Vaden Nissan of Hilton Head

Met with Thely Daust few months ago, been needing a car and trying to find a vehicle that fits within my budget. Thely took lots of notes and had keep me posted on what she have in her inventory. Finally s and trying to find a vehicle that fits within my budget. Thely took lots of notes and had keep me posted on what she have in her inventory. Finally she found the right car that I want and need within my budget. Now I am a new owner of 2023 Nissan Kicks. Thanks to Thely her manager Dustin and finally the finance manager. Everyone here is very friendly and helpful. I highly recommend Thely to everyone. Go see Thely at Vaden Nissan of Hilton Head. More

I had such a great experience with Thely, she was super kind and helped me find my dream car. She took me over to my car while my mom completed the paperwork for it and showed me all the cool little detail kind and helped me find my dream car. She took me over to my car while my mom completed the paperwork for it and showed me all the cool little details and gadgets in it :) I did recently get into a car accident in it, totaling my brand new car:( but the car definitely saved me as I left with only a scratch on my arm! I’m now looking into getting a new car, but the same one I just had. I wouldn’t change a thing! More

The staff at vaden is great. They work hard to find what you want. I'm very happy with service and my vehicle. They work hard to find what you want. I'm very happy with service and my vehicle. More

Total trash , this dealership doesn’t deserve an of the good reviews it’s getting. They will be all good up until you purchase the car. They have some terrible reviews on google as well. Nasty I’ll mannere good reviews it’s getting. They will be all good up until you purchase the car. They have some terrible reviews on google as well. Nasty I’ll mannered people working for them. More

Thely Amazing, this is my 4th car i bought from her. The reason i bought car from her because she cares about my needs and concerns. Vaden nissan of Hilton Head is so lucky to have her. She cares about The reason i bought car from her because she cares about my needs and concerns. Vaden nissan of Hilton Head is so lucky to have her. She cares about her customers. When i bought my 4th car from her, she has 3 other customers she was working with. She is very attentive to all of them. She cares! Thats all i can say about her. I highly recommend her to all my friends and family. Go see Thely or ask for Thely if you need a car. More

I met Thely two cars ago. I had a Rogue Sport that she sold me and then she sold me a 2023 Rogue. Wonderful personality and she really went out of her way to get me an excelle I had a Rogue Sport that she sold me and then she sold me a 2023 Rogue. Wonderful personality and she really went out of her way to get me an excellent deal. I would also go back to her because she is so knowledgeable and really cares about her customers. More

Everything was clean and orderly. Very efficient. A lot of good quality used trucks to choose from. Telly Daust was wonderful. She knew what I was looking for and very knowledgeable a Very efficient. A lot of good quality used trucks to choose from. Telly Daust was wonderful. She knew what I was looking for and very knowledgeable about the vehicle I chose, a 2023 Frontier. More

We have purchased 2 cars from Thely she always takes her time breaking down the purchasing process and answers your questions. Everytime I come in for an oil change or maintenance for our vehicles Thely alw time breaking down the purchasing process and answers your questions. Everytime I come in for an oil change or maintenance for our vehicles Thely always sees us and comes and says hi, asks how we are doing and the kids. She remembers us even outside of Vaden Nissan and is always so pleasant. We always recommend her to all of our friends and family. She has left such a great impression on us and shows that her job is not just a job. The service department is also amazing they keep you updated on your service and answer any questions. If you need someone to help you purchase a vehicle and understand the process Thely is the one to go to!!! More

The whole process from start to finish was seamless. They was amazing from the first contact and through the whole transaction. They was amazing from the first contact and through the whole transaction. More

Bought a 2023 Murano on January 19th. Part of the sale was they “Owed” me ceramic window tint, we’ll get to that later. Got it home same day and saw scratches in the front windshield wher Part of the sale was they “Owed” me ceramic window tint, we’ll get to that later. Got it home same day and saw scratches in the front windshield where the dealer had scrapped off the stickers, deep scratches in the drivers side A-Frame, and one of the key Fobs didn’t work at all. Got with sales right away to address issues. Dropped off car to get all items fixed within a couple of days and was given a used loaner that was dirty inside with all kinds of trash and food stains everywhere. I assume it was a recent trade in that hadn’t been cleaned yet. Four days later I receive a call saying everything was fixed. Showed up to pick the car up and the key fob hadn't been fixed, the windshield was still scratched and the paint job was like an orange peel. Showed the GM everything that was wrong with it and he said he’d have everything done within a week due to his glass guy not coming back until the week after. I stated that if they couldn’t buff the scratches in the windshield out and a replacement was needed to call me first to discuss and that I would not accept an aftermarket windshield. A week later I was told the car was ready again. Key fob worked, windshield still scratched, and there was dirt under the most recent paint job. Fast forward 2 weeks later, I was told that the car was ready. The key worked, the paint actually looked good, and the scratches were gone in the windshield. The reason the windshield was good is because they replaced it. I never received a phone call as discussed previously AND they put an aftermarket windshield in. I at this point refused to accept the vehicle and requested they find me another Murano which they agreed to. Replacement 2024 Murano was finally ready and delivered April 16th after multiple phone calls and texts pulling information from the dealership/salesperson. Information was never pushed to me. When going through the new paperwork at delivery I noticed that the “We Owe” was blank and did not mention the window tint like the original deal so I wrote it in there. The delivery driver/salesperson stated I’d get copies of all the signed paperwork the next day. That also didn’t happen. I had to follow up with the dealership MULTIPLE times to get anything. What I didn’t get was a copy of the “We Owe” paperwork. Fast forward to the beginning of July. I couldn’t find the tiny company’s info from the original sale so I reached out to the original salesperson. No response. I called and left messages with the finance and sales team to have someone call me. No return phone calls. I had an oil change in September at their sister dealership is Savannah middle of September and brought the issue up with them. They said they would look into it. I obtained the new GM’s name at the Hilton Head dealership (Xavier) and have called and left messages for him to call me to discuss at least 4 times. NO RESPONSE!! I was told by the receptionist that she has sent multiple internal emails regarding the issue. NO RESPONSE!! I spoke the second salesperson, Dhruv. He said he’d look into it and talk with Xavier and get back with me. NO RESPONSE!! I have bought a lot of cars and this is hands down the WORST dealership. STAY AWAY!! More