Utter Family of Dealerships - Service Center

Bob Utter Ford Ive been a customer of Bob Utter Ford since 1979, when I made my first purchase. The dealership was known as Utter-Barks then. Though some of the peo Ive been a customer of Bob Utter Ford since 1979, when I made my first purchase. The dealership was known as Utter-Barks then. Though some of the people have changed, the service remains excellent. Jason in Service, Roy in Parts, and Macomb in Sales continue the tradition of working with and caring for their customers. I remain A LOYAL CUSTOMER and friend. More

Service on new car The service dept is always very attentive to details and provide me with feedback on little things of that might be helpful for me to know about my ca The service dept is always very attentive to details and provide me with feedback on little things of that might be helpful for me to know about my car and how it is doing. More

Factory Recall Long story short, my wife and I had to drive 50 miles to Bob Utter Ford, but they provided outstanding service! Joe said come on in and we’ll take car Long story short, my wife and I had to drive 50 miles to Bob Utter Ford, but they provided outstanding service! Joe said come on in and we’ll take care of everything. Our car was returned within 48 hours; only because I couldn’t make it back within 24 hours. Everyone was very professional and the service was quick. Bob Tomes Ford, which is 5 miles from my home, refused to repair several recalls on my car because I did not purchase or service it there. I would drive 50 miles, 1000 times before I ever go back to Bob Tomes Ford! More

The works Fast, friendly and efficient service. We left the vehicle and hey called when it was ready for pick up. Great service for a busy Saturday. Fast, friendly and efficient service. We left the vehicle and hey called when it was ready for pick up. Great service for a busy Saturday. More

Oil change Always use Bob Utters quick lane for oil changes etc. Always in and out quickly and get great service from the staff. Would highly recommend. Always use Bob Utters quick lane for oil changes etc. Always in and out quickly and get great service from the staff. Would highly recommend. More

Honest and quick Philip took very good care of me. Brought my F150 in for an oil change and tire repair. Also thought it may have been time where I needed breaks, they Philip took very good care of me. Brought my F150 in for an oil change and tire repair. Also thought it may have been time where I needed breaks, they checked them and he told me they were still good. Could have tried to sell me something I didn’t need. This is one reason why I do business here. Great people, fast service. More

Great Service I needed warranty work on my Kia. Even though I was slightly late for my appointment, they worked me right in and had the fix completed in less than I needed warranty work on my Kia. Even though I was slightly late for my appointment, they worked me right in and had the fix completed in less than an hour! More

Lack of communication on status of repair There was very little communication on status of repair initially unless initiated by us 6 days before a loaner vehicle was offered Repair was for There was very little communication on status of repair initially unless initiated by us 6 days before a loaner vehicle was offered Repair was for a recall, airbag warning light and usb not working. After getting vehicle back found that usb connection still does not work. More

Services Departenent The young gentlemen that waited on me was very nice and polite he is always so very nice to me . They always trwT me nice. The lady that check me out The young gentlemen that waited on me was very nice and polite he is always so very nice to me . They always trwT me nice. The lady that check me out was also very nice More

Review of service ! Always get great service; most everyone Is kind and polite. I am treated with respect. Their work has always been great. Will continue to use them in Always get great service; most everyone Is kind and polite. I am treated with respect. Their work has always been great. Will continue to use them in the future. More