VIP Honda

Went to dealership on 2 different occasions. The first time the greeting salesman was rude and did not want to give me the time of day. I guess he thought I was not going to buy anything that day. He was time the greeting salesman was rude and did not want to give me the time of day. I guess he thought I was not going to buy anything that day. He was right, I was just looking at the models I had researched. The second time I spent 20 minutes looking at a specific show room model and not once did any of the 3 sales agents offer to help me. Their loss, I was going to purchase that afternoon. More

worst dealership i ever been to. seem to be in a rush to sell cars but dont have the time to listen to what we are telling them. Finance personel talk down on us and make us feel belittled. DON'T WASTE YOUR sell cars but dont have the time to listen to what we are telling them. Finance personel talk down on us and make us feel belittled. DON'T WASTE YOUR TIME HERE.WORST effin DEALERSHIP EVER!!!!!! More

I had two reasonable buying experiences (new civics) with this dealer over the past 6 years so when I wanted to buy a new top of the line Pilot I went back. The salesperson we had spoken to over the phone w this dealer over the past 6 years so when I wanted to buy a new top of the line Pilot I went back. The salesperson we had spoken to over the phone was "in a meeting" so we worked with someone else. For some reason he kept trying to talk us out of the top Pilot and into a base model (maybe they had more in stock?) after repeating for the 5th time that we absolutely wanted the model with nav, dvd etc, he told us the price would be high - maybe over $500 a month for a lease. Since that was considerably less than we were currently paying for a Q56 we said, OK, let's run the numbers. We then took a base model out for a test drive (asked but not get an answer as to why we couldn't drive one with the features we wanted). We were very clear that we had a month left on our current lease and so didn't want the vehicle until late Jan or early Feb (it was late Dec) - the salesman pressured us to buy now (only to be expected)- asking us if he could do something about our last payment would we buy this month. We said yes, but we did not want the last payment rolled into the new lease - that made no sense, why would we do that and have to pay tax etc on it. He said he understood. Then he spent some time looking up inventory and outlining our choices, colors, features etc. We chose 3 different ones as acceptable(and again had to rule out all of the ones without the features we wanted). He left to go talk to his manager and get us actual numbers. He came back 15 minutes later with his manager. That's when the real problem started. The manager brought back only one option, not numbers for the 3 vehicles we had selected. He told us that the car we wanted was "rare as hen's teeth" and pretty much impossible to get, although the saleman had found 3 that met our criteria. The cost was $400 HIGHER than the $500ish the salesman had stated. OVER $900 a month for a pilot. And he had added (rolled) our last payment on our current car into the lease, exactly what we had told him not to do. My husband and I literally laughed and stood up to go. The manager then tried to stop us by asking "what were you looking for" - in unison we said "not that" and left. Honestly, for that price we can get another Q56. So, all in all we were very frustrated. The dealer did not listen to us from beginning to end and I believe gave us a ridiculous price because he knew what we were currently paying. They stink and I will never go there again. More

I go in there and they were in such a hurry to make a deal that they barely listened to me. I was leaning between the Civic and the Insight and they immediately pushed me to the Civic without even going deal that they barely listened to me. I was leaning between the Civic and the Insight and they immediately pushed me to the Civic without even going over anything on the Insight. Lucky for them, I preferred the Civic from my prior research and decided to just roll with it. So I'm the easiest customer ever. I tell them to put the lease numbers together, they do, I say let's do it. Drive out with a brand new Civic EX that is really a great car. One week later I get a call from them saying I have to come in and do the paperwork. Seems they gave me the Super-Preferred deal when my credit rating was just a bit lower than the cut-off for Super-Preferred. Honda Leasing turned me down for Super-Preferred and now I had to put an extra $900 down on the lease. I eventually beat them down to $450 down and 2 free oil changes but I didn't want to even do that. They had shipped my trade-in to a wholesaler and it would have been a bigger pain to undo the deal (and try to re-finance my trade-in). Thus, I have taken to every dealer rating site I can find to voice my displeasure. I heard these guys were shady but I figured I wanted a straight-up deal and they couldn't screw that up. Do yourself a favor and take your business to another Honda Dealer- it will be worth it. More

I have gone to buy a Honda civic for my friend. We got a very bad experience with the sales person (they said he is the manager). We were waiting for long time as all the sales person were busy. The guy who very bad experience with the sales person (they said he is the manager). We were waiting for long time as all the sales person were busy. The guy who I mentioned came to us gave a quote and ask some other person to deal with us. Though the price worked out for us, we planned to buy next day as it was very late on that day. The person who gave quote didn't know what is going on. It looked like he had some perception about us, he called us to stay back and he did something funny thing (providing map to charity service) to insult us. I felt so bad about this dealer. More

The worst dealer I have ever done business with. They are dishonest, unresponsive, and treat you like s%#it. They dont return phone calls and have more excuses for everything than you can imagine. After de dishonest, unresponsive, and treat you like s%#it. They dont return phone calls and have more excuses for everything than you can imagine. After dealing with them I felt like I needed to take a shower. They should not be in business and if I do not get any resolution I will file a formal complaint with the BBB and the NJ Attorney General. More

BAIT and SWITCH SALES TEAM ... INSULTING FINANCER ... don't buy here ... Debating between ACCORD and CAMRY ... got the best price from VIP Honda for the Accord and my wife wanted a "Honda this time" . don't buy here ... Debating between ACCORD and CAMRY ... got the best price from VIP Honda for the Accord and my wife wanted a "Honda this time" ... so decided to shop there. The sales guy included the price quoted on the contract and showed me a charge of additional $100 for wheel locks. I was obviously not happy with it and expressed it. $100 is not a big amount but then the quote was not the lowest anymore and the price was not what I was promised. The sales guy asked me to sign the contract and then talk to the finance guy and tell him that I would not make the deal if he did not remove the charge and them that charge would be removed. I did exactly as I was told but the finance guy did not budge and said that I had already signed the contract and insulted me saying that I was cheap to be thinking about the $100 when buying a $20000 car ... I walked out of his office at that very moment ... i walked out of the deal ... and then went on to the buy a Toyota Camry at another dealer I worked in the past with who is polite and courteous and keep their word ... So VIP HONDA management listen ... you lost a deal for a cheap $100 gimmick ... HONDA are you listening??? ... you lost another sale to Toyota, wondering why Toyota sells more car than HONDA; I got a TOYOTA CAMRY instead of a HONDA ACCORD just because of this dealer and its staff ... you are also losing your business ... More

This is a very fine Honda Dealership. VIP Honda on Route 22 is one of the newer Honda dealerships with the light facade with blue Honda sign. They have a lot of cars out front, and just about every model in 22 is one of the newer Honda dealerships with the light facade with blue Honda sign. They have a lot of cars out front, and just about every model in the showroom. The receptionist and sales person I worked with were very helpful and attentive. It did not take long for him to find a car for me, and have it brought round the front for a test drive. The car was clean (no plastic around the floor and handles - it had been properly cleaned). Once back at the showroom there was no playing games over price. They gave me a good price from the beginning, and all in all we wrapped everything up quickly. This is a very straight forward, easy-going dealership. More

Really is hrd to see how VIP Honda can improve. They really were helpful and low-pressure. I purchased the car about six months ago, and both the original sales experience and subsequent visit to the se really were helpful and low-pressure. I purchased the car about six months ago, and both the original sales experience and subsequent visit to the service department have been most pleasant. I will certainly continue to service my Honda at VIP, and of course recommendd VIP Honda to anyone considering a used Honda (or new Honda, for that matter!). More

Complete and utter disappointment! This was the absolute worse car buying experience I have ever had! I've never been so pissed off about purchasing a car and I have owned 4 of them...recently bought a 5th worse car buying experience I have ever had! I've never been so pissed off about purchasing a car and I have owned 4 of them...recently bought a 5th one last week from Paul Miller Honda which instilled my faith in honesty and integrity of "SOME" but few car dealers. VIP Honda sold me a used (Honda-certified, Pre-owned) Nissan Altima with an extended warranty. After 1 week of having the vehicle (bought it in Spring), all xxxx breaks loose. The service engine light comes on, the window gets stuck, the brakes began to squeal..etc. Take it back to the dealer, they keep the car for about 2 weeks..and the light was supposedly blames on a "fuse", the window was repaired. Come the fall season and I discover that my heat doesnt work! Fed up, I take it to a Nissan dealer..called VIP and I asked about my warranty package, because I never received information on it..they gave me the telephone number! What do you know? The warranty company never had my car or name in their system!! So conveniently, now the car's mileage does not allow for a new warranty. This place needs to be shut down!! More