VW of Hartford

Uncompetitive prices with unresponsive management Friendly, fast, service with uncompetitive prices. Went in because I desperately needed an oil change. The three Langan VW dealers in the area had a d Friendly, fast, service with uncompetitive prices. Went in because I desperately needed an oil change. The three Langan VW dealers in the area had a deal for full synthetic and filter for $69. VW of Hartford was $79. Though $10 is not the end of the world, every dollar counts. I kindly asked if they would match however they wouldn't nor could they explain the price discrepency. I sent a friendly email two weeks ago to John, the GM, just letting him know about the situation. I mentioned that everyone has a smartphone in hand these days, making price comparison easy and staying competitive would probably bring in more foot traffic. I never received the respect of a response back. The service I received was fast and friendly from the lower level however it seems as though management leaves something to be desired. Staying competitive and caring about the customer coming in, not just the money in their pocket, can make or break a business. More

Don't have time for an interested customer I reached out go VW of Hartford a few days ago regarding a certified used car. I was contacted by Erin Alaimo, Business Development Manager, but then I reached out go VW of Hartford a few days ago regarding a certified used car. I was contacted by Erin Alaimo, Business Development Manager, but then she disappeared - as in didn't return email or call. I then was contacted by Tylon Curry. After emailing, he called me. Unfortunately I missed his call, but returned it immediately. I gave not heard back from him either. Obviously my business is not important to them. I will now continue my search elsewhere. VW of Hartford's loss will be another dealer's gain. More

Ty Curry makes the difference Excellent service! I had a really good expirience. He explained the financing options very well and helped us in each step. We are very happy with ou Excellent service! I had a really good expirience. He explained the financing options very well and helped us in each step. We are very happy with our car. More

Great salesman! Really enjoyed working with Ty Curry! He seemed very interested in helping my family get exactly what we wanted. I hate butting cars, but I can't wait Really enjoyed working with Ty Curry! He seemed very interested in helping my family get exactly what we wanted. I hate butting cars, but I can't wait to come back here if it'll be anything like this last experience. More

Great service ! The service was excellent ! I would strongly recommend the VW of Hartford to anyone who wants to buy a car. The salesman were really helpfully especia The service was excellent ! I would strongly recommend the VW of Hartford to anyone who wants to buy a car. The salesman were really helpfully especially ty curry. More

Good to do business with – Need better/clear communication. I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car’s listing onl I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car’s listing online and immediately liked it but wanted to test drive the vehicle before putting down my money. I had arranged for my own finance so needed the purchase order for this vehicle. They agreed to give me the purchase order if I put a refundable deposit of $500 on my credit card. I agreed to that. So I put my paper work in order and drove down with a friend on Saturday to their showroom. The condition of the vehicle was good just like I had imagined from the pictures. I took a test drive. The gentleman who was with us on the deal was knowledgeable & helpful. I noticed that above the front passenger headliner there was some black smear. I pointed out this to the salesman & he took care of it immediately. Also the engine bay & the underside of the vehicle looked dirty as if it was not washed so they gave the car a complete rewash before I left. I was unclear on how I would be able to register a CT dealer plate vehicle in NY State. I was told that I would be getting NY plates which I did. Only place where the dealer needs to improve is communication. I had no clue what was going on with my registration & upon calling/emailing I just got the answer that “A third party company is taking care of it”. This is my first car in this country and it should not be assumed by dealer that everyone knows the process of buying a car over here. It is nice to maintain some transparency during paper work as I am paying for that service as well. Now I got the plates from DMW NY however I never got the title for my car. Upon asking the dealer, they say they mailed the title directly to my finance company and it’s normal. Here’s the thing, my friend got his car a week later mine, went through the same finance company as mine and he got his title from the dealer (different car dealer). He just made sure he added the finance company name as a lien holder on his car’s title & mailed a copy for their record. More

Excellent Car Buying Experience Ty, our sales rep, was excellent. The car buying experience was enjoyable and smooth from start to finish. He was very knowledgeable and friendly. Ty, our sales rep, was excellent. The car buying experience was enjoyable and smooth from start to finish. He was very knowledgeable and friendly. Thank you!!! More

Excellent customer service My experience at this dealership was very positive. The staff followed up with me regularly to give me updates about the status of the recall repair o My experience at this dealership was very positive. The staff followed up with me regularly to give me updates about the status of the recall repair on the new car i leased. Sales agent Thomas Gormley worked with me to get the best deal for my budget and continued to provide exceptional customer service after the sale More

Great Sales Team, unsatisfactory certification process Sales team was highly responsive, respectful, and knowledgeable. I enjoyed that part and purchased a car, just out of warranty period, with 24,000 mi Sales team was highly responsive, respectful, and knowledgeable. I enjoyed that part and purchased a car, just out of warranty period, with 24,000 miles 2 year dealer warranty on a certified vehicle. However, my certified pre-owned car came with too many issues, which were not satisfactorily resolved even after a few trips and days at the dealer service center. More

Amanda Gland (Salesperson) Amanda is extremely kind, professional, and takes pride in her job. She knows everything about the cars she sells. This was the best experience I've e Amanda is extremely kind, professional, and takes pride in her job. She knows everything about the cars she sells. This was the best experience I've ever had. More