VIP Honda

I feel I was fortunate to have purchased my car with the help of Janet. She went far out of her way to make everything right. It had been many years since I purchased a new vehicle. I was apprehensive at fi help of Janet. She went far out of her way to make everything right. It had been many years since I purchased a new vehicle. I was apprehensive at first but Janet treated me with utmost profession and kindness. She is a true asset to VIP Honda. More

The moment I entered VIP Honda I was treated like family. Adam Kuczynski greeted me and asked me how I was doing ( to me that was a lot nicer than how can I help you ) Adam and I talked and Adam could tell I Adam Kuczynski greeted me and asked me how I was doing ( to me that was a lot nicer than how can I help you ) Adam and I talked and Adam could tell I was a little nervous about looking for a new car. Adam was very professional and he introduced me to his associate a nice young man (John Marshall). John was very patient and pleasant also. John talked to me and not at me because I was unsure exactly what I wanted. John talked to me about my needs and how John could help me. John took my personal information and in a matter of minutes returned with a bottle of water and Adam. I had options and they went over them with me. I got to choose the car I wanted, how much down, what my monthly payment would be and most importantly stay in my budget. John then introduce me to John Castellanos who had all my paperwork ready and walked me through the final paperwork with a smile. What most impressed me about my experience at VIP Honda was the people there and how they treated me. They made me feel like family and not a hot potato getting tossed around from person to person. LOVE VIP HONDA! More

This was a great experience as most people dread the purchase of a car! I went in there with the intentions of purchasing a new vehicle, but with the expertise of my salesperson Nelson and the guidance purchase of a car! I went in there with the intentions of purchasing a new vehicle, but with the expertise of my salesperson Nelson and the guidance of Mr. Kaminski I changed my mind and purchased a used car instead. It was a perfect fit. They found what I could truly afford and what I needed. Most dealerships that I have dealt with push a new car on you no matter if you can afford it or not. They treated me like a human being and that is rare in this business. i will gladly return to VIP Honda! More

Mina has sold us a car told me he was going to prep the car before we took it home the car was dirty and smell like some smoked in it before horrible service then tells me my plates will be in before the m car before we took it home the car was dirty and smell like some smoked in it before horrible service then tells me my plates will be in before the month now my temp plates are expired and still no plates has not returned any of my calls horrible sales man? More

I gave a hi rating for customer sevice and friendliness because Gwen Melisi is always a pleasure to deal with She is friendly, knowledgable, and very helpful when I'm trying to determine what service I nee because Gwen Melisi is always a pleasure to deal with She is friendly, knowledgable, and very helpful when I'm trying to determine what service I need for my car. I always walk away from the service feeling that all the repairs she recommended were really needed. There's a Honda dealership nearer to my home (about 5 minutes) on Route 22 in Bridgewater, but I don't mind the half hour trip to go to VIP Honda because of her. More

Worst dealership ever....All these bad reviews on here are absolutely true. Place is a total scam....I went in to purchase a new Honda. Went there saw the car, test drove it and everything. Signed all the are absolutely true. Place is a total scam....I went in to purchase a new Honda. Went there saw the car, test drove it and everything. Signed all the paperwork, left the down payment and was on my way. About a few weeks later I come out and my car is gone!! They repo'd the car out of no where. I called them immediately and they acted like they had no idea what I was talking about. It took me a few days to get some kind of answer and they couldn't come up with nothing but saying that the car had no insurance on it. Really? I sent them papers showing them that there was. They kept making up excuses on why they took it. Didn't even get a chance to make a payment on it. Said I wasn't getting my money back or nothing. So what they did was waited for themselves to get funded from the bank and took my car and kept my money. They scammed me out of everything....They ended up doing the same thing to a friend of mine too. Don't worry legal action is being taken and the BBB will be getting a complaint from me to. So please stay away from VIP Honda if you want to keep your money and sanity... More

My husband and I both bought new Accords from this dealership in June 2012. As part of our deal our salesperson gave us each 2 coupons for a free oil change. The coupons said they were for a free 1st dealership in June 2012. As part of our deal our salesperson gave us each 2 coupons for a free oil change. The coupons said they were for a free 1st oil change. I asked our salesperson if we'd be able to use them for more than one oil change and he said yes, no problem. Well, my husband went for his 2nd oil change today and they would not accept the coupon. When we asked to speak to a manager they made us wait 10 minutes until someone came to speak to us. The guy basically told us our salesperson lied to us and then got mad at my husband for yelling. He couldn't understand why we were angry. Told us he couldn't comp us only a general manager could and none were there because it's the weekend. He then brought us into the office to speak to another guy who was condescending and made us feel like we did something wrong, when their sales person lied to us. We'll never go back there again. More

Signed a deal forv$288 as i was getting ready to leavevwith the vechial they stopnme to tell me its gonna be $388 ..Con artist!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Never go there !!!!!!!!!! leavevwith the vechial they stopnme to tell me its gonna be $388 ..Con artist!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Never go there !!!!!!!!!!!!!!!!!!!!scam!!!!!!!!!Took my money for a deposit and the deal fell thru and I took me calling 17 times over 3 weeks to finally get my money back. More

I had a very bitter experience in recent purchase. when i was buying a used car from Dealer i do have expectation that it will come with basic needs which i realized it only when i went to buy the car like t was buying a used car from Dealer i do have expectation that it will come with basic needs which i realized it only when i went to buy the car like they said they have only one key. For a question on my expectation to dealer mentioned that "non certified" cars are sold as is with no extra provision. but for question of why is the price is higher than KBB value at dealer and what is the difference if it is "as is", there is no answer. When i was about to walk off from offer one of the sales person(mario labib) came to and told that he will take care of what ever is not there. Recommended that the duplicate key can be done at Home Depot at much lower price, will get it reimbursed. After i purchased the car he changed his word and recommended that i should talk to Area sales General Manager (ken messink), who doesn't even know how to talk to customer. I am not sure how they have him in Sales General Manager role who is not even good as Sales guys. I would like to avoid recommending this dealer for any prospective buyers as VIP Honda dealer team is all the worst ever i saw as Honda Dealer and wondering how they got Presidents Award when they doesn't even know how to talk to customers. I was quite unhappy with 3 Sales people i have interacted (ken messink, mina suryil & mario labib) , i recommend prospective people to be vary of VIP Honda and the sales people. I would recommend the VIP Honda team to make sure they follow the basic things 1. Ethics 2. Respecting the customers 3. Avoiding false promises More

A nightmare experience. I usually don't get enough time in my busy schedule to write good or bad for anything and this is my first time to write my experience, so that someone can think 1000 times before d in my busy schedule to write good or bad for anything and this is my first time to write my experience, so that someone can think 1000 times before dealing with this VIP Honda. I was there to buy a new vehicle and after selecting model, we came to table to finalizing deal. Of course, that price is always negotiable and that's what I have asked to do. But Bobby's manager shook my hand and said, sorry I cannot sale you this car. Since, Bobby had my cell number and he learnt that I have left due to his manager's blunt response not to sell car, he called me 6 times on the same day to get me back in. At that time, I almost had deal with Open Road Honda for the same new vehicle but since Bobby was asking me to come over and assured that manager will not be handling my deal, I thought to go back to him. His promise me to get best deal was again a fake and misleading statement. Along with all other charges, which were already higher than Open Road Honda, he added $750 as a loyalty program. When I have asked for what, I got his answer that if you have purchased a vehicle in last 24 months, he can waive that otherwise you have to pay. His another manager and him were totally fooling around to us, especially asked me to come over on the very same day from Open Road. I have end up walking out of door with frustration and a lot of time wasting and a full sense of being cheated for their hidden fee of $750 loyalty program and all. Ultimately, I have purchased the same vehicle at Open Road for $1000 less and without hassle with Julia Santiago. I really felt that I owe at least a courtesy to inform people not to be cheated or wasting time with VIP Honda at North Plainfield, NJ. If you can look in to their reviews on dealerrater.com, they are worst and last in the list and that support my this review as well. I dare you go find it yourself with them and you'll join me on this board with rest of us. More