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Val Ward Cadillac Inc
Fort Myers, FL
659 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 50 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 6-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 659 reviews
January 25, 2017
Totally satisfied Great people to buy a car from. Quick and easy and met all of our expectations. Samuel was very helpful and thorough and very knowledgable with their Great people to buy a car from. Quick and easy and met all of our expectations. Samuel was very helpful and thorough and very knowledgable with their products. More
by Mazzman
Employees Worked With
Samuel
Helpful January 24, 2017
Car brought in for oil change. Vehicle was brought in for an oil change and tire rotation. I was greeted promptly and courteously. The work on the vehicle required an overnight. A Vehicle was brought in for an oil change and tire rotation. I was greeted promptly and courteously. The work on the vehicle required an overnight. A courtesy vehicle was provided. The service was satisfactory. More
by Pjmcar
Employees Worked With
Craig
January 23, 2017
Car was brought in for oil change, tire rotation and safety The usual great service. Timely, courteous, competent starting with the service advisor Melody. The amount of time spent at the service department The usual great service. Timely, courteous, competent starting with the service advisor Melody. The amount of time spent at the service department was incredibly short but service was highly satisfactory. More
by Tollnc6677
Employees Worked With
Melody
January 23, 2017
Very efficient! People are always very friendly and service timely. Never a bad experience at this location. Service Rep was Melody and is very helpful. Thanks . People are always very friendly and service timely. Never a bad experience at this location. Service Rep was Melody and is very helpful. Thanks . Bill More
by Bills Cadillac
Employees Worked With
Melody
June 09, 2013
SOLD ME A CAR WITH AN ACCIDENT, NEVER TOLD ME, WHEN I CONFRONTED SALESMAN HE SAID HE DID NOT KNOW IT WAS IN ACCIDENT. CAR HAD A VAL WARD COLLISION STICKER ON IT. DO NOT GO THERE!!!!! I SPENT OVER 23, CONFRONTED SALESMAN HE SAID HE DID NOT KNOW IT WAS IN ACCIDENT. CAR HAD A VAL WARD COLLISION STICKER ON IT. DO NOT GO THERE!!!!! I SPENT OVER 23,000 DOLLARS AND GOT MY CAR 2 DAY LATER. HORRIBLE CUSTOMER SERVICE. More
by alfredoperez01
Employees Worked With
JIM HOLT
March 21, 2013
Went to the dealership looking for a used CTS and left with a brand new ATS. I was completely satisfied with everyone from the salesman to the financing department. They clearly went over the vehicle and with a brand new ATS. I was completely satisfied with everyone from the salesman to the financing department. They clearly went over the vehicle and lease agreement from the beginning to end. Never had an experience as pleasant as this transaction. Thanks for all your help and look forward to doing business with you in the future. More
by RickLamm
Employees Worked With
Jason Poulin
March 31, 2007
I went there looking for a good used Cadillac at a good price - what I got was a great car - from a great dealership and great salesman. I am not a shopper, I am a buyer. I told them what I had, what I w price - what I got was a great car - from a great dealership and great salesman. I am not a shopper, I am a buyer. I told them what I had, what I wanted, and what I would pay 'out the door'. The bottom line was exactly to the penny and I now have my car. The service people I met briefly were all nice and WHAT A FACILITY! You HAVE to check this place out. I could eat dinner off the service bay driveway it was so clean!. More
by jlwilson33952
Employees Worked With
Josepf Helman
March 31, 2007
I went there looking for a good used Cadillac at a good price - what I got was a great car - from a great dealership and great salesman. I am not a shopper, I am a buyer. I told them what I had, what I w price - what I got was a great car - from a great dealership and great salesman. I am not a shopper, I am a buyer. I told them what I had, what I wanted, and what I would pay 'out the door'. The bottom line was exactly to the penny and I now have my car. The service people I met briefly were all nice and WHAT A FACILITY! You HAVE to check this place out. I could eat dinner off the service bay driveway it was so clean!. More
by jlwilson33952
Employees Worked With
Josepf Helman
March 31, 2007
I went there looking for a good used Cadillac at a good price - what I got was a great car - from a great dealership and great salesman. I am not a shopper, I am a buyer. I told them what I had, what I w price - what I got was a great car - from a great dealership and great salesman. I am not a shopper, I am a buyer. I told them what I had, what I wanted, and what I would pay 'out the door'. The bottom line was exactly to the penny and I now have my car. The service people I met briefly were all nice and WHAT A FACILITY! You HAVE to check this place out. I could eat dinner off the service bay driveway it was so clean!. More
by jlwilson33952
Employees Worked With
Joseph Helman
