VIP Honda

I was an incredibly well-researched buyer. I had visited multiple Honda dealerships in the area (including Open Road Honda and Garden State Honda) and was totally disappointed in their lack of customer serv multiple Honda dealerships in the area (including Open Road Honda and Garden State Honda) and was totally disappointed in their lack of customer service. Not only did these places give me a reason to buy elsewhere, they genuinely didn't care about earning my business...even at a midnight madness event!!! From the moment I began my interaction with VIP Honda, that all changed. First, Martin was understanding of my tight financial situation and offered to price match (and even price beat!) over the phone. He hadn't even met me and already, he was going out of his way to treat me like family. THIS is customer service, people. Then, when I went in to see my car, William James went above and beyond to make me feel comfortable. He was personal, friendly, and just an all-around great guy. That night, I sat with Martin and William past closing (remember...they had been there all day!) and talked through the purchase of this car. The weather turned in to thundershowers that night, and I expressed my discomfort in driving home that night. No problem. They offered to keep it for me overnight and have me come back at my earliest convenience. The next day, I came back in and met with John Castellanos. Anyone who has ever purchased a car knows that sometimes, the hidden fees and all of the financing can be overwhelming. John was the most unbelievably patient and helpful person! He sat with me for TWO HOURS and let me run every single number until we came up with a combination that I was comfortable with. Even after everything, there was no pressure to purchase the car. No one ever made me feel like I was annoying them or being an inconvenience to them. This is a stark contrast to Garden State Honda, who didn't even want to pull a car out of the showroom for me to test drive!!! I am thrilled with VIP Honda and strongly recommend that you give them a chance to earn your business. I am the proud owner of a Honda CRV now and I just love it! Looking forward to buying our next car from VIP Honda. More

My experience with Janet was nothing short of EXCELLENT!!! She made us feel VERY at ease with our car buying experience from beginning to end. We were very nervous about going because of prior e EXCELLENT!!! She made us feel VERY at ease with our car buying experience from beginning to end. We were very nervous about going because of prior experiences at other dealers but Janet was so friendly and so sweet she made us feel like her friend. She was very knowledgeable about all the vehicles. We couldn't decide between the Civic or the Pilot but Janet said the Pilot would be better for our lifestyle and she was right! We LOVE our new car!!! We had a certain amount of money we could work with and Janet was able to make things happen for us. I will absolutely go to VIP Honda in the future and see Janet again for our future car buying needs!! Thank you again More

All the bad reviews that comment on this dealership is totally true. This is THE worst dealership I've EVER dealt with. We purchased a vehicle from this dealership in June 2012. The salesperson who greete totally true. This is THE worst dealership I've EVER dealt with. We purchased a vehicle from this dealership in June 2012. The salesperson who greeted us was fine, but when we went through the process of purchase, our nightmare began to roll. We had enough cash to get the vehicle, but we were told that this was not even an option. They only agreed that we cut a check of $3000 and the rest of it had to go through finance. And we agreed to accept this term reluctantly since we really dedicated our time to drive to this place with our baby together. With my 800 credit score, I was given a bad rate of 6% from TD bank. Fine, I swallowed this bitter pill for the sake of our baby. It was a few days later when I received the letter from the bank that I discovered that the rate was 4% from Chase. What a scam! Then as the unpleasant finance process went on, they tricked us again by forcing us to purchase the GAP insurance. I was really enraged and almost walked away. But on the second thought on our newborn and their promise that this is refundable upon cancellation, I gave in and took all the loss just in the hope to get home as quickly as we can. They have been trying to find all kinds of excuses to keep us in the dealership for almost the entire day and the baby was getting terribly tired. BUT this is only the beginning of the nightmare. Two weeks later in July 2012, we paid off the vehicle and sent in the GAP cancellation form with all the required paperwork. To make sure that they received the documents, we even took another one and half a hour to drive there and drop off the documents--the second copy. I waited patiently for almost one year for them to process the refund. But I haven't received the check, nor any words from them since then. I have trying to reach them via emails and phones for hundreds of times within a year, no one answered my request. Their finance guy, John Castellanos, is the rudest and most insincere person I've encountered. He lies. They have been trying to avoid me or find all sorts of excuses to refuse to give me a refund as they know it will be hard for me to drive there. Working with this dealership is a terrible experience. I am a professor who teaches in the university. Few things could agonize me as such. It has been wasting a lot of my time that I could use for other more important stuffs. But I will continue to fight for it not just because of a few hundred dollars but for the sake of fairness and integrity. Luckily I kept all the records and will get in touch with NJ Office of Consumer Protection to report this fraud. This business is a PROBLEMATIC place full of swindling. More

We were looking to purchase a Honda vehicle and were immediately approached by the Sales Consultant, Johnathan Marshall. He was extremely courteous, honest, and sincere. He was extremely knowledgeable a immediately approached by the Sales Consultant, Johnathan Marshall. He was extremely courteous, honest, and sincere. He was extremely knowledgeable and was able to answer all of our questions. We were extremely satisfied by the service he provided us and the whole sales experience was quick and easy. I could not ask for anything more from him and we are satisfied buyers! More

This was my second time at VIP Honda. After visiting several Honda dealerships in the area, VIP Honda offers the best customer service. Martin and Alex made our experience very pleasant and they treated several Honda dealerships in the area, VIP Honda offers the best customer service. Martin and Alex made our experience very pleasant and they treated us very well. More

Robert helped us get our 2013 CRV EXL NAV this past December and has followed up with us ever since. It was a good experience and we enjoyed the time. Robert set up the blue tooth and explained how to December and has followed up with us ever since. It was a good experience and we enjoyed the time. Robert set up the blue tooth and explained how to use it months later when we had trouble with it. We asked him recently about what type of oil we should use and he got back to us very soon and told us about oil changes and ordering more accessories as winter approaches. Ivan his manager was very helpful too. We are very pleased with VIP Honda. More

Franklin was the most professional car sales associate I have ever encountered. He was patient with me and informative on narrowing down my car selection. I trusted his feedback and did not feel like he was have ever encountered. He was patient with me and informative on narrowing down my car selection. I trusted his feedback and did not feel like he was pushing to meet a quota. Considering I failed to abide by the cardinal rule in car purchase (a woman should never be alone when buying a car), I was very satisfied with my selection. John, the manager, was also patient and answered all of my questions about the sales contract. He made sure I understood the terms and accommodated my situational needs. This should be the only place people should visit if they plan on buying a car. Make sure you ask for Franklin because he knows how to take care of his clients and John makes the deal a reality. More

My experience at VIP Honda helped make my first car purchase easy and relaxing. Both the salesperson Alex and the sales manager Martin were very helpful in making sure that my experience was both infor purchase easy and relaxing. Both the salesperson Alex and the sales manager Martin were very helpful in making sure that my experience was both informative and stress-free. They made sure to sit down in the car with me and show me all of the features and how to use them. Since this was my first time buying a car, they made me feel very comfortable in making a very important decision. I was very pleased with the pricing of my car and the deal that they made was very affordable and ultimately became the deciding factor for my purchase. The staff was kind and friendly and it was very evident that they wanted our business together to be a good one, and it definitely was. I would unequivocally recommend VIP Honda to anyone looking for a relaxing car shopping experience. More

This was my first time at this car dealership and I was pleasantly surprised by the overall experience. The employee who helped me was William James and he was very friendly and knowledgable. He wasn't pus pleasantly surprised by the overall experience. The employee who helped me was William James and he was very friendly and knowledgable. He wasn't pushy and he gave us a decent price on the car I bought which was a 2000 Toyota Avalon. I would recommend this dealership to any one who is looking for a used car in decent condition. More

CURTIOUS WITHOUT ANY TYPE OF PRESSURE FOR A SALE MADE US FEEL COMFORTABLE WITH ARE CHOICES of color and model all this and the price was right vip will be recomended to anyone we know interested in a hond FEEL COMFORTABLE WITH ARE CHOICES of color and model all this and the price was right vip will be recomended to anyone we know interested in a honda More