Val Ward Cadillac Inc

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I had a very easy experience scheduling an appointment online and selecting a service package, front brake pads installed pspecial ($180). Arrived and quickly got settled and vehicle went back at 10 am. online and selecting a service package, front brake pads installed pspecial ($180). Arrived and quickly got settled and vehicle went back at 10 am. Sitting in waiting rooms at 11am, never saw my vehicle show on the tv status screen(nice thought if it was up to date) that it had started work, still pending assignment. I walked back to service advisor and was met to go see brakes status. Went to service area to show me status of rotors needing replacement, was quoted $260 additional parts, with no additional labor to my pad coupon. So total bill would be $ 440 plus taxes, etc. When vehicle was done, service associate said we were at $687 plus tax. When I questioned about my coupon and the quote in service bay, did not seem to know how to do the coupon or get the discrepancy resolved. I showed him the coupon on the website and sent to him via text(coupon showed on original order). He Left for approx 10 minutes to get help. Still not resolved. Offered if I pay bill, he will work on it and get me credit later if I was in a hurry. I refused. He then met with other employee and eventually the service manager and and after another delay of approx 10 minutes, came back and got the total to be $470.90 plus taxes and fees, said best he could do at this time. We are still $30.95 more than quoted price but he had no other options. I had been delayed now already 40 minutes since my truck was done trying to get the pricing resolved so I paid and left. Had I not had my wife stranded across the Tamiami, I would have ask to see dealership manager myself. Once I got home, still bothers me that I was overcharged for my service, not sure I will use this dealer again. I am a retire GM employee traveling from Michigan and I try to keep my service at GM dealers for all of my vehicles. Prices are competitive and I trust the dealers more. This experience makes me wonder. Hence, my rating above. More

Bill Griffith did a great job in explaining everything in the contract. Can't wait to bring the vehicle back in for an oil change. the contract. Can't wait to bring the vehicle back in for an oil change. More

Drove in no appointment. Work was performed with satisfaction. Brandon was very helpfu. Good jobl Work was performed with satisfaction. Brandon was very helpfu. Good jobl More

Dave is a "pro" does a great job for his customers. Very personable! A great reflection on Val Ward. Very personable! A great reflection on Val Ward. More

Wow! ! From the quick follow though to the excellent service effort to the awesome docudesk in the closing office--- really great place to do business. ! From the quick follow though to the excellent service effort to the awesome docudesk in the closing office--- really great place to do business. More

They were courteous and professional, yet personable. The Lyft shuttle service option made getting service for my vehicle very convenient. I will definitely use Val Ward for all of my Cadillac’s service The Lyft shuttle service option made getting service for my vehicle very convenient. I will definitely use Val Ward for all of my Cadillac’s service needs. More

Fred Walters is great! Kept in contact with me after he got me into my first V in 2020! He and everyone at Val Ward was very helpful and made it possible for me to get in Kept in contact with me after he got me into my first V in 2020! He and everyone at Val Ward was very helpful and made it possible for me to get into another one! More

I went in to get my usb ports fixed. Turns out it was more wrong with my truck than I intended so I had to get that fixed too. Luckily I have extended car warranty that covered it. After Turns out it was more wrong with my truck than I intended so I had to get that fixed too. Luckily I have extended car warranty that covered it. After dropping off my truck I received a call that stated “your steering column box is broken, but we didn’t break it”. I was infuriated because I know it wasn’t broken prior but I hate confrontation so I said I’ll just get it fixed. That was ridiculous. I finally had my usb ports fixed after contacting the warranty company myself and having them email Cadillac to say it’s covered and to get it fixed because I was told by the tech that it wasn’t covered. The warranty company also stated there was never a claim about my usb ports to get fixed at all to begin with, which I was baffled about because I had to pay $189 for a diagnostic fee. I have a zero dollar deductible on my warranty and shouldn’t have been charged at all. Jamie was very nice and helped get my truck fixed up and back to me even though it took me two times coming there to get it all done. Not to add, when I took my truck there the second time and gave the check in guy my keys nothing was ripped off my key cover or torn but when I was given back my keys at pick up it was ripped up and they told me to go to parts to replace my key in which I was informed it’ll be $600 for a new key or more! So first my steering column box and now my keys! So the customer liaison had me come into his office and ended up giving me a new key to my truck. I am very disappointed with the service department and don’t think I’ll ever be back to get anything done on my truck again. More

Great people. Our salesman Justin was very efficient and very helpful. I would highly recommend this dealership. Our salesman Justin was very efficient and very helpful. I would highly recommend this dealership. More