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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
549 Reviews
Call Service Center (239) 939-2212

549 Reviews of Val Ward Cadillac Inc - Service Center

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August 03, 2023

Getting service was a smooth process, from the greeting on my arrive thro' the dealings with my adviser. No problems, no complaints. More

by MICHAEL.FALLON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in the Service Deot
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Aug 07, 2023 -

Val Ward Cadillac Inc responded

Michael, thank you so much for your positive comments about Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

July 31, 2023

Always first class service Honest and trustworthy dealership Highly recommend Thank you again and will return. More

by welshsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane in service
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Aug 08, 2023 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 30, 2023

Fast and professional service. Jane is great to work with at Val Ward. Lounge area is very comfortable and snacks/coffee is always a plus. I would like to see bottle water instead More

by SHARONMARIESCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
Report | Print
Aug 03, 2023 -

Val Ward Cadillac Inc responded

We really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 30, 2023

my experience with the Service Staff was great …. Especially Jane …who was engaging and friendly yet very professional…. More

by psblissciu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane in service was great
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Aug 08, 2023 -

Val Ward Cadillac Inc responded

Thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 30, 2023

Always try to help even with last minute requests. I feel that the service dept. really cares and takes the time to explain everything. Thank you! Will return. More

by TOPREALTOR4YOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Figgs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 29, 2023

Service Advisor Dave keeps you informed on the service procedures and provides honest advise on future recommended service More

by Xt518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Aug 03, 2023 -

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.

July 28, 2023

I am very pleased with the service that was performed on our SRX. The service department cares about their customers. A special Thank you to Jane. She is outstanding. More

by protectoseal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Davis
Report | Print
Aug 03, 2023 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 28, 2023

Great service advisor , great techs. Hard to find these days. Even washed my car Excellent! More

by JAXON5RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave, Service Advisor.
Report | Print
Aug 03, 2023 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 28, 2023

This dealership is excellent. I have used them for over 30 years. They are always prompt and thorough. More

by m_mcvay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave service/repair
Report | Print
Aug 03, 2023 -

Val Ward Cadillac Inc responded

Thank you so much for your positive comments about Val Ward Cadillac, Inc.! We sincerely value your business and look forward to your next visit!

July 27, 2023

I am very satisfied with my service experience. Luke Allen took great care of me and I will remain a loyal customer for Val Ward. More

by JOHNPRIBANIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Allen
Report | Print
Jul 31, 2023 -

Val Ward Cadillac Inc responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Val Ward Cadillac, Inc.. If you have any further questions, please give us a call. We're always happy to help!

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