VIP Honda - Service Center

TINA BAD ATTITUDE WHEN THE BOSS BILL IS NOT AROUND QUALITY OF CUSTOMER SERVICE GOES TO THE TOILET. TINA HAS A REALLY BAD ATTITUDE. DOESN'T LIKE TO BE ASKED QUESTION WHEN THE BOSS BILL IS NOT AROUND QUALITY OF CUSTOMER SERVICE GOES TO THE TOILET. TINA HAS A REALLY BAD ATTITUDE. DOESN'T LIKE TO BE ASKED QUESTIONS AND VERY UNFRIENDLY. More

We reached a compromise After quite a bit of back and forth, I reached a compromise with Robert Poland the GM. As a courtesy that I appreciated, he let me keep the loaner van After quite a bit of back and forth, I reached a compromise with Robert Poland the GM. As a courtesy that I appreciated, he let me keep the loaner van until we returned from vacation. More

I'm not even sure where the disconnect is. On May 23rd I brought our Honda Fit in to have the AC looked at and a body panel replaced. I made an appointment well ahead of time online using VIP's On May 23rd I brought our Honda Fit in to have the AC looked at and a body panel replaced. I made an appointment well ahead of time online using VIP's online appointment system. I was able to check a box for the AC work and there was a place to write in any other concerns or a message that needed to get to the scheduler. I wrote about the body panel. Since they had all the vehicle information and enough lead time the panel could be ordered. I arrived on time to find out that no one knew about the body panel, only the AC. I was told that the body panel would need to be ordered and then I would need to come back to have it installed. I chalked it up to someone missing the note left on the form I filled out. The rest of the appointment, while expensive and long, went without incident. Today, June 25th, I brought our Honda Pilot in for service. A week ago I made the appointment on line using the same online appointment system. The appointment is for A1 maintenance (oil change and tire rotation). I also used the notation box to let them know that the lighted running boards were not working properly and that I needed a cracked fog light replaced. When I got here I was told that they had no notes about the running boards or fog light. When I asked about why they were not told about notes left in their appointment system I was told "You are better off calling for stuff like that." I asked if the notes get read and the woman that was checking me in just shrugged. So I ask if the running boards can be checked out and explain that they are dealer installed and still under warranty. The woman asks if they were installed at *this* dealership and I said no, they were installed at the dealership where I bought the car Lundgren Honda in Massachusetts. She said that all dealerships are independently owned and that it would cost $125 to have the running boards checked out because they did not install them. If it turned out that they were improperly installed, the warranty would not cover the repair. It seemed that they did not want to deal with a warranty or part installed by another dealership, which is just a poor business practice. Then I ask about the fog light and I'm told that, once again no one knew about it and the part would need to be ordered. Will I need to wait another month to be told the part is here? Will anyone actually call me to make an appointment to have it installed? I'm guessing no...because I didn't purchase my vehicles here and customer service is severely lacking under a certain price point. More

Service done right! Scheduling service is very easy. Everything is stated up front with pricing and what service is going to be done. Personal are always friendly and app Scheduling service is very easy. Everything is stated up front with pricing and what service is going to be done. Personal are always friendly and approachable. More

Great service You won't be disappointed with the service. I waited for my car. It was a pleasant place to wait. TV, newspapers, coffee, and bagels were there for th You won't be disappointed with the service. I waited for my car. It was a pleasant place to wait. TV, newspapers, coffee, and bagels were there for the taking. More

Efficient and prifesduonal Polite and efficient service. Nice waiting room clean and were equipped everyone very helpful. Came to get me when done. Location easy to get to an Polite and efficient service. Nice waiting room clean and were equipped everyone very helpful. Came to get me when done. Location easy to get to and convenient More

Great service experience with Anthony Nieto Anthony Nieto was courteous, friendly and provided service history of my vehicle. He took the time to go over the service records and recommend servic Anthony Nieto was courteous, friendly and provided service history of my vehicle. He took the time to go over the service records and recommend services that I may be interested in or in need at present or in the future. His time estimate to have the service completed was very accurate as well and I was able to have my car serviced in a timely manner and be on my way. More

Recall Ted was great. Second time I've worked with him and he was fantastic car was done in promised time. Waiting room is nice as well Ted was great. Second time I've worked with him and he was fantastic car was done in promised time. Waiting room is nice as well More

Good Experience I would recommend this dealership for service. Gwen and Phil in service are great. I would never recommend anyone to buy a car from VIP Honda. The I would recommend this dealership for service. Gwen and Phil in service are great. I would never recommend anyone to buy a car from VIP Honda. The customer service in the finance department is horrible. More