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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
593 Reviews
Call Service Center (239) 939-2212

593 Reviews of Val Ward Cadillac Inc - Service Center

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December 07, 2023

They replaced the battery in my key fob, very nice and informative. Every helpful for us More

by TRUDYMILLBURG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Griffin Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 03, 2023

Staff is very friendly and helpful . They make sure all your needs are meet with satisfaction. More

by DANWJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Dec 06, 2023 -

Val Ward Cadillac Inc responded

Thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!

December 03, 2023

Nice to have the extra seating area for the waiting room upstairs. Dave my service contact is ashtrays helpful. More

by Gigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service
Report | Print
Dec 06, 2023 -

Val Ward Cadillac Inc responded

Gigi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 03, 2023

Good service great facility staff is very knowledgeable I have a Cadillac Escalade would not take it anywhere else! More

by lharn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayne in service
Report | Print
Dec 06, 2023 -

Val Ward Cadillac Inc responded

We are so happy to read such a great review about Val Ward Cadillac, Inc.! Please don't hesitate to reach out to us if there's anything more we can do!

December 02, 2023

WE HAVE ALWAYS LIKED THE SERVICE THAT VAL WARD CADILLAC HAS PROVIDED, AND ALL THE EMPLOYEES THAT WE HAVE COME IN CONTACT WITH HAVE BEEN VERY FRIENDLY AND HELPFUL. JANE OUR SERVICE CORDINATOR FOR THE LA More

by pf0944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JANE OUR SERVICE COORDINATOR, Jim Gedra
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Dec 05, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! We sincerely value your business and look forward to your next visit!

December 02, 2023

Poor workmanship and diagnosis, two strikes and I won’t be giving them a third chance. More

by Roland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Dec 05, 2023 -

Val Ward Cadillac Inc responded

Hello Roland! Unfortunately we are limited in the information we can see here on Dealer Rater, so our contact options are limited, but one of our managers would be happy to speak with you at your earliest convenience. Please feel free to give us a call at 239.939.2212. Have a great start to the day.

December 01, 2023

Very timely service friendly staff. Great lounge area. Very clean Great experience would use again More

by pgekle36dd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Dec 04, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 01, 2023

The recall was taken care of in a very timely manner. The customer service was excellent! More

by SCOTT@WOLFFPH.COM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember his name
Report | Print
Dec 04, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 01, 2023

Great service. Great staff. Good communications with clients - Both sales and service. Nice waiting Area. More

by trevor35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince
Report | Print
Dec 04, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 01, 2023

Car was dirty. Oil spots spilled clock not adjusted for time. Phone adjusted thanks also attent helped clean car inside thanks last time I received a clean car eve More

by maxwell9398
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above car came from body shop
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Dec 01, 2023 -

Val Ward Cadillac Inc responded

Hello Maxwell, We appreciate your business and note. If there is anything we may discuss with you in greater detail regarding your feedback, it would be our pleasure to help at your earliest convenience. We are always available at 239.939.2212. Have a great start to the weekend!

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