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Val Ward Cadillac Inc
Fort Myers, FL
981 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 981 reviews
May 27, 2019
Perfect!!! Everything was handled professionally...Jane was perfect as usual,my auto was picked up and delivered back to my residence as promised and I am, as us Everything was handled professionally...Jane was perfect as usual,my auto was picked up and delivered back to my residence as promised and I am, as usual, totally satisfied with Val Ward Cadillac!! More
by cypresslori1930
Employees Worked With
Jane in service and Alan, the driver.
May 21, 2019
Doug was very helpful Doug Smith was very helpful, professional and explained everything to me. Would definitely be back for additional service. Would be happy to recommend Doug Smith was very helpful, professional and explained everything to me. Would definitely be back for additional service. Would be happy to recommend Val Ward to friends. More
by Val Ward Russ
Employees Worked With
Doug Smith,
May 18, 2019
Helpful Very friendly and helpful. Pin pointed all the issues with the car. Contacted me during the whole process. I will bring my car here again. Very friendly and helpful. Pin pointed all the issues with the car. Contacted me during the whole process. I will bring my car here again. More
by Jmhynes
Employees Worked With
Doug
May 17, 2019
Excellent. Excellent service.; friendly staff, comfortable feeling, No pressure. Comfortable customer service lounge. There is no pressure to buy anything. Your Excellent service.; friendly staff, comfortable feeling, No pressure. Comfortable customer service lounge. There is no pressure to buy anything. Your sales rep knows and listens to what the customer wants. This is our second Cadillac and our sales rep Justin Crusel is our rep. we are repeat customers of his and would recommend him to our family and friends We recommend your dealer ship for service also. More
by Cat and Dave
Employees Worked With
Justin Crusel, Jane in service, Lisa in finance,
May 08, 2019
Air conditioner repair Doug made everything clear, explaining in detail what had to be done. The use of a loaner vehicle made service experience so much more enjoyable....n Doug made everything clear, explaining in detail what had to be done. The use of a loaner vehicle made service experience so much more enjoyable....no one one wants to be dependent on others or have car rental while their vehicle is in shop for major repairs! Thanks to Doug and Val Ward Cadillac! More
by Cargirl
Employees Worked With
Doug Smith
May 07, 2019
New lease Wonderful experience at Val Ward, as ALWAYS! Friendly, welcoming staff, excellent treatment at every turn. The Val Ward experience is a huge part of Wonderful experience at Val Ward, as ALWAYS! Friendly, welcoming staff, excellent treatment at every turn. The Val Ward experience is a huge part of why I continue to choose Cadillac. More
by Shoemaker
Employees Worked With
Doug, in service., Marty Bogenrief
May 05, 2019
Regularly Schedules Maint on 2015 ATS Great welcoming department. Service team and rental/loaner team are also pleasant and very helpful. Provided me with a very clean vehicle to use whi Great welcoming department. Service team and rental/loaner team are also pleasant and very helpful. Provided me with a very clean vehicle to use while mine was being serviced. More
by Keith
Employees Worked With
Craig and other is service and rental/loaner
April 26, 2019
Great service Great Service! Reasonable wait time. All employee contacts were very friendly and professional. Wait area very comfortable. Snacks good too! We Great Service! Reasonable wait time. All employee contacts were very friendly and professional. Wait area very comfortable. Snacks good too! We always know we will get first class service. More
by Columbia
Employees Worked With
Don’t remember..our assigned representative was great!!
April 23, 2019
Excellent Tom Henion was exceptional and continues to be available for us. We are very grateful for him and Val Ward. It is an excellent dealership. Tom Henion was exceptional and continues to be available for us. We are very grateful for him and Val Ward. It is an excellent dealership. More
by ra
Employees Worked With
Tom Henion
April 14, 2019
Service Experience Excellent service was expected & Val Ward provide what was expected. Doug Smith was not very friendly, professional and extremely knowledgeable. I w Excellent service was expected & Val Ward provide what was expected. Doug Smith was not very friendly, professional and extremely knowledgeable. I would recommend Doug Smith & Val Ward Cadillac if you are in the market for a Cadillac & excellent service. More
by Jim
Employees Worked With
Doug Smith
