Utter Family of Dealerships - Service Center

Very helpful with my wheel lock problem . I took my vehicle to Sam’s Club where they lost my wheel lock. They also put wheel weights on the outside of my am lumen with my wheel lock problem . I took my vehicle to Sam’s Club where they lost my wheel lock. They also put wheel weights on the outside of my am lumen rims Had to have them re-balance with weights on the inside. Very happy with the work Bob later Ford has done More

Friendly staff that did an excellent job. We had our oil changed with a tire rotation and system inspection. They did a great job. Staff are friendly and the facility was very well appointed a We had our oil changed with a tire rotation and system inspection. They did a great job. Staff are friendly and the facility was very well appointed and comfortable. More

Best Service in OK & Texas They are always looking out for your needs. They give you several choices and you can choose from them to get the problem fixed. They even ask if you They are always looking out for your needs. They give you several choices and you can choose from them to get the problem fixed. They even ask if you have or need ride to get home if you have to leave your vehicle. I love my Bob Utter Ford/Kia More

Horrible Service and Attitude Horrible service department with an entitled nepotistic attitude. There may be some decent sales people there but the underwhelming stink of mediocrit Horrible service department with an entitled nepotistic attitude. There may be some decent sales people there but the underwhelming stink of mediocrity and entitlement from the service department ruins any chance of me ever coming back to do business with them again. I am on my second truck in two years with a failed "SYNC" module and when I spoke with the service writer he had nothing but sarcastic euphemisms like "well I didn't build the truck, I just work here", and when I pushed back it culminated with him crying like a child and refusing me service because that is what happens when you have failed leadership in a parts department, you get self important children who run to daddy when they are called out for running their mouth, with daddy being the very manager who instigates this corporate culture. I went immediately to the dealership in whitesboro and traded in the truck they refused to repair even though it was from the Utter lot and under warranty, and traded it in for a 70K truck. I'll never go back. More

Another great job! I’ve used Bob Utter Ford for 15 years since buying our first Ford there. The service department has always been customer focused. They do what needs t I’ve used Bob Utter Ford for 15 years since buying our first Ford there. The service department has always been customer focused. They do what needs to be done, and always check for recalls when you’re in for regular maintenance. I highly recommend. More

Car Repair ( Wronged or Right ) I wish I would of known what to do about this ? I had a 2007 Ford Fusion , the day my troubles started we had stop to fill the car up with gas . Then I wish I would of known what to do about this ? I had a 2007 Ford Fusion , the day my troubles started we had stop to fill the car up with gas . Then we proceeded to the house , after a while we were to go somewhere ! The car wouldn’t start , now the motor would turn over ! I have worked on older cars and trucks ! But being a newer car I had no idea ! We called Bob Utter Ford , they sent out a wrecker to take it to Bob Utter service department to see what wrong . It cost 75 dollars to take it in ! The next day they called and said the motor was bad and give me a price to replace the motor . Now I told them what happens and I don’t believe it the motor . They guarantee it the motor , it won’t turn over ! They tried ! So I told them to bring it back and I would pay the wrecker again ! ( 75 dollars again )This is where we are at now ! Then next day I went out to look at the car , thinking what to do ! I tried to turn the car over , because I still didn’t believe it and it turn over , but still wouldn’t start , so I called Bob Utters again and told them the car was turning over , they said they would come and get it again , they did ! Later that day they called the motor would turn over but it had low compression on two cylinders . A price and did I want to fix it , I still didn’t believe them because of the way everything has happen ! So bring it back I guess , ( another 75 dollars ) !! Now I paid 75 dollars 3 times with 2 different diagnoses ! Now we allow me to explain this , I sent the car to yet another mechanic, the next day he called me and wanted to know if I had just filled the car with gas , the gas tank and the motor cylinders was full of water , he give me a price to fix it and I let him , over 1000 dollars, but the next day I pick it up and it run perfect ! So I think Bob Utter didn’t check it , just to sell a motor , I don’t know that for sure just seems like that !! So I think I was wronged !!! More

Great service brought my truck in for service and windshield replacement. Great fast service thank you for all the help Phillip. Always a pleasure to deal with! brought my truck in for service and windshield replacement. Great fast service thank you for all the help Phillip. Always a pleasure to deal with! Thank you! More

It was ok The service is adequate however I was shocked when they found a nail in my back tire they charged me $21. When you buy a Lincoln and use their service The service is adequate however I was shocked when they found a nail in my back tire they charged me $21. When you buy a Lincoln and use their service you would think they would fix it at no cost. The tire store where I buy tires does not charge for rotation or to fix flats on their customers. I will probably use someone else for oil changes from now on. More

Philip Milam he was a wonderful man to work with very nice and a very good worker and thank you taking him he was the best. he was a wonderful man to work with very nice and a very good worker and thank you taking him he was the best. More

good service, good people, good prices I bought my Fusion at another dealership and was very disappointed with their service dept. I have dealt with Bob Utter Ford before so I now choose t I bought my Fusion at another dealership and was very disappointed with their service dept. I have dealt with Bob Utter Ford before so I now choose to have them to handle all my service work More