Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
565 Reviews
Call Service Center (239) 939-2212

565 Reviews of Val Ward Cadillac Inc - Service Center

Sort by
November 02, 2023

Everyone was very nice to us. Even though we showed up a half hour early, they had us in and out in no time for our oil change. Thank you More

by dolly.ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie in Service
Report | Print
Nov 05, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

November 01, 2023

they replaced the wrong part of the car and charged, the sensor showed one thing and they did another, I drive a 2022 Cadillac Escalade worth $100k and they messed with, damaged and didn't fix a tire system More

by daniel Ramin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Nov 02, 2023 -

Val Ward Cadillac Inc responded

Good Afternoon Daniel, We are sorry to see your note. When you came in with a tire sensor concern, your info screen indicated a problem with one of your front TPMS sensors. Since tire sensors are subjected to so much road abuse and vibration, this is not an uncommon occurrence. Typically, this means the sensors either need a simple recalibration with the vehicle or ultimately replacement if the problem persists. When our advisor attempted to do this with your vehicle, every sensor re-programmed successfully except for one of your back wheels. Consistent failures to recalibrate indicate a need for replacement, which is why we recommended this service to you. Another thing we see with regularity involves other service centers rotating a customer’s tires but failing to reprogram the TPMS sensors afterwards. If this happens, the vehicles systems could indicate a fault with a front sensor, even though that sensor was physically now located on a tire in the back. Without recalibration, the vehicle does not know any better. We have a great group of people here at our company who would like nothing more than to assist you in any way that they can during your visit with us; However, the one thing we will not tolerate is erratic behavior and aggressive profanity directed towards our employees. Any questions or concerns over any facet of business with us would have been happily addressed if conduct was kept reasonable and befitting a place of business. Best Regards, Val Ward Cadillac Management

Nov 02, 2023 -

daniel Ramin responded

Sensor show problem, your team change wrong part , again , this is ridiculous and I’m not discussing for $150 dollars, but dispute talking about parts I’m not here to penny’s this unacceptable for a Cadillac, I will never return or recommend this dealer, they are bad people and not the Brand I trust

October 28, 2023

Caddy exhibited an unusual engine noise. Jane! Could not make one of the elec systems settings. Jane! Had an issue with securing a part for the roof rails. Jane! What's the solution to my More

by SWHAMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
Report | Print
Oct 31, 2023 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 939-2212 when you have a chance. Thank you, and we look forward to hearing from you.

October 27, 2023

Jane was very helpful and was able to schedule some warranty work to be done at the same time with my oil change to save me a trip. More

by LAT.ADJ180
Recommend Dealer
Yes
Employees Worked With
Jane
Report | Print
Oct 31, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

October 25, 2023

I have dealt with Val Ward since 1995 and I have alway had excellent experiences with them. I have never been disappointed. More

by NCORLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Val Ward Cadillac Inc responded

We are so happy to read such a great review about Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

October 23, 2023

The professionalism and efficiency of the service department is exceptional. David Mckinney is my trusted advisor. He helped me find solutions to my cruise control issues. He is kind, courteous, a More

by TODDVETTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Mckinney
Report | Print
Oct 23, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 22, 2023

Attendant was help well informed and courteous. Waiting area was pleasant and comfortable. Service was well done. More

by BRUCEHOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane in service is a gem!, Jim Gedra
Report | Print
Oct 24, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

October 21, 2023

Excellent friendly service, I love working with Jane. She makes my visits there stress less. And the best I got an appointment quickly More

by NAMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 24, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2023

The collision center manager “Ned” is extremely knowledgeable and courteous. The officer staff is also very professional. More

by fvaldez121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Oct 23, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2023

Made an appointment for some warranty work on our 2024 Cadillac XT6 and was very dissapointed. Appointment was for 9am. Waited until 1045am and my vehicle was still pending assigment (for service) and ask More

by rpgibbs
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 20, 2023 -

Val Ward Cadillac Inc responded

Hello rpgibbs! We appreciate you taking a moment to give us feedback on your recent visit. We apologize if you were dissatisfied during your recent visit as that was certainly not our intent. Our goal is to always dispatch every vehicle in as efficient manner as possible, even on exceptionally busy days. Normally, our technicians begin working on a vehicle promptly at it’s scheduled appointment time. However, certain factors can lead to a delay, ranging from an employee calling in sick to unexpected complications with another vehicle. Please keep in mind we do offer several options to try to maximize servicing convenience such as Concierge pickup and drop-off of your vehicle, complimentary shuttle service, or courtesy loaners (when available). If you would be willing to give us another opportunity to earn your business in the future, we would certainly appreciate it! Have a great start to your weekend, and thanks again for reaching out to Val Ward Cadillac. ~Justin F. @ Val Ward Cadillac

1
...
32
33
34
...
57