VIP Honda

A nightmare experience. I usually don't get enough time in my busy schedule to write good or bad for anything and this is my first time to write my experience, so that someone can think 1000 times before d in my busy schedule to write good or bad for anything and this is my first time to write my experience, so that someone can think 1000 times before dealing with this VIP Honda. I was there to buy a new vehicle and after selecting model, we came to table to finalizing deal. Of course, that price is always negotiable and that's what I have asked to do. But Bobby's manager shook my hand and said, sorry I cannot sale you this car. Since, Bobby had my cell number and he learnt that I have left due to his manager's blunt response not to sell car, he called me 6 times on the same day to get me back in. At that time, I almost had deal with Open Road Honda for the same new vehicle but since Bobby was asking me to come over and assured that manager will not be handling my deal, I thought to go back to him. His promise me to get best deal was again a fake and misleading statement. Along with all other charges, which were already higher than Open Road Honda, he added $750 as a loyalty program. When I have asked for what, I got his answer that if you have purchased a vehicle in last 24 months, he can waive that otherwise you have to pay. His another manager and him were totally fooling around to us, especially asked me to come over on the very same day from Open Road. I have end up walking out of door with frustration and a lot of time wasting and a full sense of being cheated for their hidden fee of $750 loyalty program and all. Ultimately, I have purchased the same vehicle at Open Road for $1000 less and without hassle with Julia Santiago. I really felt that I owe at least a courtesy to inform people not to be cheated or wasting time with VIP Honda at North Plainfield, NJ. If you can look in to their reviews on dealerrater.com, they are worst and last in the list and that support my this review as well. I dare you go find it yourself with them and you'll join me on this board with rest of us. More

Phil is your typical sleazy car salesman. These guys are unethical and will throw every sales tactic at you. Beware of Phil who wont let you speak, cuts you off when you ask questions. "Phil can you please unethical and will throw every sales tactic at you. Beware of Phil who wont let you speak, cuts you off when you ask questions. "Phil can you please explain and break down exactly what fees are included here?"...to which Phil will say "You're focusing on the wrong number here." No Phil, I'm focusing on EXACTLY the right number here. Please do yourself a favor and go to Paul Miller Honda instead. Those guys are so honest in comparison its crazy. Hey Phil if you're reading this, no one cares that you've "been doing this for 25 years" as you said. I saw right through you. Terrible. More

They have by far the most misleading dishonest website i have ever seen. I was looking to purchase a certified used vehicle form them and found what i thought was a good deal. went through the whole proces have ever seen. I was looking to purchase a certified used vehicle form them and found what i thought was a good deal. went through the whole processs contacting them getting credit preapproved and making an appointment to purchase the vehicle. Now this whole time they still mislead you into thinking you are getting the vehicle for the price listed on the website. I go to the dealership and see the vehicle sitting out front with a price $9000 more than the site. Now i know the price on the car is usually a bit hiogher but that was crazy. So I leave and call the woman i was dealing with and she tells me you have to look on the website under the estimated payment box that is under the giant price is a tiny disclaimer that you have to click to open. it says i can buy it for the advertised price after a $6799 down payment. What a joke!!!! It now is the most expensive vehicle list anywhere. I ask her about the deceptive practices and all she said was she was no going to argue with me. Im not looking to argue just sad they wasted my time and theirs because there was no way i was purchasing the car. If they had the cheapest price around i still would not but from them. More

I went to this dealership to purchase a used vehicle. They play the game very well. I was told that I couldn't get financing for the used vehicle I wanted. They called me at work and said they could put They play the game very well. I was told that I couldn't get financing for the used vehicle I wanted. They called me at work and said they could put me in a lease. Because I had no car at all I considered the lease, they called me 3x's with high monthly payments. I told them no and hung up each time. They finally came back with a payment I could afford. I had the lease for 2 yrs although the car was reliable I was very unhappy with leasing and the small vehicle. I received a letter from the salesman recently about turning in my lease early because I only had a yr left on it. I wasted my time again going in their to talk to him. He played the game very well by taking me over to the used car lot again but when we got back to his desk he tried to put me in another lease saying my payments for a used car would be too high!!!!!! I would never recommend this dealership to my worst enemy let alone my friends and family!!!!! :( More

Mark is an excellent Sales representative and almost decided to buy Odyssey, however his manager involved in discussion & screwed up; due to his rude behavior and started expressing his anger on custome decided to buy Odyssey, however his manager involved in discussion & screwed up; due to his rude behavior and started expressing his anger on customer absolutely no professionalism. Horrible experience & they wasted my 4 hours in weekend. Honestly I thanks Mark. More

Since buying a car is such a big purchase, we visited a few dealerships for the best price and customer service. Since VIP was given awards in the past, we thought we would be treated with respect at that few dealerships for the best price and customer service. Since VIP was given awards in the past, we thought we would be treated with respect at that dealership. They were one of three dealerships that we shopped. At VIP, the price of the vehicle was the same as the other dealerships we had visited. But when it came time to work in the trade, They first offered us a price for our trade in, but then when it came to sign the papers, they offered us far less than what they had said as well as far less than any other dealership that we had visited. They were then not willing to work with us at all with the sale of the car. What I am most disappointed in, is that they had our contact information, but they made no effort to negotiate any further. So we went with another dealership and will not recommend this one to anyone! More

The first and worst dealer I ever met. I had a chat The first and worst dealer I ever met. I had a chat with the guy Mathew on 19th July. I wanted to trade-in my car for $6000. I was asked to handove The first and worst dealer I ever met. I had a chat with the guy Mathew on 19th July. I wanted to trade-in my car for $6000. I was asked to handover my car keys and sign a form to have the appraiser appraise my car. The sales person (Mathew) asked me if he take my car for $5200 whether we can have a deal. I said Ok. At this time the appraiser is done with his process and mathew came back and told that my car is worth just $4000. We spoke abt 90 mins or so and the final price quoted for my car was $4000. I thought this wont fit my budget and left that day. I had a discussion with my wife and friends about the deal and we worked out budget again, made up mind for that price he quoted and called them back on 21st july to check the availability of the same car that I opted for. it was still available they confirmed. I drove to Viphonda immediately as I booked an appointment at 6:30 PM on the same day. My entire family (my wife, 2 yr old son and my 65 yr old mom) came with me. They were very anxious to come to the dealer to buy the car. It was 1 hr 30 mins drive for me. I live far away from North plainfield. I reached there exactly by 6:25 PM. But Mathew wasnt there. i specifically wanted my appointment with Mathew as he was the one who assisted me the other day. I called Mathew's mobile around 6:35 to say i am waiting for him. he responded that he is on the way and will meet me in 2 mins. He dint turn up till 7:30 PM. Hence i opted for some one else to assist me. One more sales person came (I vaguely remember his name. Its Afzan or Azhan. i dont remember exactly) with the papers. In that he had the conversation that i had with Mathew documented. (I thought that is awesome) I inquired him whether I still have any room for negotiations. he strictly said "No". I said i am ok for the deal. He then went in, got a form Similar to what Mathew gave me. I signed it that as well. gave the car keys again. I was waiting for 30 more mins.. The guy came with Car fax report and said my car has an accident in the car fax history, so he wont take it for more that $2000. I really have no words to express how upset I am now. I reached the dealer my 6:30 and was there till 9:30 PM (My son dint had anything for the past 5 hrs. From the time I left home till 9:30 PM). When I asked this guy what was verified that day and why they dint notice this, he reluctantly said "i was not the person who met you the other day". These guys dont follow the process. If I said ok on the first day I met them, I would have had a deal and owned another car. I asked him to check with what did mathew do the other day. Why this wasnt checked. he responded "i cant check with him. he is not here now. He is not answering his call as well. You better leave. Nothing is going to happen if you sit here any more". have anybody heard these words from a salesperson that too for a mistake happened at their end? While saying so mathew appeared. I pointed to mathew and said "here he is. Atleast ask him now". I really dint want to have a deal with them after all these things except to know what has really happened? and what their real process is. I still dint get an answer for this yet. Wonderful experience !!! Hats off to VIPHonda for such a nice experience !!! Great customer service. Good process. You always get good feedback like this from customers.. More

Most unethical dealership I have ever worked with. Will never recommend or do business again. Completely misrepresent themselves via phone or mail. Honda is a great car and there are plenty of dealership never recommend or do business again. Completely misrepresent themselves via phone or mail. Honda is a great car and there are plenty of dealerships you can work with besides VIP and be treated like a customer should be treated. More

On April 25, 2012 My wife and I walked into VIP Honda on Route 22 in North Plainfied, NJ looking for a new or used car. I told the salesman (Roman) my budget and was honest about not sure what I can afford Route 22 in North Plainfied, NJ looking for a new or used car. I told the salesman (Roman) my budget and was honest about not sure what I can afford. I saw a used car that I liked at first with low mileage. I asked to take it for a test drive, he says ok, comes back and tells me its sold already. Ok, I find another car that I like, take it for a test drive and like it. We go inside, I meet the manager Martin Kamanski and we speak about price. I was worried what my monthly payment would be and told him my final budget. He says I will get you at your budget (he ran my credit at this point, so he knew what my score was), then we have a deal? He then states “no matter what I have to do I will get you at the price you want to be” I say yes, I shake hands with him. I try calling my insurance company trying to get insurance at night, etc., they are cleaning the car. I then go to finance to sign all the paperwork. While I am in finance, the guy (John) was half helping us, and helping others at the same time. He also picks up his cellphone and speaks to his wife (yes I heard the entire conversation) and tells us, it is late so we can finish this tomorrow and just give me a deposit. I give him my credit card for deposit, and was told that I would hear from them the next day. On April 26, I never received a phone call from them and I had to call them, where they said the price was going to be higher than what we spoke about. I then called Martin and tell him how, we shook on it and had a deal, and his response was “Well I shook your hand hello too”. I tell him I want my deposit back immediately and I was told, he will try but he is off today. I have never been so deceived by a dealership. This dealership should be ashamed of how they conduct business. More

Would like to make it very plain that deceptive sales tactics are practiced, involving making offer to pay mileage overage for turn in of 2008, so I would lease 2012, then denied it after lease for 2012 tactics are practiced, involving making offer to pay mileage overage for turn in of 2008, so I would lease 2012, then denied it after lease for 2012 was signed. Became my word against salesman. Guess who the dealership sided with! Last Honda purchase. Perpetuates generalization of sleazy car salesmen. More