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Val Ward Cadillac Inc
Fort Myers, FL
809 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 809 reviews
November 02, 2019
Always Good Service personnel are great to deal with especially Jane in Service. She is professional, knowledgeable and friendly. I am sorry I am moving and will Service personnel are great to deal with especially Jane in Service. She is professional, knowledgeable and friendly. I am sorry I am moving and will have to change locations for service. More
by bob
Employees Worked With
jane
October 31, 2019
Dan took very good care of me, as usual. I have been a customer for over 14 years. I would not think of going anywhere else. Because of my problem, Dan took a ride with me to review the probl I have been a customer for over 14 years. I would not think of going anywhere else. Because of my problem, Dan took a ride with me to review the problem. He arranged to have me leave my car for the proper problem solving. More
by Mike
Employees Worked With
Tom Knoche
October 24, 2019
Miss Caddy We were very pleased with our salesman Bill. He was professional, courteous & knowledgeable. He explained all the new features to us before we drove We were very pleased with our salesman Bill. He was professional, courteous & knowledgeable. He explained all the new features to us before we drove away. More
by Mrs. Caddy
Employees Worked With
October 11, 2019
great service In for an oil change and routine scheduled maintenance. They gave me a loaner so my day could continue. All work was done that day and staff was so h In for an oil change and routine scheduled maintenance. They gave me a loaner so my day could continue. All work was done that day and staff was so helpful and knowledgeable! More
by wendy
Employees Worked With
Douglas S.
October 06, 2019
Everyone was kind and very helpful. I had made the appointment at another Cadillac dealership by mistake but you made room for me. Thanks again appointment at another Cadillac dealership by mistake but you made room for me. Thanks again More
by Dreynolds242
Employees Worked With
Do not remember his name
September 28, 2019
50k Maintenance Friendly, courteous, timely, truly professional service. All fluid systems flushed and replenished. (coolant, transmission, brake, power steering, oil Friendly, courteous, timely, truly professional service. All fluid systems flushed and replenished. (coolant, transmission, brake, power steering, oil) Oil and air filters replaced. New battery. Replace leaking front suspension cross member. While in shop the washer fluid tank was somehow compromised - this was replaced at no charge. More
by LeeCTSwagon
Employees Worked With
Craig Doucette
September 27, 2019
2016 ATS My salesman, Joe Helman, was the best He was very patient and knowledgeable. He was so helpful and not rushed showing me the accessories of the car My salesman, Joe Helman, was the best He was very patient and knowledgeable. He was so helpful and not rushed showing me the accessories of the car. I really appreciated that. More
by Beau
Employees Worked With
Joe Helman
September 15, 2019
Awesome Searching for the perfect GM vehicle, found my new Xt6 and am loving it, and getting to know the ins and outs of this awesome vehicle. Searching for the perfect GM vehicle, found my new Xt6 and am loving it, and getting to know the ins and outs of this awesome vehicle. More
by Galburt
Employees Worked With
September 14, 2019
Excellent service, extremely accommodating Have purchased two cars there, one used, the other new. I took one in to have rain guards attached. It did not work as expected. They tried to reme Have purchased two cars there, one used, the other new. I took one in to have rain guards attached. It did not work as expected. They tried to remedy the situation, giving me a loaner car, and eventually returned my money. The problem was not with Val Ward but the manufacturer of the rain guards. More
by jwelsh354
Employees Worked With
Jason
September 06, 2019
Outstanding Received outstanding service and support from Justin Crusel. He had plenty of time and patience to provide me the information I required and was very Received outstanding service and support from Justin Crusel. He had plenty of time and patience to provide me the information I required and was very courteous. Thanks More
by acer09
Employees Worked With
Justin Crusel
