Vaden Nissan

Like the other reviews have stated, this place deserves no stars. We are a military family who is stationed in the area. I purchased a used Jeep Cherokee from this dealership in May of 2023. It is now Nove no stars. We are a military family who is stationed in the area. I purchased a used Jeep Cherokee from this dealership in May of 2023. It is now November and I have yet to receive the title for this vehicle, which means that I am not able to legally operate the car that I am paying for. I will stopping payments at this point and begin looking into legal action. The dealership does not answer calls. I literally call days at a time leaving voicemails on any phone that I am transferred. No one ever answers and no calls are ever returned. No one communicates and no one can give a good explanation for why this car does not have a title. Along with this issue, they use the bait & switch tactic. I found a car that I wanted online, they told me that the vehicle was available until I got there and it was all of sudden sold already. Horrible business practice. Military personnel please stay away from this business. More

Should be zero stars. On July 18 I purchased a car “in transit” which was scheduled to arrive somewhere between August 4 and August 24. I paid the full amount for the car On July 18 I purchased a car “in transit” which was scheduled to arrive somewhere between August 4 and August 24. I paid the full amount for the car on July 18. Several things happened which made this car purchase truly horrific. Item 3 on the Dan Vaden “retail purchase agreement” states that Dan Vaden is not responsible for damage to a new vehicle while it is “in transit”, and the car I purchased was damaged (hit) while in transit from the factory to Dan Vaden. More on that in a minute. Be sure to see the warnings at the end of this review. On August 15, before I had possession of the car, Dan Vaden used my power of attorney to transfer the title of the new car to me. I received the title in the mail from the state on August 21. I am under the impression that my power of attorney will be used to benefit me, not Dan Vaden. How is transferring the title of the new car to me, which is not in my possession, acting in my best interest? This was getting scary to me. On September 22, about a month late, Dan Vaden called to let me know my car which was “in transit” finally arrived, so I drove to Savannah the morning of September 23 to pick it up. 2 months “in transit”? When arriving at Dan Vaden, they told me that “your car” was damaged in transit. I asked to see my car, but they would not show it to me. Was it really damaged in transit? They said they would “do me a favor” by giving me a different car (same model, but different color). After 2 months, I had no choice at the time but to take the car they were offering me, which was not the color I wanted. If you are buying a new car, shouldn’t you get the color you want? As of the date of this review, the “damaged” car and my trade-in is still in my name. Since the overall attitude of the people working at Dan Vaden was troublesome, and employee turnover at the dealership seemed high, I wanted to speak with someone at their corporate office about the problems. When visiting the corporate office website, there is no contact info for the corporate office. The website just tells you to contact the dealerships. It appears that Dan Vaden corporate management must not care about hearing from their customers. The Dan Vaden dealership blamed everything on Nissan USA. If Dan Vaden dares to deny one word of this review, I will post my contact info because I have all the paperwork to prove it. WARNINGS: 1) If you buy an “in transit” car from Dan Vaden make sure item 3 in the “retail purchase agreement” about transit damage is removed. You should not be responsible for a car until you take possession of it. 2) Do not sign a power of attorney to conduct the transaction until you can take possession of the car. 3) Do not pay for the car up front. Leave a deposit on a charge card which you can dispute if necessary for good reason later. Nissan USA, is this how you want your long established brand to be handled? More

Review for Vidan Savannah Nissan No stars! !! Do not go to this place. I met with Benjamin Stewart in need of a car and he "found one" that met my criteria. Said that it was selling really fa !! Do not go to this place. I met with Benjamin Stewart in need of a car and he "found one" that met my criteria. Said that it was selling really fast in our area and I should put down 500 dollars to test drive it when it comes in. I was worried about the timeline and he assured me that it would be in no later than Tuesday, maybe Wednesday at the latest but probably earlier than that. I talked him down to 100 dollars and he gave me his personal phone number and said I can call for any questions or updates. Very charming at first. Then he ghosted me. Repeatedly for the next week. He finally responded with an apology for lack of communication. I accepted and asked for a refund and he ignored me further! Much later that day had Daniel contact me, I explained to Daniel the situation he apologized and said he would speak with Ben and call me back. No call back. I call on Monday and finally reached Daniel who said oh yes let me call him and I'll call you right back. No surprise he never called me back. I have left so many messages, I have tried contacting through the chat and they were even more unhelpful. I don't believe there ever was a car. I believe they scam many people this way. I would URGE anybody looking for a car to go literally anywhere else. This place is manipulative and untrustworthy!! If you must go here, DO NOT put any money down to "test drive" a car. It is a Lie. It's been a month and I have yet to receive a refund for this. More

The worst customer service I have ever experienced! They won't call you back, or fix what they promised to fix. Never buy a used car from them. Will say anything to sell you a car that have problems. T They won't call you back, or fix what they promised to fix. Never buy a used car from them. Will say anything to sell you a car that have problems. They don't check there cars before putting out for sale. Never again! More

I said "poor" it went to second one. . First all they are a bunch of liars from the salesman Dennis to the finance manager Stanley who conveniently left 🙄 move to the Statesboro Dealersh . First all they are a bunch of liars from the salesman Dennis to the finance manager Stanley who conveniently left 🙄 move to the Statesboro Dealership after he lied to my husband about a host of things.. Don't believe anything they say... I will never buy another car from Vaden... The worse experience I every had buying a car... Grainger has a better record... More

I bought a Chevy Traverse from Vaden Nissan on August 19th. The process has been painful to say the least. To this day, I have had it in my possession a total of a week and a half due to mechanical issue 19th. The process has been painful to say the least. To this day, I have had it in my possession a total of a week and a half due to mechanical issues they are now refusing to fix, including parts they have had to replace already. I have had the worst communication with their team, and they are have been the worst customer service. The car has warranty, and that was denied to fix said issues. They have had the car now for the 5th time since October 10th, and are now refusing to fix the issues that Vaden Chevrolet has identified. This has been the absolute worst car buying experience I have had with a dealership, and hope no one else goes through these issues as well. On top of that, I understand policies change, but do not tell someone they will be given a loaner for the mistakes they missed, then turn around and tell someone there are no more loaners. Be very careful since they obviously knew there were issues when selling this traverse to me, and absolutely ignored it, and did not give me any information about said issues or any type of warning. Good luck. More

Poor service. Poor communication. Overcharged me and did not fix the issue. I have two Nissan/Infiniti and will drive an hour away for future service rather than Poor communication. Overcharged me and did not fix the issue. I have two Nissan/Infiniti and will drive an hour away for future service rather than use Dan Vaden. More