VIP Honda

An amazing vehicle shopping experience!!! So I return back to VIP Honda after 7 years of my first complete purchase for a 2005 Honda Civic LX Vehicle in hopes to Upgrade. I walk in, or should So I return back to VIP Honda after 7 years of my first complete purchase for a 2005 Honda Civic LX Vehicle in hopes to Upgrade. I walk in, or should i say drive in since the dealership is off of Route 22 North Plainfeild and I live 45 miles away. Right away I was greeted by Richard Freeman, a sales representative in which my mom did business with in the past. It was a pleasant surprise for her because she had not seen him for years and was very pleased by the service he provided to her with her vehicle purchase. Not letting my guard down with him because to me he was still a sales representative and I had worked sales before in past careers and know that some tell you anything just to make the sale and commission. This was not the case at all with Mr. Freeman. I explained to him that I was looking for a used but newer Acura and if not that I would go for an Infiniti if they had one that I would like. I did tell Richard Freeman that I could be possibly swayed in another direction if what I specifically was seeking was not there or there were/was a better option, afterall I was searching for vehicles that were not necessarily Hondas. After no car in the lots matched what I liked or imagined I glanced over to a corner where a beatuiful silver bullet was spotted. It was a 2013 Lexus ES 350. I didnt make mention to it, but Mr. Freeman introduced it to me and I got to get inside it and test all the features out which well satisfied my expectations and needs. I test drove it down the highway and around to get a real feel for it. At that moment I realized that I was blinded before. BLinded by the fact of me wanting to choose an Infiniti, knowing that I have heard many bad reviews about it, rather than a Lexus which is highly respected and reliable. Long Story short, I made an amazing decision, and that was purchasing the 2013 ES350 Lexus. Mr. Richard Freeman is the man responsible for making me see and make one of the better decisions I made in 25 years of living. I reccommend this salesman, in fact I would consider him a friend now because he made the experience very comfortable, accertive, and taught me a lot about the vehicle that I had not known. He assured me that the Lexus tops all the previous decisions I could have and I would be Extremely Satisfied. Five days has gone by and the excitement grows more and more everyday about my new beautiful car. In fact, Richard Freeman has called me less than a hour ago to check on me and my 2013 Lexus ES350 Silver Bullet. Continued service after the purchase makes it an even better choice. THANK YOU VERY MUCH RICHARD FREEMAN FOR EVERYTHING!!! I reccommend VIP HONDA, and more specifically I reccommend RICHARD FREEMAN as your Car Sales Representative. Im Gerald Washington and I approve this review! More

Purchased Multiple Vehicles -- and Will Again I've purchased new vehicles from VIP previously and found both sales and service personnel to be reliable and helpful. In August, I purchased a new CR I've purchased new vehicles from VIP previously and found both sales and service personnel to be reliable and helpful. In August, I purchased a new CR-V and a used Acura TL. This was my first experience with the used car division and I am happy to say that they too are dependable. In fact, the Acura developed a serious, but previously undetectable, transmission problem shortly after purchase, which was repaired under warranty. David was helpful to me as I selected my CR-V; he didn't pressure, and he DID listen a lot. Richard was patient and agreeable as I took far longer than necessary to choose a second vehicle from the used car lot. Robert and Martin were quite patient with my fretting over the repairs to the Acura, and they certainly came through for me with a very expensive repair. I anticipate that the new car service department will continue to be the professional, courteous and efficient operation I have come to know with my previous Honda. They have always answered my questions and kept me informed of the status of repair or maintenance work being performed on my car. In short, I am quite happy with my VIP Honda experience. More

Great Customer Service Great customer service and worked with me with trading in my vehicle as well as finding a vehicle that I was to my specification. They even drove the Great customer service and worked with me with trading in my vehicle as well as finding a vehicle that I was to my specification. They even drove the car home for me that day and cleaned it up. Rich Freeman was a great help. More

A pleasure doing business Working with William James was a complete pleasure! He went above and beyond what I expected. I would highly recommend him as he made my time with the Working with William James was a complete pleasure! He went above and beyond what I expected. I would highly recommend him as he made my time with there and the drive up totally worth it! The whole team was great to work with. More

Salesperson William James was a pleasure to work with. It was worth the drive from Long Island. I would recommend this dealer to family and friends. was a pleasure to work with. It was worth the drive from Long Island. I would recommend this dealer to family and friends. More

Honda Accord Outstanding customer service & great quality care for customers. I am a satisfied customer , thanks to Alex , Juan , Alejandro :) keep up the great wo Outstanding customer service & great quality care for customers. I am a satisfied customer , thanks to Alex , Juan , Alejandro :) keep up the great work ! Thanks for More

georgeca77@gmail.com HIGHLY RECOMMENDED!!!!! The Salesman My Wife & I Recommend Is William James!!!! He Was Awesome Throughout The Whole Process!! He Listened To What We Were Looking For, What Ou The Salesman My Wife & I Recommend Is William James!!!! He Was Awesome Throughout The Whole Process!! He Listened To What We Were Looking For, What Our Price Range Was and answered any questions we had to the best of his ability. If he didn't know, he made every effort to find. He was very enjoyable to work with making us feel right at home and more relaxed being first time car buyers. His great sense of humor made it all the more better. We Have Become Good Friends With Mr. James & Anyone, I Mean Anyone I Send To VIP Honda In North Plainfield, I Am Sending Them To him!!! Thank you Mr. James! More

We found a terrific Nissan Altima at a Honda dealership You will be very lucky if you are helped by Richard Freeman, a true gentleman. He listened to our needs and ideas and found the perfect car for us. An You will be very lucky if you are helped by Richard Freeman, a true gentleman. He listened to our needs and ideas and found the perfect car for us. And guess what, it wasn't a Honda after all, but a Nissan Altima. Only a seasoned customer-service professional would recognize that the best fit might require some out-of-the-box thinking. He deserves more than a pat on the back, so please give him a raise. More

Very inconsiderate associates. I called in today and spoke with a service associate Ted, and I have never been treated so poorly. I was calling to try and fix a problem I've had wit I called in today and spoke with a service associate Ted, and I have never been treated so poorly. I was calling to try and fix a problem I've had with my car for 2 years. I've come to the service center before and no one was able to figure out the problem. They gave me the wrong code and said "good luck." He was rude and constantly talking over me, not listening or trying to be helpful. I called again to speak with the service manager and it was like nothing had changed, still rude, raising his voice, and interrupted me every time I spoke. Nothing was resolved, and all I wanted to know was which serial number to look at. More

Van Purchase Our salesman was wonderful. He was accommodating, helpful and personable. He made you feel right at home. I highly recommend using William James as Our salesman was wonderful. He was accommodating, helpful and personable. He made you feel right at home. I highly recommend using William James as your salesperson. More