Val Ward Cadillac Inc - Service Center

i am 76 years old and been driving for 60 years Val Ward is the first dealership that I feel that i am trust with fair and good service is the first dealership that I feel that i am trust with fair and good service More

I have been in the car business for over 50 years. I’ve always believed the most important person in the dealership is the service advisor. That is the person that over the time you own your car you w I’ve always believed the most important person in the dealership is the service advisor. That is the person that over the time you own your car you will have the most contact with. I have dealt with Jane in service over the last five or six years, she is truly an asset to your dealership. She would be the reason that I would come back to purchase another car from your dealership. More

Please give everyone involved a big thank you for getting our car back to us. Regrettably, Cadillac presented a big problem to our local Service Department. The Service Department did all it could and then s our car back to us. Regrettably, Cadillac presented a big problem to our local Service Department. The Service Department did all it could and then some. We have the car back and every day we don't get the failure notice on the screen we thank everyone AGAIN. The "REDUCED ACCELERATION DRIVE WITH CARE" vehicle message (page 118 of the Owner's Manuel) was a frightening situation. Loss of acceleration with a geared-down speed of 25 MPH is a serious condition that could have resulted in a damaging traffic accident or damage to the vehicle. Thanks to Jane, The Service Manager, and everyone involved. More

Honored the repair cost & did a great job fixing the rear tail light on our XT 5 tail light on our XT 5 More

Val Ward is a great dealership. Jane in service is very professional and always her customers informed. Jane in service is very professional and always her customers informed. More

I’m always treated with respect and all my questions are answered. Fabulous customer service. My car is diagnosed in a reasonable time. Turn around time is excellent. answered. Fabulous customer service. My car is diagnosed in a reasonable time. Turn around time is excellent. More

Always depend on Justin to steer me the right way. He sent me to Jane and she is the best!! PERIOD!!! :-) He sent me to Jane and she is the best!! PERIOD!!! :-) More

Jane and her team were awesome and very accommodating to my schedule. All team members are very polite, helpful and professional. They took great and pride while working on my 2021 CT5. Courtesy vehicle my schedule. All team members are very polite, helpful and professional. They took great and pride while working on my 2021 CT5. Courtesy vehicle was clean and comfortable. Thanks everyone! More

Jane is awesome with her communication and getting things done. I still question some of the services and associated prices. I feel like if GM puts out a bulletin on wrong transmission fluid, that chargi done. I still question some of the services and associated prices. I feel like if GM puts out a bulletin on wrong transmission fluid, that charging me for a triple flush is very questionable. More

Val Ward has been and continues to be the best dealer experience. I am on Caddy #7! experience. I am on Caddy #7! More