VIP Honda

I live in Boston but was in NJ visiting family for xmas when my 2011 Honda Fit got a flat tire. I called VIP Honda to make an appt to get it fixed and after telling John in the Service Dept my situation, when my 2011 Honda Fit got a flat tire. I called VIP Honda to make an appt to get it fixed and after telling John in the Service Dept my situation, he was able to fit me in even though they were all booked up for the day. I just wanted to say that he was the most friendliest and nicest person I've ever had to deal with in all the dealerships I've ever been to. Thank you John! More

Dealt with Stewart the internet manager. He shared alot of information with me. It was an absolute pleasuer dealing with him. I would highly recommend VIP Honda and staff. of information with me. It was an absolute pleasuer dealing with him. I would highly recommend VIP Honda and staff. More

My mother in law's TPMS had signaled to her a leak in one of her CR-V's tire. I told her over the phone that she could take the car to any place that can fix tires. She decided to go to the local Honda deale of her CR-V's tire. I told her over the phone that she could take the car to any place that can fix tires. She decided to go to the local Honda dealer, VIP Honda. They found a nail in the tire and repaired it, which was fine. When I spoke with her later, she told me that it cost around $50 for the repair. That left me scratching my head a bit. I figure that repairing a tire puncture should be definitely less than $30. When I saw her later in the week, she had me look at the service invoice. It turns out that they performed an oil change on the car as well, even though she did not request or authorize it. The tire fix was around $20 and the oil change was around $30. Sure, it's only $30, but come on, she only requested the tire fix. And the extra service performed was also a waste of her time, which she values much more. She always checks with me when it comes to car related stuff, but I can't take care of every one of her service visits. Until VIP Honda can repair their service dept. reputation, I'd recommend that you take your vehicle elsewhere for service. More

Visited VIP Honda looking for "Labor Day" sales for a 2011 Oddyssey Touring Elite. I knew I was in trouble when I asked if they had any 2011 left and was told that no they only had Day" sales for a 2011 Oddyssey Touring Elite. I knew I was in trouble when I asked if they had any 2011 left and was told that no they only had 2012's in stock. This was corrected shortly thereafter but clearly the salesman was lacking in his basic knowledge of what vehicles they had in stock. I saw an Oddyssey that was of interest but when I attempted to get an idea of what type of sales they were running for the end of the 2011 year cycle, I was told that none end of story. I proceeded to go to another Honda dealership where I purchased a 2011 Honda Oddyssey. More

NEVER VISIT VIP HONDA. They have pathetic customer NEVER VISIT VIP HONDA. They have pathetic customer service. I wanted to buy new Honda Accord EX-L, when I visit VIP Honda they redirected me to Iva NEVER VISIT VIP HONDA. They have pathetic customer service. I wanted to buy new Honda Accord EX-L, when I visit VIP Honda they redirected me to Ivan. Instead of showing me the car, IVAN started asking me question about how am I going to purchase a car, cash or finance. He explained me all pricing and on the paper info about accord. When I ask for a test drive, he said VIP Honda does not give test drive on Saturday. I need to take a appointment on weekday If I want to have test drive. Moreover their prices were the highest among all other honda dealer. I have not seen such a unprofessional dealer in my entire life. DO NOT EVEN DEAL WITH THEM. More

I bought a used Car from this Dealer. It is a Nissan Maxima. They insisted that they will be doing all the paper work and forced me to pay for it saying paper work will cost me some $400 and that they d Maxima. They insisted that they will be doing all the paper work and forced me to pay for it saying paper work will cost me some $400 and that they don't trust buyer will get the Transfer and Registration done in time. It's against the company policy that the buyer will do the Transfer and Registration themselves. Then they Charged me another $350 for Title and Registration and asked me to send Vehicle Inspection Report to them. I did send them the report but they said they didn't received it even after 10 days. They provided a Temp Registration which was for 20 days, which has expired. When i asked them to provide another temp Registration, they said they cannot do it. I sent them another set of documents from DMV. Now they are saying it will take them 3 weeks to get all paper work done.If i want it early i can go myself and get it done. They cannot provide another Temp Registration. If it takes such a long time for them, they should have provided a temp registration for longer validity or provide another Temp Reg. They should have informed me all formalities in the begining itself. Instead now they say, i wanted them to do the Transfer!!! Why would somebody pay extra money ($750)to take all the Headache and fall in such a mess!!! I regret doing buying car from them and would strongly recommend people not to deal. More

my experience at vip honda was horrific the saleman came my experience at vip honda was horrific the saleman came out first and was friendly we showed him the add in the newspaper for 2012 civic and asked my experience at vip honda was horrific the saleman came out first and was friendly we showed him the add in the newspaper for 2012 civic and asked if we could get the deal at first things were going great i wAs sfisfied with the numbers and then the salesman went back to check the numbers with the manager who then came out and said that the deal was only available to previous vip honda customers we agreed and said that was fine and we will add an additional 1500 to the down payment he was still not satisfied and insisted we needed to put even more down at that point the downpayment was way to much after breaking it down and showing the tax doc fees and tags the numbers didnt add up to what he was requesting so he added 750 shipment fee which is completely absurd for a leased vehicle even after that the numbers didnt add up to how much he was requesting which made him look unprofessional and i felt like i was being robbed in broad day light so he said the reast of it was a 'tinnnyyyy interest' it was turning very ugly very fast he started to raise his voice which again i do not think is profesional it certianly made for a terrible experience because when you go for a new car it should be fun and enjoyable im the customer-the boss i should be treated with respect not be screamed at while attempting to make a big purchase its mind boggling how i was treated then when we got up to leave we received the most sarcastic good bye it was full of anger i will never return to vip honda even if they offer me the most amazing deal i would rather pay a little more at a different dealership but be treated like a valued customer More

I went to get the quote from this delaer , they gave me more than what other dealers are offering. They told the price is not negotiable which is ridiculous compared to other dealers. They forced me to buy more than what other dealers are offering. They told the price is not negotiable which is ridiculous compared to other dealers. They forced me to buy the car for the price they mentioned. When i said i dont want to buy the car for the pric they mentioned , they started making fun of me and sales manager tried to be abusive.I dont believe people like these still exist. If you are buying a car visit few dealers before visiting this guy.you will obviously know the difference(though i suggest not to visit this guy because you will obviously have bad experience) More

I visited the dealership on Friday to find a used Pilot. I worked with Nelson who was very friendly and knowledgeable. Of all of the car salespeople that I've worked with, he's one of the top ones. He spe I worked with Nelson who was very friendly and knowledgeable. Of all of the car salespeople that I've worked with, he's one of the top ones. He spent a lot of time with me and we worked out a good deal on a car. I left a deposit and I would return on Saturday to pick up the car. When I came back on Saturday to pick up the car, I started to sign the requisite paperwork. Part of the contract is an arbitration clause which requires me to give up my rights to pursue the dealer in court in favor of binding arbitration. At this point, if you, the reader, are not familiar with binding arbitration clauses, you might want to check google and see what they are all about and to determine if they are a good thing for you. I could not find a single reason where an arbitration clause benefits the buyer in any way. I told the dealer that I would not sign the arbitration clause. The dealer's representatives told me that the clause was mandatory. Why would this dealer be so insistent on this clause? I understand that it's a standard clause on the contract, but other dealers will still sell you a car if you don't agree to sign it. The dealer would not complete the sale unless I signed the arbitration clause. Can you consider a car dealer that is more concerned with arbitration than taking your money and moving a vehicle off of their lot? To the dealer's credit, the reps were very friendly and polite as they canceled the deal and I walked out. I guess that this means that I will not be buying ANY cars from VIP Honda. Nor, would I be referring any of my friends. Too bad... I though that everything else went reasonably well. More

I have had a TERRIBLE experience with this dealership!! I purchased a brand new car that is only 3 years old. I had the same issue twice where my vehicle would not start, the first time of this complaint I w purchased a brand new car that is only 3 years old. I had the same issue twice where my vehicle would not start, the first time of this complaint I was told that it was the battery even after I explained that I had some one give me a jump and my car still would not start. Sure replacing my battery may have corrected that problem for the time being, but my question is after giving it a jump start why wouldn't my car start? Also recently on one other occasion my vehicle would not start AGAIN!!(FRUSTRATING) Now AGAIN I have tried to let my car sit for several hours trying to start my car from the morning until the evening and it would not start. I have tried using jumper cables AGAIN and still it would not start. I honesty do not think it is a battery problem, if so there is some other electrical problem that is cause this car not to start which therefore is draining this battery. I only had this battery replaced ALMOST a year and a half ago I understand that batteries may not last the full term but twice with the same exact problem. The way that I was spoken to when trying to set up an appointment after explaining my problem was totally unprofessional! How dare this employee make the comment "well things happen" when I am explaining a major problem with my vehicle. That definitely was very, very, unprofessional. When showing a video of how my car would try to start a rep and a mechanic looked at the video and automatically assumed it was the battery, after having my vehicle for four days I was told the first and second day that there is nothing wrong with my car after they ran tests, I was also being called everyday until Thursday with the news of "we still did not find anything wrong your going to stay in my vehicle one more day" for someone to call me wednesday evening to say it looks like its the battery but "your going to stay in my car one more evening" "I will give you a call in the morning" which I recieved a call Thursday for them to say it looks like its going to be the battery. Now when I had the first problem with my car not starting I brought it to V.I.P Honda for service I waited no more that 2 hours and they claim it was the battery, which they replaced. When having the issue again they tell me there is no issue with the car after having my car for several days until thursday, how come the problem was not diagnose sooner than 4 days especially when saying all tests came back normal? They decided to put in a new battery and then tell me my car started with the new battery but not with the old one, with that being said I did not have the old battery replaced, due to the fact I drive my car everyday and after turning the wheel of my car to one side my car started up, hmmm sounds like to me its either the starter, alternator or some electrical switch which could possibly drain my battery. But I guess to them me being a female they figured I did not know what I was talking about when they should have dug deeper to figure out the cause of this problem. Further problems with this vehicle such as my cd player not working, when warming up my car in the rain, snow or cool weather my car makes a squeaking sound like there is a belt loose, my shifter, and my car jerks from time to time. I do understand my car will not run like a just purchased it yesterday but this is only 3 yrs later I should not have this many issues especially with a brand new vehicle. Need less to say once getting my car back the steering was tighter than normal when making a right turn it pulls to the left, or vice versa. I shopped around before making V.I.P Honda my last and final decision; I have also spent time and money traveling back and forth to this dealership to only receive TERRIBLE service. After looking at the 24 month ratings and all of the customer complaints it makes me regret ever coming to this dealership and making a large investment and then some to this particular dealer! I definitely WOULD NOT recommend this dealership to anyone!! BUYER BE WARE!! More