Val Ward Cadillac Inc

Better Than I Expected! I had been having my Certified Pre Owned CTS serviced at a non Cadillac GM dealer for convenience rather than driving to Fort Myers. They had been add I had been having my Certified Pre Owned CTS serviced at a non Cadillac GM dealer for convenience rather than driving to Fort Myers. They had been addressing one particular problem for months with no success. After they had my car for three days, they assured me it had been fixed. Nope! I finally decided I had to make the drive to Val Ward, I thought I might have better success with a Cadillac dealer. I originally went there for only maintenance services but the service adviser, Craig Doucette assured me that if I had any issues at all they would be happy to address them so I told them about my unresolved issue that had been previously addressed and one other issue. With that info he told me that it may take a day or two to resolve them and sent me home in a courtesy vehicle. I left the dealership at approximately 1:30pm. I received a phone call at 8:30 the next morning from Craig telling me that my car was ready. My thought was,"Here I go again, how could they possibly have fixed a problem that I had been living with for months in just a few hours?" i reluctantly drove back to Val Ward to pick up my car. i couldn't believe it...fixed! Finally! At this point I can't say enough about their service. And the courtesy transportation department was awesome! More

I called for an appointment and got it within a day & within My car has not been right for several months and in a couple of hours your people fixed it completely! The service department was exceptional! They g My car has not been right for several months and in a couple of hours your people fixed it completely! The service department was exceptional! They gave me a new car to drive until mine was fixed. Awesome experience! More

It was a pleasure to deal with Val Ward Cadillac I was on vacation in Ft Myers Beach Fl and had an issue come up with my Escalade. I took it to Val Ward Cadillac, Doug Smith in service took care of e I was on vacation in Ft Myers Beach Fl and had an issue come up with my Escalade. I took it to Val Ward Cadillac, Doug Smith in service took care of everything so well I could not believe it! I have to say I would definitely recommend Val Ward Cadillac to anyone! More

New Sales Fred Walters did an excellent job finding us an XT4 that fit our price point. Fred was very patiebt and responsive anytime I called him. Fred Walters did an excellent job finding us an XT4 that fit our price point. Fred was very patiebt and responsive anytime I called him. More

Outstanding Everyone I dealt with was professional and very knowledgeable. The appointment was scheduled promptly and from the time I arrived until service was co Everyone I dealt with was professional and very knowledgeable. The appointment was scheduled promptly and from the time I arrived until service was complete was a very pleasant experience. More

Service Jane made sure everything that would be done on my car and explained what was done when it was finished. She asked the tech that worked on the car to Jane made sure everything that would be done on my car and explained what was done when it was finished. She asked the tech that worked on the car to be at her station before I left in case I had any questions for him. Jane is great ! More

Marty gave us superb service. Marty went out of his way to take care of us, working out a great deal on leasing and answering a million requests and questions with great patience. Marty went out of his way to take care of us, working out a great deal on leasing and answering a million requests and questions with great patience. We would highly recommend him to any new Cadillac customers. More