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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
1,013 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 1,013 reviews

June 27, 2024

Dealer did not explain the 3 percent charge for using a credit card, they gave no option for paying with cash. Just charged the 3 percent. Also quoted a lower price for and oil change than they charge, More

by Bonita Bikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Val Ward Cadillac Inc responded

Good Afternoon, Thank you for taking a moment to reach out to us via Dealer Rater. Our apologies for any confusion during your visit with us as that was certainly not our intent. I was pleased to hear you have been in communication with one of our Service Managers and hope you are having an exceptional Thursday thus far. We appreciate your business and feedback and wish you and your family a safe and happy Independence Day next week.

Jun 27, 2024 -

Bonita Bikes responded

Dealer takes. O responsibility for being dishonest about working price and charging more.

June 26, 2024

Great people and impressive customer service. Easy to schedule appointments and love the free car wash! More

by SHELLY2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
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Jun 28, 2024 -

Val Ward Cadillac Inc responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 26, 2024

Service manager was rude to me, I should not be treated like that.Not a pleasant experience. Would not recommend this dealership. More

by fishface
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Val Ward Cadillac Inc responded

Hello FF! We apologize if your experience was anything less than exceptional, as that was certainly not our intent. Understandably, we cannot locate any records from the username provided, but we would be happy to speak with you at your earliest convenience if you would like to share more details with us. Please give us a call at any time via our main number of 239.939.2212. We would be happy to help! Have a great close to your Thursday and an excellent 4th of July next week!

June 24, 2024

Liftgate and AC issues. After pick up- the lift gate does not function properly. It opens and closes, but the 3/4 open position does not work and it is needed to open the E More

by PILOTWAYNEN
Recommend Dealer
No
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Val Ward Cadillac Inc responded

Good Morning Pilotwaynen, We are sorry to see your note but appreciate you letting us know about your visit. Due to the lack of identifiers on DealerRater, we can’t look up any specific information from your visit, however we would be happy to speak with you promptly if you would like to call or email us your name and number. If the vehicle was having any liftgate work done that required clearing existing memory settings, it’s possible your Escalade’s ¾ mode functionality may simply need to have it’s initial position set. I spoke with Dan in our service department and the next time you are in our area, he would be happy to help you right in the Service drive to ensure that it is programmed to the optimal position for your garage. Feel free to call him at 239.939.2212 if you would like to discuss any facets of your visit or to confirm his availability. If we can help in any way, please reach out to us at any time. Have a great start to your Tuesday!

June 23, 2024

Good, honest attention. Rapid response to my questions about the car. Pleasant experience. No time wasted. More

by BLGRY576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

June 23, 2024

Excellent service from the entire team, particularly from Dave McKinney! Thank you for all you do! More

by YOUNGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.

June 22, 2024

Prompt and clear on the trade value and ability to get the deal done quickly. More

by kevin@harakal.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

June 21, 2024

nice place to get your car serviced very friendly and helpful i like it alot and always have a good experience with them thanks so very More

by BARBW29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2024 -

Val Ward Cadillac Inc responded

Thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 21, 2024

We had a very professional and enjoyable experience at Val Ward Cadillac and left with the vehicle we wanted at a very fair price. Our thanks to Bill Griffith. More

by RLKMFO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

June 20, 2024

well informed people pleasure doing business with them would highly recommend Val Ward to anyone More

by KATHY46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2024 -

Val Ward Cadillac Inc responded

Thank you so much for your positive comments about Val Ward Cadillac, Inc.! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

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