Vaden Nissan of Hilton Head

Terrible An absolutely terrible experience with a dishonest sales staff. DO NOT PURCHASE A CAR FROM THIS DEALER! Vaden Nissan of Hilton Head truly gives car An absolutely terrible experience with a dishonest sales staff. DO NOT PURCHASE A CAR FROM THIS DEALER! Vaden Nissan of Hilton Head truly gives car salesmen a bad name. Before driving to the dealership to look at a Certified Pre-Owned Nissan Rogue, I called and spoke with Sales Manager Casey to ensure the vehicle was still on the lot. After confirming the car was still present, my wife and I went down to Vaden to meet with Casey who then passed us off to Sales Rep Grant. We test drove the car and everything seemed to be going well. We returned to the sales room and discussed very clearly with Grant the add-ons we would need to purchase the vehicle (a hitch and paint touch ups for scratches and scuffs on the car) as well as our price point. Grant went and retrieved Casey who, after being informed by Grant about the add-ons that we would require to purchase the vehicle, came in and met with us and told us the “lowest price” he could sell the car for - Grant wrote and circled the price writing “OTD” on the paperwork we had. Having our “Out the Door” price, we told them we would compare it with other cars we were researching with the same add-ons and promised to call them back (the other vehicles we were looking at were in GA and VA). The next evening, after reviewing all of our price options between the three vehicles, we decided that we wanted to keep the purchase local to South Carolina. So we called Grant back to confirm the car was still available and that we could still get the “OTD” price with the add-ons for the vehicle. We also requested an additional add-on (weather mats) and Grant said he would talk to his sales manager, Casey, and call us back. Grant called us back that evening and stated that the price would go up slightly with the newest add-on of weather mats but confirmed the price with the original add-ons of the hitch and paint touch ups would stay the same. We told him we would keep the original price with the original add-ons and at that point he scheduled a time for us to come in for closing the next morning. The next morning we touched base with Grant to get the proper name of the dealership for a cashier’s check and confirmed that we would be coming in that morning. Grant confirmed the name and made no mention of any changes in our agreement. We showed up at the Vaden dealership that morning, with our check in hand to purchase the car, and were greeted by Casey who again passed us off to Grant - still at this point neither of them made mention of a change in the agreement. We sat in Grant’s office and began the process of giving Grant our information to close on the car, and after taking our driver’s licenses and verifying our insurance information, Grant left the room. When Grant returned we were told by him that he had some “bad news” for us. He stated that they could no longer sell us the car with the add-ons we requested for the “OTD” price they gave us two days before and had confirmed for us over the phone the night prior. He then went on to say that he could only sell us the car without the add-ons we had agreed to for the price we had agreed to with the add-ons. When we sought clarification, he said that he just couldn’t do it. We requested at that point to speak with Sales Manager Casey again. Casey came in and said that when we met with him two days prior that he was not discussing with us the sales price with the add-ons of the hitch and paint touch ups, only the sales price of the vehicle itself. AT NO POINT during the conversation two days before did he mention that the “OTD” price was without the add-ons we had extensively and clearly discussed with Grant. Upon our questioning, Casey admitted that he had been made aware by Grant that we would only purchase the vehicle with the requested add-ons before he originally met with us two days before and giving us the lowest “OTD” price. However, when this came to light, Casey took the position that we had not talked directly to him about the add-ons (even though he had been made aware of them by his sales representative Grant and admitted that he knew we would require those add-ons to purchase the vehicle). There was clearly some ineffective communication happening between them, and what appeared to be deceptive communication from the Sales Manager Casey to us. We attempted to seek understanding where this miscommunication occurred, and we were essentially blamed for Casey’s lack of clarity and honesty in dealing with us the two days before. Not to mention blamed for what we were told the night before when we called to confirm the price with the add-ons! We told them that we felt like we were being bait and switched and Sales Manager Casey got very defensive and began to accuse us of making some “serious allegations.” We explained calmly to Casey why we felt that way and he then told us that if we were going to use those types of allegations that he didn’t want to do business with us. We told Casey again that we had the money on hand to still purchase the vehicle with the add-ons at the originally agreed to price and were told no. No apologies for the miscommunication, just blaming and ending the deal. They were dishonest in their communication and in the pricing that we had received and then blamed us - the customer! WHAT TERRIBLE BUSINESS PRACTICE! Truly pathetic customer service and unprofessional with pricing and agreement. What makes it worse, while we were waiting to be picked up from the dealership after this all happened, we saw Nissan’s Customer Promise policy, which is clearly posted on the sales floor and reads, in part: “We will respect your time...We will provide clear explanations of all pricing and paperwork...and We will treat you as a guest in our home”. Casey, Grant, and by association, Vaden, clearly failed to live up to any of these Nissan Customer Promises. They did not respect our time; they clearly did not provide “clear explanations of all pricing and paperwork”; and did not treat us as a guest - no, they blamed us! Really all they had to do was tell us the evening before that they couldn’t sell the car with the add-ons for the price we had agreed to, but instead they chose to deceive us to get us into the dealership, which we assume was to see if they could up-sell us or still sell us the car without the add-ons. No thank you Vaden. We will gladly take our business to a honest dealership. More

Biggest bunch of losers ever! In July of 2016 we leased a Nissan Rogue. The GSM Nelson Martinez tried to push through a deal behind the GM's back and mine the month before. We were In July of 2016 we leased a Nissan Rogue. The GSM Nelson Martinez tried to push through a deal behind the GM's back and mine the month before. We were totally ripped off on the original lease price and at first were paying for a leased vehicle we did not even have. NO one and I mean no one cared or wanted to help us. It was Nissan Leasing in Texas that leaned on Vaden to cancel the bogus June lease at a inflated price. It took over 3 months to straighten the mess. Martinez is gone, the gM is gone, and the sales person Melissa Gardner are gone. Talk about taking advantage of senior citizens! Stay away from Vaden. There service department is not much better More

Bernard is very professional 1st service, Bernard (Service Advisor) very professional and friendly. He is the only I will deal with. Honest, trustworthy with impeccable integri 1st service, Bernard (Service Advisor) very professional and friendly. He is the only I will deal with. Honest, trustworthy with impeccable integrity a man of his word More

BAIT AND SWITCH After completing a oil filter and oil change I received a "REPAIR ESTIMATE" for a "Brake Job - Rear (Replace Pads/Resurface Rotors) for the total sum After completing a oil filter and oil change I received a "REPAIR ESTIMATE" for a "Brake Job - Rear (Replace Pads/Resurface Rotors) for the total sum of $132.17. When I arrived home I called to make an appointment to have the Brake Job completed. When I arrived the next day at the service center the price of the job jumped to $232.00 +. Then the Service Advisor, Lorenzo Mitchell, claimed that what I received was not a "REPAIR ESTIMATE". It was only the cost of the materials. More

Second Purchase in 3 months this is the second vehicle we have purchased from Vaden Nissan in the last 3 months and we are extremely happy with both vehicles we got exactly what this is the second vehicle we have purchased from Vaden Nissan in the last 3 months and we are extremely happy with both vehicles we got exactly what we wanted at the price we wanted Steve was once again exceptional in meeting and exceeding our needs and Paul the sales Manager got us an amazing rate we highly recommend Vaden nissan to anyone looking they will take great care of you. More

got a good deal had a great experience, I got the vehicle I wanted at the price I wanted, No hard sell from anyone, Zach was very helpful and extremely informed, even had a great experience, I got the vehicle I wanted at the price I wanted, No hard sell from anyone, Zach was very helpful and extremely informed, even the finance dept was good. More