VIP Honda

I rececntly bought a Honda Civic from VIPHonda dealer and I am very pleased with their service. The guys were friendly and treat you well. The dealer did not have the color I wanted, so they checked their I am very pleased with their service. The guys were friendly and treat you well. The dealer did not have the color I wanted, so they checked their system and promised me a delivery on Saturday. They kept their promise and provided me the VIN much before the delivery so that I can sort the auto insurance. My experience with VIPHonda has been very good and I would recommend the dealer to anyone planning to buy a Honda. More

We bought a 2005 Honda Odyssey recently. Overall, it was a good experience with a couple of bumps in the road but nothing major. As far as pricing goes, Gary and Phil worked with us. You never know if y a good experience with a couple of bumps in the road but nothing major. As far as pricing goes, Gary and Phil worked with us. You never know if you are getting the "best" deal but we checked out enough places to indicate that we good a fair or even "good" deal. That's why I gave them a 3 on price. I just don't know if I got a good price or not when its all said and done. For example, if the car implodes today then I guess it won't be that good of a deal :). But we are not expecting that. We thought Gary was pretty straight up. We told him where we were with money and he worked with us to make the sale. He did his job - we stretched a just a little bit (couple of hundred bucks) and he came off his price by enough to entice us to buy on a day where I would have been just as happy not to buy. He stayed focused on us while we were there. He showed us the numbers on paper without any voodoo or trickle-down economics. He didn't do a big "let me check with the manager" song and dance number (we HATE that). He did check with the manager (Phil), but it didn't have that Wizard of Oz, man behind the curtain, I'm powerless to help you, feel. In fact, we met the manager ourselves. There were just a couple of bumps in the road, as I mentioned, which were these: They had us wait to take the car home the same day with the idea being that they would clean it. It took forever and although the carpets were clean, the seats and the panels were not cleaned well at all. We'd have been less aggreived by this if we did not wait for the cleaning. But this story has happy ending... Second, the Maintenance Service light was on and we asked if the oil had been changed. They initially said it had been but the reset button was not activated. Then we brought it to a mechanic and although he could not tell if the oil had been changed or not he recommened it be changed. He recommened three other services as well (air filter, tranny fluid change, tire rotation). Small matters, to be sure. This too ends well... Anyway, we called up and spoke to a manager, Karl, I think (Gary was out that day) and the manager there said it wasn't a problem to take care of all of it but we'd need to talk to Gary. He said that if the oil had been changed they'd show us teh service record or they'd just change it. We spoke to Gary the next day and Karl had already talked it over with him so we did not have to do the whole thing over again. So we brought the car down, they did ALL the work and re-cleaned it and we're all set. No fussing and no hemming and hawing - except that the Service guy was a bit of a curmudgeon. But he was the only one who was unpleasant so I can't knock the whole lot of them. Look, they sell cars. I'm not going to write to the Pope to ask that Gary and Phil become the patron saints of used car salesmen but they seemed like decent guys, they didn't horse around or play hide the ball, or put on a big production to make the sale, and we're satisfied with a car buying experience for the first time. Even though its a bit of a hike for us, barring something bizarre happening in the future, we'd buy from them again. More

I was in the market for a Honda Fit Sport. The night before I searched inventory and they had what I wanted, even talked to internet mgr. Set up an appointment early next morning, told me that vehicle w before I searched inventory and they had what I wanted, even talked to internet mgr. Set up an appointment early next morning, told me that vehicle wasn't available. When I pursued it, they came back and said it was. Haggled a little w/ price and trade, but price was acceptable. Had to wait awhile for delivery of vehicle, when I was handed the key, I asked where is the second one, Rep said only comes with one. I got it in writing they owe me a second key as the vehicle comes, per manual. Must be a new Dealer trick to get you to buy a new key. I heard this happened to others also. This key can run over $100. More

I came from out of state (PA, an hour away) to lease a car from this dealership because not only was there inventory varied, their facility was clean, and everyone from the receptionist to the service dep car from this dealership because not only was there inventory varied, their facility was clean, and everyone from the receptionist to the service department, and especially the sales and finance managers were pleasant. This a the dealership that did not push me into a sale or to purchase something I did not want or ask for. If you are looking for a pleasant car buying experience, look no further. More