent and leased 3 cars and looking forward to leasing again I have 8 months to go on my current lease they are excellent and leased 3 cars and looking forward to leasing again I have 8 months to go on my current lease More

Jane is my service tech. She keeps me very well informed.She is a very knowledgeable person also very personable. All the people I have come in contact with are all very plea She keeps me very well informed.She is a very knowledgeable person also very personable. All the people I have come in contact with are all very pleasant, they seem happy to be working at Val Ward . More

Very helpful and quick, very good experience overall thanks to my service advisor and the porters thanks to my service advisor and the porters More

Early in November 2022 the service rep and the parts department ordered a replacement for the buckling dash. It's now late June 2023 and I haven't received the part. Doing the math that's 8 months and department ordered a replacement for the buckling dash. It's now late June 2023 and I haven't received the part. Doing the math that's 8 months and no word or expectation of when it's coming. Is that acceptable? More