VIP Honda - Service Center

My mother in law's TPMS had signaled to her a leak in one of her CR-V's tire. I told her over the phone that she could take the car to any place that can fix tires. She decided to go to the local Honda deale of her CR-V's tire. I told her over the phone that she could take the car to any place that can fix tires. She decided to go to the local Honda dealer, VIP Honda. They found a nail in the tire and repaired it, which was fine. When I spoke with her later, she told me that it cost around $50 for the repair. That left me scratching my head a bit. I figure that repairing a tire puncture should be definitely less than $30. When I saw her later in the week, she had me look at the service invoice. It turns out that they performed an oil change on the car as well, even though she did not request or authorize it. The tire fix was around $20 and the oil change was around $30. Sure, it's only $30, but come on, she only requested the tire fix. And the extra service performed was also a waste of her time, which she values much more. She always checks with me when it comes to car related stuff, but I can't take care of every one of her service visits. Until VIP Honda can repair their service dept. reputation, I'd recommend that you take your vehicle elsewhere for service. More

I have had a TERRIBLE experience with this dealership!! I purchased a brand new car that is only 3 years old. I had the same issue twice where my vehicle would not start, the first time of this complaint I w purchased a brand new car that is only 3 years old. I had the same issue twice where my vehicle would not start, the first time of this complaint I was told that it was the battery even after I explained that I had some one give me a jump and my car still would not start. Sure replacing my battery may have corrected that problem for the time being, but my question is after giving it a jump start why wouldn't my car start? Also recently on one other occasion my vehicle would not start AGAIN!!(FRUSTRATING) Now AGAIN I have tried to let my car sit for several hours trying to start my car from the morning until the evening and it would not start. I have tried using jumper cables AGAIN and still it would not start. I honesty do not think it is a battery problem, if so there is some other electrical problem that is cause this car not to start which therefore is draining this battery. I only had this battery replaced ALMOST a year and a half ago I understand that batteries may not last the full term but twice with the same exact problem. The way that I was spoken to when trying to set up an appointment after explaining my problem was totally unprofessional! How dare this employee make the comment "well things happen" when I am explaining a major problem with my vehicle. That definitely was very, very, unprofessional. When showing a video of how my car would try to start a rep and a mechanic looked at the video and automatically assumed it was the battery, after having my vehicle for four days I was told the first and second day that there is nothing wrong with my car after they ran tests, I was also being called everyday until Thursday with the news of "we still did not find anything wrong your going to stay in my vehicle one more day" for someone to call me wednesday evening to say it looks like its the battery but "your going to stay in my car one more evening" "I will give you a call in the morning" which I recieved a call Thursday for them to say it looks like its going to be the battery. Now when I had the first problem with my car not starting I brought it to V.I.P Honda for service I waited no more that 2 hours and they claim it was the battery, which they replaced. When having the issue again they tell me there is no issue with the car after having my car for several days until thursday, how come the problem was not diagnose sooner than 4 days especially when saying all tests came back normal? They decided to put in a new battery and then tell me my car started with the new battery but not with the old one, with that being said I did not have the old battery replaced, due to the fact I drive my car everyday and after turning the wheel of my car to one side my car started up, hmmm sounds like to me its either the starter, alternator or some electrical switch which could possibly drain my battery. But I guess to them me being a female they figured I did not know what I was talking about when they should have dug deeper to figure out the cause of this problem. Further problems with this vehicle such as my cd player not working, when warming up my car in the rain, snow or cool weather my car makes a squeaking sound like there is a belt loose, my shifter, and my car jerks from time to time. I do understand my car will not run like a just purchased it yesterday but this is only 3 yrs later I should not have this many issues especially with a brand new vehicle. Need less to say once getting my car back the steering was tighter than normal when making a right turn it pulls to the left, or vice versa. I shopped around before making V.I.P Honda my last and final decision; I have also spent time and money traveling back and forth to this dealership to only receive TERRIBLE service. After looking at the 24 month ratings and all of the customer complaints it makes me regret ever coming to this dealership and making a large investment and then some to this particular dealer! I definitely WOULD NOT recommend this dealership to anyone!! BUYER BE WARE!! More

Both a car pay 13.000 cash supposed to be a garanted used. Serviced all the time at the dealer did all the things they told me to do. Today I need a new car, they sevice my car so poorly I need a used. Serviced all the time at the dealer did all the things they told me to do. Today I need a new car, they sevice my car so poorly I need a new engine. They forgot to add liquid in my radiator!!!!!! after a full check up. More

This was the second Honda dealership that I have dealt with, and in fact was recommeded by a friend who had bought her new Accord there not too long ago. I'm not sure where the name VIP comes from, becaus with, and in fact was recommeded by a friend who had bought her new Accord there not too long ago. I'm not sure where the name VIP comes from, because there's nothing spectacular about the place, but important for me was that the service appointment was easy, quick, and they were very friendly, helpful, and honest. It's convenient to my job, so I will definitely come here again. I was early for the appointment, and they took my car right in and even though it was only scheduled maintenance, they were very quick and provided me with a checklist of everything that was looked at. The one point I guess I can't compare is the price, as I am sure all Honda dealerships will be very close if not the same. The price was reasonable, but the main reason I recommed this dealership is the overall customer service. More

Hi! We have bought Honda Accord 2007 EX-L brand new. When we looked at car there were couple of Scratches on the body. Sales person told us that we will fix all scratches and defect the car has. He gave us we looked at car there were couple of Scratches on the body. Sales person told us that we will fix all scratches and defect the car has. He gave us in writing. When we went to pick up the car. I called him and ask "did you fix everything". He said yes. We traveled Boston - New Jersey to pick our car. When we looked at our car. There were nothing done on this car. Car was as it is. This is waste of our time. finally, we didn't picked up car at that time. we told them to fix it which they were agree on fixing. But I paid my first installment and I still don't have my car with me. This is awful service I have ever got. Please don't go to this dealer ever. Also, Business manager (Juan A. Saldivar). He also does not have any communication skill as well. He sent us a papers to sign by mail and never called us that you have sign this papers and mail to me. so I was waiting waiting. Finally, I call him. At that time, he told me that you have to sign this papers and mail to me. So, Please don't ever buy or get any service from this dealer. Awful service. Thanks, More