Val Ward Cadillac Inc

Best auto buying experience in 60 years. From start to finish we were treated like VIP's and every issue was addressed in a professional manner. The Cadillac although had 2000 miles on it was From start to finish we were treated like VIP's and every issue was addressed in a professional manner. The Cadillac although had 2000 miles on it was immaculate and was essentially brand new. More

I defiantly recommend Cadillac Val Ward services. The professionalism, cordially and service excellent. They are great people to do business with, our car so far is excellent yes as the previous we ow The professionalism, cordially and service excellent. They are great people to do business with, our car so far is excellent yes as the previous we owned. Marry Christmas and Happy New Year. More

quick and easy in and out in record time. did exactly what was requested.. got loaner and explanation of services performed. I would certainly recommend Craig to fr in and out in record time. did exactly what was requested.. got loaner and explanation of services performed. I would certainly recommend Craig to friends and neighbors More

took car at appt time,back in less than 2 hours Only suggestion is when giving estimates to try and include ALL cost associated with job. Was given estimate of $250 which was accurate for the part a Only suggestion is when giving estimates to try and include ALL cost associated with job. Was given estimate of $250 which was accurate for the part and labor yet bill came to $296 with all the ancillary charges. Since most of these are "fixed costs", it would be more accurate to include these in the 'estimate". More

Prompt service! I called for an appointment for my first maintenance service and was surprise to get an appointment the next day. Everything checked out and Jane is I called for an appointment for my first maintenance service and was surprise to get an appointment the next day. Everything checked out and Jane is always professional and treats me well. More

Great service I have had my car serviced by Val Ward for many years and it was always exceptional. I will continue to work with Val Ward and will recommend it to m I have had my car serviced by Val Ward for many years and it was always exceptional. I will continue to work with Val Ward and will recommend it to my friends. More

All was perfect We called for an appointment, was able to get one. the service was going to take a few hours, so they gave us a loner. within a few hours, received We called for an appointment, was able to get one. the service was going to take a few hours, so they gave us a loner. within a few hours, received a call from Jane telling us our XT5 was ready for pick up. very HAPPY with the service Jane provided. More

Visit # 2 of 2017 I was ' automatically contacted ' about being due for my next service appointment, as it has been 8/9 months since I was there last. However, what th I was ' automatically contacted ' about being due for my next service appointment, as it has been 8/9 months since I was there last. However, what the system didn't know was I've only put 1200 miles on my 2016 Cadillac since Feb 2017. Once there it was determined that the oil system wasn't re-set to 100% and that's why the system was calling for an appointment. No need for another oil change or tire rotation as that was done in Feb. Service group checked out a small oil drip with dye, washed my car and brought it back and I was in/out in 45 mins. I appreciated the openness and honesty. More

New car purchase Everything went well. We were treated well. Sam did a fine job showing us things about the car. I enjoy getting the chololate French vanilla drink. Everything went well. We were treated well. Sam did a fine job showing us things about the car. I enjoy getting the chololate French vanilla drink. More

No problem at all. I have purchased or leased a new Cadillac every two to three years since 1987. I have been very happy with Val Ward. I got all of the cars through Bil I have purchased or leased a new Cadillac every two to three years since 1987. I have been very happy with Val Ward. I got all of the cars through Bill Houghton. This car the CT6 is a dream compared to the CTS and SRX I had. Tom Knoche explained the finances in detail so i could understand them. On delivery he explained every thing in detail for all the accessories. He's just about like Bill. More