Vaden Chevrolet Pooler

“Trust but verify” I’m a new Vaden customer and had my car in for the 1st schedule service. When kandice my service advisor showed me the invoice, I made her explain to me the line items. The first one wa car in for the 1st schedule service. When kandice my service advisor showed me the invoice, I made her explain to me the line items. The first one was tire rotation 24.95$. So I brought her to the car and showed her the chalk mark I had made on the rear tire. The mark was still on the same position and proved that they didn’t do the job. Now it gets funny. After a few abha, abha she suddenly remembered that the tech Jashamel told her that he didn’t do the rotation because he couldn’t find the lock bolt key. I looked in the trunk and it was on the spare tire where it normally is. So she knew the job was not done but still charged me for it? Wow I call xx on her story. They have lost my trust. Now how do I know they did the other stuff if they’re willing to stiff me for 25$. After leaving multiple calls the service manager Amanda is ghosting me. I will never go there again and you should be very aware of the way they do business. More

So I received the notification from Chevy about the software update to limit to 80% and enable indoor charging and use of range below 70 miles. Went to Vaden Chevrolet in Pooler GA, after making an app software update to limit to 80% and enable indoor charging and use of range below 70 miles. Went to Vaden Chevrolet in Pooler GA, after making an appointment where they clearly understood why I was coming, and that the software update would take up to 3 hours. When I got there they tried to tell me that there was no software update. Then when I offered to send them the GM e-mail that suggests I should get the update, they admitted there was an update but they didn't have it. And finally they admitted that their technician had lost his certification and that they couldn't install the update. I asked why they didn't call me in the first place and tell me not to come, and they then claimed they did not know about the problem until I arrived at the dealership. You can make your own decision as to whether this sounds like an honest dealership or not. I will never set foot in that dealership again. I am wondering what more Chevy can do to me. More

Called on three separate occasions and was basically ignored. I was promised and email with all the numbers send to me but still, roughly two weeks now have not received anything from this dealer. ignored. I was promised and email with all the numbers send to me but still, roughly two weeks now have not received anything from this dealer. More

Excellent Service Department Excellent service from start to finish with this service department! I had a scheduled appointment and arrived 30 mins early, but everything was handl Excellent service from start to finish with this service department! I had a scheduled appointment and arrived 30 mins early, but everything was handled very quickly! I was impressed at the minimal wait time for the service. They have a beautiful and comfortable service area fir customers to wait. It is stocked with refreshments and drinks available to purchase as well. The area is huge so your not in a tiny area on top of other customers which makes the wait very pleasant. Customer service and overall service were top notch! More

Vaden They have been very good to us. They called to set up my service and treated me very well when I came in. They are very considerate of my time. They have been very good to us. They called to set up my service and treated me very well when I came in. They are very considerate of my time. More

My “Go-To” Dealership. The staff are always courteous and professional. Their loan a vehicle program, is fantastic for when your vehicle is being serviced and it requires an The staff are always courteous and professional. Their loan a vehicle program, is fantastic for when your vehicle is being serviced and it requires an over night stay. More

Fast and friendly service! I bought my truck from them and that was awesome! I now have them service it, great folks over there at Pooler Chevorlet! I will definitely be buying I bought my truck from them and that was awesome! I now have them service it, great folks over there at Pooler Chevorlet! I will definitely be buying my next truck from them!!!! The 2019 Trail Boss will be my next truck! More

Chevy Silverado service review Thank you Vaden Chevrolet Pooler service department for taking great care of my recent service needs and I especially want to thank Dawn Tran for her Thank you Vaden Chevrolet Pooler service department for taking great care of my recent service needs and I especially want to thank Dawn Tran for her dedication and superior support during my visit. More